Firstly, I have to say that this hotel was excellent, definitely 5 star standard and everything I would expect from an Intercontinental. Rooms, pool, and common areas were excellent and spotless. Only criticisms were that the couple of times we ate in the hotel the food was poor. Facilities (food, drinks, internet, etc ) were all extremely overpriced by western standards never mind Thailand.
However thats not why I'm taking the time to review...
We stayed in this hotel mid April just a few days after 25 people were killed in the first Bangkok riots.
After the voilence started it was hard to get information as we didn't have access to internet where we were staying down on the Islands. I rang the hotel twice, and once the day before we were due to arrive to ask them about their proximity to the troubles and whether there were any safety issues. We were concerned and wanted to cancel the trip. The reception staff told me there was no issues and it was perfectly safe. I was told that there was "no trouble near, sir" and when I asked were they located near the protesters the reply was that there was "just a few people on the street, sir", and they insisted that it was "perfectly safe".
When we arrived we realised that not only did the red shirts have to let us through the barricades to get into the hotel but that the hotel was located right in the middle of their encampment, next to the main stage, and beside the central world complex which has now been burnt down. The only other people staying in the hotel, apart from a few others like ourselves, were journalists and cameramen.
It was obvious from the minute we arrived that trouble could break out at any time, and that it just wasn't safe with the hotel located in the heart of the protest encampment. Needless to stay our holiday consisted of spending 3 days sitting in our room, we were afraid to go out at night, and even when we did go out during the day, we always felt on edge
Obviously it was our decision to travel to Bangkok, however I would have expected a hotel chain like the Intercontinental to tell the truth when I rang. Even some of the cheaper hotels and hostels were telling people not to travel and giving refunds on stays.
I feel it was totally irresponsible and given the events of the last month I feel justified in saying that I think this hotel was willing to put people at risk in order to keep their doors open. I would certainly have to question their integrity and do not trust the staff if there is further trouble in Bangkok in the future.
- Official Description (provided by the hotel):
- One of the city's largest hotels, InterContinental Bangkok offers a refreshing take on modern luxury, providing guests with a unique cosmopolitan escape. With a BTS station on its doorstep, the hotel offers convenient travel to the city's major business district, while exciting shopping destinations and dining options are within easy walking distance. For a new level of luxury, experience the bespoke services of our exclusive 37th-floor Club InterContinental, while enjoying breathtaking views. ... more less
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- Also Known As:
- Intercontinental Bangkok Hotel Bangkok
- Bangkok Intercontinental