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“Great Hotel and service”

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InterContinental Bangkok
Ranked #22 of 880 Hotels in Bangkok
Reviewed 23 November 2013

Very good international hotel. Buffet was excellent and we stayed in a Club room, and so the food, drinks and service in the Club were very good, and the views terrific.
Just did everything well and the level of service was excellent.

  • Stayed: November 2013, travelled with family
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1  Thank Shoalb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiruD, Director of Rooms at InterContinental Bangkok, responded to this reviewResponded 6 December 2013

Dear Guest,

Thank you very much for sharing your experience with us on Tripadvisor and we are delighted to hear that you enjoyed the service and hospitality our staff provided to you in our Club InterContinental Lounge.

Kind regards,

Hiru Daryanani
Director of Rooms

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Reviews (3,214)
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1,429 - 1,435 of 3,214 reviews

Reviewed 22 November 2013

We have stay at this hotel several times and we continue to like it.
The hotel is a great location for the shopping district.
What could be improved : The corner room is nice but the room are somewhat dated. The cleanliness is so-so at best.
Our airport pick up was hassle free and good - but we feel that should not changed the price.

  • Stayed: November 2013, travelled with family
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Thank yv0nnet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiruD, Director of Rooms at InterContinental Bangkok, responded to this reviewResponded 28 November 2013

Dear Guest,

Thank you very much for you feedback and suggestions of improvement which will be shared with our management team accordingly.

Your comments are appreciated as they help us to continuously review our performance. Nonetheless, we hope to welcome you back again at our hotel during your next visit in Bangkok.

Kind regards,

Hiru Daryanani
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2013

This hotel is luxury but in a traditional style and has everything that you could possibly need. The location is perfect in terms of being near to public transport facilities and lots of interesting places well within walking distance. Upon arrival we were treated to complimentary drinks and snacks as the check-in queue was very long and as I have Platinum Status, we were upgraded to an Executive Room on the 34th floor. The room was spacious and the view was stunning.

The amenities, as well as the service are what you would expect of a hotel of this stature and the staff are all very professional and courteous providing some of the best customer service I have ever experienced. There are probably too many things to mention in terms of how great the experience of staying in this hotel is, however I have stayed in many IC hotels and this one pretty much tops them all. I actually came back a few months after this holiday for a work-related trip and it so happened that the offices were directly opposite the IC, but I wasn’t staying there as it wasn’t in the budget. But I did look longingly at it and remembered well the time I had previously spent there. If a hotel can have that effect on you, then it must be pretty special.

This was the last place we stayed at on a 2 week trip to Thailand and it was a great way to finish off the holiday and make it a memorable one. If it’s luxury and outstanding customer service you are after, then this is where you will get it. This seems to be the norm in Thailand so it raises the bar across all hotel properties. You could stay at a similar hotel and feel that you have been treated well. The IC BKK takes it that one notch higher.

  • Stayed: December 2012, travelled as a couple
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Thank Crouching_Hippo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiruD, Director of Rooms at InterContinental Bangkok, responded to this reviewResponded 28 November 2013

Dear Guest,

We would like to thank you very much for your loyalty to our hotel and for being our IHG Rewards Club Platinum Member. Your sincere and warm compliments about the entire hotel, its facilities as well as our staff and the service they provided you are very much appreciated.

We look forward to your next stay with us and the pleasure of pampering you again with our genuine hospitality.

Kind regards,

Hiru Daryanani
Director of Rooms

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Reviewed 21 November 2013

We really enjoyed staying at this hotel.
At the fitness center a trainer named Bo(I'm not sure if it's correct) was so kind that we could enjoy the workout of Thai boxing.
If we could have another chance to visit Bangkok this hotel will be "first call" for us to choose.

  • Stayed: October 2013
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Thank jijijijes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiruD, Director of Rooms at InterContinental Bangkok, responded to this reviewResponded 28 November 2013

Dear Guest,

Thank you very much for sharing your recent experience with us on Tripadvisor and your compliments about our Personal Trainer at Infinity Gym will certainly be passed on.

Kind regards,

Hiru Daryanani
Director of Rooms

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Reviewed 20 November 2013

Everything was good, except for the soft pillows which did not allow me to sleep well the first 3 nights until I changed pillows. My partner also found the bed too soft for his comfort and could not sleep very well.

Housekeeping staff was very helpful in getting my extra pillows changed and the staff hurried back and forth. Appreciate the effort.

Would like to comment on staff Mr Ranong from restaurant/bar service who's always serving with a smile. Another older man in the rooftop bar also was very sincere, getting into conversation with my partner when he is up there drinking.

Front counter staff Ms.Chongphituck also arranged for a late check out for us due to our late flights.

Not all the front counter staff were the smiling types but I will not find fault as some have a long day. But some really could do with a smile when guests approach them.

The swimming pool is too small to do laps, but ok for easy swimming. Gym is excellent, and my partner commented on how helpful and professional the guys were.

Location is excellent, and it was easy to reach the malls for meals or quick shopping. Dinner at Grossi's was one of the best Italian meals we had.

Overall, a great experience, and I would not hesitate to return to stay there again.

  • Stayed: November 2013, travelled on business
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Thank aurora26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiruD, Director of Rooms at InterContinental Bangkok, responded to this reviewResponded 28 November 2013

Dear Guest,

Thank you very much for your feedback about your recent stay with InterContinental Bangkok. We appreciate you comments about our hotel and the friendly staff as well as the Infinity Gym and our Italian Restaurant Grossi.

Your compliments about Mr. Ranong and our Lobby Manager Ms. Umavadee will be passed on. It will be our pleasure to welcome you soon back.

Kind regards,

Hiru Daryanani
Director of Rooms

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Reviewed 18 November 2013 via mobile

Intercontinental Bangkok provides you with everything you could possibly ask for from a hotel.

Great service, amenities and location.

The club intercontinental on the top floor takes you a million miles away from the hustle and bustle of Bangkok. When you are going up the lift you maybe heading to heaven?

Thanks again and look forward to seeing you again soon.

Stayed: November 2013, travelled on business
Thank Nj4358
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiruD, Director of Rooms at InterContinental Bangkok, responded to this reviewResponded 28 November 2013

Dear Guest,

We are honored to hear that our Club InterContinental Lounge makes you feel like being on cloud nine and thank you very much for sharing your recent experience with us on Tripadvisor.

We look forward to surprising you again during your next visit with our amenities, services and our prime location.

Kind regards,

Hiru Daryanani
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2013

This is the best hotel in which I have ever stayed. Great location; easy walking distance to shopping, dining, and in Bangkok traffic, walking can be the best way to get around. The service is incredible; they are there to wait upon your every need. I used the gym twice and it is huge with tons of equipment and views that give you almost a 360 look around Bangkok. Used their spa services for a massage and it was outstanding. Had dinner at the Italian restaurant and it was terrific. The bar/lounge area on the main floor is comfortable and beautiful. The breakfast buffet is outstanding. Want to go back to Bangkok on vacation, and will only want to stay here.

  • Stayed: November 2013, travelled on business
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1  Thank JenniferF374
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiruD, Director of Rooms at InterContinental Bangkok, responded to this reviewResponded 28 November 2013

Dear Guest,

Thank you very much for your great feedback and we are glad to hear that you have enjoyed every detail of your stay with us at InterContinental Hotel.

We look forward to welcoming you soon back at your favorite hotel in Bangkok.

Kind regards,

Hiru Daryanani
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Bangkok

Address: 973 Phloen Chit road | Lumphini, Pathum Wan, Bangkok 10330, Thailand
Phone Number:
Region: Thailand > Bangkok > Pathumwan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Bangkok
#14 Romantic Hotel in Bangkok
#16 Spa Hotel in Bangkok
#17 Family Hotel in Bangkok
#21 Luxury Hotel in Bangkok
Price Range: £135 - £213 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Bangkok 5*
Number of rooms: 381
Official Description (provided by the hotel):
One of the city's largest hotels, InterContinental Bangkok offers a refreshing take on modern luxury, providing guests with a unique cosmopolitan escape. With a BTS station on its doorstep, the hotel offers convenient travel to the city's major business district, while exciting shopping destinations and dining options are within easy walking distance. For a new level of luxury, experience the bespoke services of our exclusive 37th-floor Club InterContinental, while enjoying breathtaking views. ... more   less 
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Also Known As:
Intercontinental Bangkok Hotel Bangkok
Bangkok Intercontinental

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