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“Bangkok shopping trip”

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Centara Grand at Central Plaza Ladprao Bangkok
Ranked #96 of 883 Hotels in Bangkok
Certificate of Excellence
Reviewed 22 September 2012

Excellent service, upon arrival on 14th September to 22nd September. The lovely fruit carving and fruit baskets sent to the room was most appreciated and the staff were always helpful and polite. Conveniently located near Central Plaza for shopping and the MRT to go to Chatuchak weekend market. Highly recommend this hotel. We had dinner at the Thai restaurant as well and the food was quite good.

Room Tip: WE had the room right at the elevators, it was convenient and had a little sitting room with a slidi...
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  • Stayed: September 2012, travelled with friends
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1  Thank EuniceGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CGLB, General Manager at Centara Grand at Central Plaza Ladprao Bangkok, responded to this reviewResponded 24 September 2012

Dear Sir
Hope that life is treating you well in your beautiful city of Singapore.
I would like to thank you not only to have chosen our Hotel for your recent stay, but as well for the nice review and comments you have made about our services and facilities.
The Centara collaborators are very appreciative and hope to welcome you again soon in Bangkok
Kind Regards
Michel Serrano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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870 - 876 of 1,300 reviews

Reviewed 11 September 2012 via mobile

I spent three days in this hotel for a business trip. The room was very nice. Windowed bathroom (you can see through it from the bedroom), with a fantastic huge shower.
All the lights and air condition switch are in a common console next to the bed. Bed is big and comfortable. Restaurants at first floor were nice and the breakfast full of many different things.
Not very expansive for European standards.
I was disappointed that internet wi-fi is an extra.

  • Stayed: August 2012
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Thank EugenioCazzaniga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel S, General Manager at Centara Grand at Central Plaza Ladprao Bangkok, responded to this reviewResponded 12 September 2012

Dear Mr. Cazzaniga
Hope that life is treating you well in your beautiful city of Casatenovo.
I would like to thank you not only to have chosen our Hotel for your recent stay, but as well for the positive review and comments you have made about our services and facilities.
The Centara collaborators are very appreciative and hope to welcome you again soon in Bangkok
Kind Regards
Michel Serrano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2012

We were so lucky to got a room on the executive floor with city view. This hotel is not far from Bts, MRT and Chatuchak Market. anyway, the hotel provides the shuttle bus to that destitions as well. There is various kind of food for breakfast but so so for dessert. Some staff there needs improvement including staff in the restaurant who chit-chatted loudly...and not paid attention enough for 5 star as its said.

  • Stayed: August 2012, travelled as a couple
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Thank kamarila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel S, General Manager at Centara Grand at Central Plaza Ladprao Bangkok, responded to this reviewResponded 10 September 2012

Dear Madam
Hope that life is treating you well in your beautiful city of New York Mills
I would like to thank you not only to have chosen our Hotel for your recent stay, but as well for the nice review and comments you have made about our services and facilities.
We have taken good note on your comments in relation to staff behavior during the meal period, and we will take the adequate corrective measure to improve upon.
The Centara collaborators are very appreciative and hope to welcome you again soon in Bangkok
Kind Regards
Michel Serrano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2012 via mobile

Stay for a couple of nights in this hotel with club benefits. The service at the club floors were excellent. It would be even better if they had more variety in their selection of snacks. Could even consider some local Thai snacks for tourist or business guys who are simply too caught up in their work to experience a bit of Thai in the hotel. The club upgrade was simply worth it. Breakfast had a good wide spread and sufficient for any morning. The location of this hotel is some distance to the centre of Bangkok so be prepared to spend more time and money in transportation if u are going for shopping at Siam paragon or even mbk. At peak hours coming back from Siam paragon or mbk would cost u higher. Best deal is to take the mrt or bts during those situation. In the hotel they have a travel card given by the porter which have some of the key destinations and area of interest in both English and Thai very helpful for you to get around. Look out for promotions from the hotel, book early and plan your trip. Regarding shopping, of course we all know the central plaza but don't miss out the union mall, is it on the way to the mrt. A big shopping mall with more than 5 levels of local shopping. Note. Centra plaza opens at 10am. Union mall opens at 11am, most of Thailand shops open at 10am except markets, plan well to prevent having to go twice which u might if u do not have sufficent time to tour complete even the mall...Have fun....hope this have been a helpful review.

  • Stayed: August 2012
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Thank Danny170000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel S, General Manager at Centara Grand at Central Plaza Ladprao Bangkok, responded to this reviewResponded 2 September 2012

Dear Sir
I would like to thank you not only to have chosen our Hotel for your recent stay, but as well for the nice review and comments you have made about our services and facilities.
The Centara collaborators are very appreciative and hope to welcome you again soon in Bangkok
Kind Regards
Michel Serrano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2012

I stayed in this hotel from this Monday to Thursday with my father and two teenagers for holidays. The location of this hotel is not far away from the airport and there is next to Central World department store and supermarkets nearby.

My impression of Thailand people especially in travel industry is very friendly and hospitality. But not this time, when I stepped out from the lift I can smell a strong smoking smell and found an astray in the room which I didn't expect that travel with teenagers and elderly man will have such room. I called to the front desk and they deny is a smoking room I said I found an astray? How come ? And the other front desk staff said they asked the housekeeper to clear all the smell for sure without success. And it cost me another half hour to switch to another non-smoking room. Its very disappointed and a very bad impression to this hotel at the very first beginning of my stay.

And having breakfast in the cafe is also another experience and impression to me. Suppose the waitress polite of asking you coffee or tea, Instead, they come to you with a sad face and no response to what you say. And if you ask for refill of water or tea is a disaster as I am going to "receive" a sad and unwilling "face".

I am not sure how they trained or they treat different customers with different faces ?

Anyway an unexpected experience with Centara in Bangkok

Stayed: August 2012, travelled with family
Thank 294217Wong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel S, General Manager at Centara Grand at Central Plaza Ladprao Bangkok, responded to this reviewResponded 2 September 2012

Dear Sir
Hope life is treating you well in your beautiful city of Hong Kong!
I did read your commentary about your recent stay. Would it be possible to clarify where did you stay. In Bangkok we have 2 Centara Grand Hotel. Based on your comments it seems that you were in the city center next to Central World Shopping Center.
I am in charge of the Centara Grand At Central Plaza in ladprao…In any case I am sorry to hear that your were not totally satisfied with our services standard. if you did stay at my hotel, I would appreciate if you could spare more details, such as your room numbers, so I can investigate further on the mishap.
In the meantime..
Yours sincerely
Michel Serrano
General Manager
michelse@chr.co.th

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2012

Dear All,
I got the single room accommodation at 18 floor, and i was having nice view of city and enjoyed it;
Room service is proper, Big shopping mall is at your door step, just 100mtrs. It's a good place for shopping but bit costlier; 45mins from the international airport; Television in the room has limited channel options. Overall, its worthy;

Room Tip: Select rooms at and above 15th floor, you will get the nice view;
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  • Stayed: August 2012, travelled solo
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Thank trip_august_2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel S, General Manager at Centara Grand at Central Plaza Ladprao Bangkok, responded to this reviewResponded 31 August 2012

Dear Sir
I Hope that life is treating you well in your beautiful city of Mumbai.
I would like to thank you not only to have chosen our Hotel for your recent stay, but as well for the nice review and comments you have made about our services and facilities.
The Centara collaborators are very appreciative and hope to welcome you again soon in Bangkok
Kind Regards
Michel Serrano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2012

Stayed in this hotel twice last August. First time was for the funeral of my Thai grandmother and second time was for work. Both times the rooms were exactly the same size. I find that their rooms are small for American standards. Modern furnishings have a newly updated look and feel.

Service was pleasant. Not outstanding. But not poor either. Front desk personnel wasn't warm or welcoming. They were polite. But not very hospitable.

Chatuchak and Club Floor breakfasts were good. There was a good variety of fruits, breads, hot Western and Asian food to choose from. No complaints. Coffee was of good quality too.

Wifi was free but is limited to one gadget per room at a time. So if your companion wants to use the internet on his ipad or iphone, you will have to log out first so he can sign in. It can be quite a pain for people who need internet service all the time.

Book through Agoda. Their rates were cheaper than booking direct on both occasions.

Another plus is that it connected to Central department store via the parking lot. It also leads to a decent mall with Zara, Uniqlo, Forever 21, Mango, etc. There is also a Watsons and Boots for emergency meds and supplies.

If I had a choice, I would stay elsewhere. But we have to stay here due to its propinquity to my Thai relatives' homes.

  • Stayed: August 2012, travelled with family
    • Value
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    • Sleep Quality
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Thank Charlene C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel S, General Manager at Centara Grand at Central Plaza Ladprao Bangkok, responded to this reviewResponded 31 August 2012

Dear Miss
Hope that life is treating you well in our beautiful country.
I would like to thank you not only to have chosen our Hotel for your recent stay, but as well for the nice review and comments you have made about our services and facilities.
The Centara collaborators are very appreciative and hope to welcome you again soon in Bangkok
Kind Regards
Michel Serrano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Centara Grand at Central Plaza Ladprao Bangkok

Address: 1695 Phaholyothin Road | Chatuchak, Bangkok 10900, Thailand (Formerly Sofitel Centara Grand Bangkok)
Phone Number:
Region: Thailand > Bangkok > Chatuchak
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#56 Spa Hotel in Bangkok
#74 Business Hotel in Bangkok
#87 Luxury Hotel in Bangkok
#93 Romantic Hotel in Bangkok
#137 Family Hotel in Bangkok
Price Range: £62 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Centara Grand at Central Plaza Ladprao Bangkok 5*
Number of rooms: 565
Official Description (provided by the hotel):
Located on the northern side of Bangkok, within the Ladprao business district and moments away from Chatuchak Park, the five-star Centara Grand at Central Plaza Ladprao Bangkok is one of the city’s timeless landmarks. The hotel, Thailand’s very first integrated five-star hotel and shopping destination, has a reputation for attentive service, sublime dining with no less than nine restaurants and bars, and bright and spacious rooms and suites of up to 170 square metres. Integral to the hotel is the Bangkok Convention Centre Hall and the Central Plaza shopping and lifestyle centre, together offering all that is needed for guests staying in Bangkok on leisure or business. Modern in style, the 565 rooms and suites command great views of this energetic city or overlook the hotel’s garden and nearby Chatuchak Park, and many can accommodate families in comfort. An oasis in bustling Bangkok, the swimming pool is surrounded by lush gardens and invites our guests to lay back and relax. Moments away from the pool, Spa Cenvaree offers a selection of treatments derived from traditional Thai, Ayurvedic and European therapies and modern rejuvenation practices. There’s also a state-of-the-art fitness centre and sublime meeting venues. The hotel’s dining venues include Blue Sky Rooftop restaurant & bar, locally-acclaimed Vietnamese, Italian and Thai restaurants, and a Chinese restaurant which features a very popular dim sum lunch. The hotel enjoys a convenient location, with the expressway and an MRT underground station and BTS Skytrain station minutes away. Chatuchak Park and shopping opportunities of Chatuchak market are accessed by complimentary shuttle service. Don Muang International Airport is a 20-minute drive away while Suvarnabhumi International Airport is approximately 35 minutes from the hotel via the elevated highway. ... more   less 
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Also Known As:
Sofitel Centara Grand Bangkok Hotel Bangkok
Accor Centara Grand Bangkok
Sofitel Bangkok
Bangkok Sofitel

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