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“Good location, very helpful staff, good value”

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Bangkok Hotel Lotus Sukhumvit
Ranked #269 of 895 Hotels in Bangkok
Reviewed 8 December 2011

The four of us stayed here for three nights. The hotel is very well located near the sky train station and the fabulous Emporium mall (if you can afford Gucci, etc.) The superior rooms had good beds , nice bathroom, and a very scenic city view from 23rd floor. But the carpets had several stains on it , the wall was a bit dirty and the room had a slight odor. The breakfast was included and was excellent. My husband used the pool which was very nice. Just down the street there is a red light district, but the area felt very safe. All in all good value, and i would stay there again if they cleaned the room carpets! And offered free internet, at least in the lobby! Please, come into the 21st century!

  • Stayed: December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Jojosottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BangkokLotus, General Manager at Bangkok Hotel Lotus Sukhumvit, responded to this reviewResponded 23 December 2011

Dear Value guest,

Thank you for sharing your comments regarding your stay at the Bangkok Hotel Lotus Sukhumvit. It is always a pleasure to receive your feedback.

We are pleased to inform you that our hotel is mid way through a complete renovation.
We have taken note of your comments and will not be carpeting the rooms but rather replacing the carpet with laminate flooring. All modern amenities will be incorporated in the design, seven refreshed floors are now available .Two of the floors offer completely new rooms furnished in contemporary style and five other floors have been pleasantly refurbished.

Do request for our privileged rates for these brand new floors which offer comfort and amenities including unlimited Wi-Fi access for your next stay.

We appreciate your sharing your concerns and are looking forward to welcoming you to our new room in the near future.

Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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458 - 464 of 877 reviews

Reviewed 3 December 2011

The service was good. The room was OK..Amenities are good. Location good if you like the Bars and clubs in Soi 33.What I did not like: Dirty carpet flooring in a hotel room. Charging for internet connection in a 3'000 ++ Thai Baht room.

  • Stayed: November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank Stoeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BangkokLotus, General Manager at Bangkok Hotel Lotus Sukhumvit, responded to this reviewResponded 23 December 2011

Dear Value guest,

Thank you very much for given your comments regarding your stay at the Bangkok Hotel Lotus Sukhumvit. It is always a pleasure to receive your feedback.

Please kindly note that our hotel is mid way through a complete renovation. We have taken note of your comments and will not be carpeting the rooms but rather replacing the carpet with laminate flooring. All modern amenities will be incorporated in the design, seven refreshed floors are now available .Two of the floors offer completely new rooms furnished in contemporary style and five other floors have been pleasantly refurbished.

Do request for our privileged rates for these brand new floors which offer comfort and amenities including unlimited Wi-Fi access for your next stay.

Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you again in the future.

Yours sincerely,

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Reviewed 29 November 2011

We always stay in the Sukamvit area as it is perfect for shopping,hospitals, embassies, tourist attrations etc..

We had 2 lovely days stay at the Bangkok Lotus and were very happy until we came to checking out. The agoda confirmation does not specifically state the word breakfast but uses the word 'options' When we came to check out the receptionist tried to charge us again for breakfast when we had already paid on line. They would not accept this and it took 45minutes before they agreed that we did not have to pay but it was very upsetting and even at the end they would not admit that it was their mistake or apoligise to us. My husband was very angry about it all and was not at all happy when we left, especially as they had also made us late for an appointment. We will certainly not book breakfast on line again and suggest others do not either as it is far from clear on the internet confirmation. However, we will stay here again as the facilities, position and staff were excellent up to this point.

  • Stayed: November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank twooldfarts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BangkokLotus, General Manager at Bangkok Hotel Lotus Sukhumvit, responded to this reviewResponded 9 December 2011

Dear Value guest,

Thank you for taking the time to tell us about your experience at The Bangkok Hotel Lotus Sukhumvit. I apologize for the confusion regarding whether breakfast was included or not in the confirmation online.

We have briefed our team at the front to check the online booking confirmation carefully.

At Bangkok Hotus Lotus, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

With apologies for the inconvenience caused.

Yours sincerely

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Reviewed 24 November 2011

very average.....bathrooms drains do not function properly..... they do not properly recognize / value repeat customers. ..........................................................................................................................................................................................................................................................................................................

  • Stayed: November 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nasim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BangkokLotus, General Manager at Bangkok Hotel Lotus Sukhumvit, responded to this reviewResponded 23 December 2011

Dear Value guest,

Thank you for your comments regarding your stay at the Bangkok Hotel Lotus Sukhumvit.

Please kindly note that our hotel is mid way through a complete renovation. All modern amenities will be incorporated in the design, seven refreshed floors are now available. Two of the floors offer completely new rooms furnished in contemporary style and five other floors have been pleasantly refurbished.

I will share your comments with our Engineering team to fix the issues. Staff training will be emphasized once again although we already have a recognition program in place.

Thank you again for sharing your experience, and we hope that you will give us the opportunity to welcome you again in the future.

Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2011

The Bangkok Lotus Sukhumvit Hotel offers good value for money. I have been staying here on many occasions. The hotel is conveniently located in Soi 33, just a short walk to Emporium Shopping Center and BTS Station Prom Phong. The staff are all very, very friendly and most helpful. Breakfast is not great but is not a must as it can be booked as an option. For those who don't mind paying in advance (with no refund) a special rate is offered.

  • Stayed: November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank PJH_Nbg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BangkokLotus, General Manager at Bangkok Hotel Lotus Sukhumvit, responded to this reviewResponded 23 December 2011

Dear Value guest,

We very much appreciate your comments regarding your stay at the Bangkok Hotel Lotus Sukhumvit.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are relocating the breakfast back to Coco’s Design Café this month.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2011

Was only 35 quid a night and really good. Could not believe how cheap it was

Highly reecomended

  • Stayed: January 2011, travelled as a couple
    • Value
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Thank Caityln M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BangkokLotus, General Manager at Bangkok Hotel Lotus Sukhumvit, responded to this reviewResponded 23 December 2011

Dear Value guest,

Thank you very much for your comments regarding your stay at the Bangkok Hotel Lotus Sukhumvit. We are happy to make that you enjoyed your stay with us.

We hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Singapore, Singapore
1
Reviewed 2 November 2011

Newly renovated rooms and common-area upgrades made a huge difference in my latest stay, Oct 25-27. New flat screen TVs are a plus. Upgraded beddings, pillows. Location is always great, but a little less so this time because of all the renovations elsewhere on Soi 33. By spring 2012, I suspect most of those establishments will be re-opened. All in all, highly recommended either for business or leisure. I've been staying here six years, and it's the best it's ever been. My biggest criticism in the past was the breakfast buffet. Did not try it this time.

  • Stayed: October 2011, travelled solo
    • Value
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    • Cleanliness
    • Service
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BangkokLotus, General Manager at Bangkok Hotel Lotus Sukhumvit, responded to this reviewResponded 26 December 2011

Dear Value guest,

We very much appreciate your comments regarding your stay at the Bangkok Hotel Lotus Sukhumvit. It is always a pleasure to receive your positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bangkok Hotel Lotus Sukhumvit

Address: 1 Soi Daeng Udom,Sukhumvit 33 | Klongton Nua,Wattana, Bangkok 10110, Thailand
Region: Thailand > Bangkok > Sukhumvit
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#100 Spa Hotel in Bangkok
#118 Family Hotel in Bangkok
#126 Business Hotel in Bangkok
#161 Romantic Hotel in Bangkok
#195 Luxury Hotel in Bangkok
Price Range: £50 - £87 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bangkok Hotel Lotus Sukhumvit 4*
Number of rooms: 224
Official Description (provided by the hotel):
Bangkok Hotel Lotus Sukhumvit (Managed by Accor Hotels) is a 4 star Hotel that is ideal for business trips and holidays alike. With 224 comfortable and spacious rooms, the Hotel features an outdoor swimming pool and toddler's pool, fully equipped gymnasium with sauna, a spa with a variety of treatments as well as a beauty salon and tailors shop. This hotel is the best One-Stop located hotel. The Hotel is strategically located in one of Bangkok's most prime location and district. Located at Sukhumvit Soi 33, it is only a moment's walk from PhromPhong BTS station, and is close to the Em District (Emporium & Emquartier Shopping Centres). Benjasiri Park is another landmark which graces the district. There are also many local street markets and places of entertainment with a vibrant night life surrounding the area as well. Guest can easily travel to popular locations within Bangkok, such as Siam Square, Asoke, MBK, Terminal 21 and Bumrungrad International Hospital with a 10 minute BTS ride from Prom Phong BTS Station. The Queen Sirikit National Convention Centre is only 1 km away, while the hotel is only 10 minutes from the expressway and 30 minutes from the airport. The hotel offers free WIFI Internet access in every guestroom ... more   less 
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Also Known As:
Accor Lotus Bangkok
Novotel Lotus Bangkok
Novotel Bangkok
Bangkok Novotel

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