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“Great All Around Hotel”

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JW Marriott Hotel Bangkok
Ranked #24 of 894 Hotels in Bangkok
Certificate of Excellence
Reviewed 11 January 2014

There really isn't anything this hotel doesn't have. JW Marriot is conveniently located in the middle of the city right off the Skytrain near Nana. There is a bar in the entrance with reception on the right corner with a restaurant off to the side

The rooms are decent with a large bed and a good sized bathroom. The real hallmark to the hotel is the excellent service at every level. The gym is also perhaps one of the best in any hotel with tons of machines, a great locker room with steam, shower and Jacuzzi. I had an unbelievable Thai massage in The Spa

If you are looking for a hotel in the middle of Bangkok, JW should definitely be considered

  • Stayed: January 2014, travelled solo
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1  Thank Shanks296
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this reviewResponded 30 January 2014

Dear Shanks296

I am thrilled to read your review. Thank you so much for recognizing the JW Marriott Bangkok for oustanding service levels across the hotel, for the location, as well as for the Gym and Spa facilities.

I am very happy to see that you had a great stay and I look much forward to hopefully welcome you back very soon again.

Thank you for posting and thank you for choosing the JW Marriott Bangok as your preferred hotel.

Best regards

Peter Caprez
General Manager
JW Marriott Bangkok

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1,896 - 1,902 of 3,025 reviews

Reviewed 11 January 2014

Nice, clean and chain name. If you are looking for a good place to stay close to Nana then this will be one of the best choices. The price is expensive for Bangkok given the fact that there are hotels which are as good for half the price. The customer service is great and the location is nice. JW will never disappoint you.

  • Stayed: February 2013, travelled with family
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2  Thank Emirates_Arab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this reviewResponded 30 January 2014

Dear Emirates_Arab

Thank you so much for recommending the JW Marriott to fellow travelers and readers to this forum. I much appreciate your feedback, recognizing the hotel for the location, customer service and chain image.

The JW Marriott Bangkok has become a preferred Bangkok Hotel for many guests from Middle Eastern countries and we take pride in understanding the expectation and needs of Middle Eastern customers. We have Arab speaking associates in the hotel.

Thank you for choosing the JW Marriott Bangkok when coming to Bangkok and looking forward to welcome you back again.

Best regards

Peter Caprez
General Manager
JW Marriott Bangkok

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Reviewed 9 January 2014

Stayed at the JW for 5 days over New year.
Rooms were very clean and comfortable and all public areas very pristine.
Stayed on executive floor and must say the lounge is one of the best we have ever had with the added bonus of outside terrace. All the staff on the 'exc floor and lounge were excellent and very friendly.
During our stay we visited the Nami Teppenyaki Steakhouse in the hotel. The service was tops and the Kobe beef, Just excellent. Well worn a visit! To finish our evening we had a night cap in the lobby bar and the Irish coffee was the best I have ever had.
The Wifi was very temperamental at times. On three occasions during our stay our room key would not work (our son also had the same problem with his room key) however the problem was delt with immediately.
The hotel is very close to the the sky train so getting around was easy.
A great stay at this hotel.

  • Stayed: December 2013, travelled with family
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Thank Kathya100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this reviewResponded 30 January 2014

Dear Kathya100

I am happy to read your review. Thank you for the favorable views you have shared in this forum in relation to your recent stay at the JW Marriott Hotel.

You have mentioned the comfortable rooms, the cleanliness across the hotel and particularly the outstanding service levels at the Executive Lounge. Thank you for recognizing the hospitality of our associates.

Meanwhile I have noted your comment about the WIFI accessibility. We will replace the existing WIFI devices throughout the hotel in the next 3 months, considerably upgrading the signal function and access consistency. We expect a distinct improvement in stability and customer experience.

Thank you for choosing the JW Marriott Bangkok when staying in Bangkok and looking forward to perhaps welcome you back in the near future again.

Peter Caprez
General Manager
JW Marriott Bangkok

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Reviewed 9 January 2014

We stayed here for only one night at the end of an extended stay in SE Asia. The hotel itself is stately and elegant. Feels a bit special as it should. The rooms are spacious and nicely appointed. The staff was most attentive and gracious. It really seemed genuine.
Overall our experience was very good. Should you get a favorable rate I would recommend the property as it's location is also a factor depending upon your needs. Train stop is close by. Business sorts and couples are ideal for this hotel. Enjoy!

  • Stayed: October 2013, travelled as a couple
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Thank RichAChapman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this reviewResponded 30 January 2014

Dear richardc0

Thank you for your review about the JW Marriott Bangkok. Being a Top Contributor to this forum I much appreciate that you are recommending the hotel for the location, the spacious rooms and the service levels.

Nothing makes us happier than a confirmation of a well-traveled guest like you that they thoroughly enjoyed their stay with us.

Thank you for taking time and troublel to write in this forum and looking forward to hopefully welcome you back to the JW Marriott Bangkok soon again.

Best regards

Peter Caprez
General Manager
JW Marriott Bangkok

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Reviewed 8 January 2014 via mobile

Profile: Business trip

Pros: hotel on Sukhumvit Rd and 2 min walk to Sky Train stop.

Cons: hotel feels a bit dated but very well kept otherwise. Internet was patchy at times.

Overview: hotel good for business trip but business centre service was a little slow. Outside lines are noisy so if calling into conference calls it was hard to hear what was being said. I ended up using my mobile. Other than that experience was good.

  • Stayed: April 2013
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Thank Keith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this reviewResponded 28 January 2014

Dear KHillis2012

I like to inform you and readers of this forum that the property will install an entirely new telephone system this coming weekend (February 1 and 2, 2014) which will more than eliminate noises in the telephone lines. All guest rooms will be furnished with new telephones as well.

In addition the property will replace the current WIFI devices in all 441 guest rooms and public areas within April of this year, installing latest generation wireless devices. We expect a distinct improvement for internet accessibility and convenience.

It would be nice to welcome you back to the JW Marriott Bangkok soon again. In the meantime I am sending you very best regards.

Peter Caprez
General Manager
JW Marriott Bangkok

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Reviewed 6 January 2014

Stayed 4 nights. Rooms are spacious, well appointed and very clean. Hotel is central to everything. Always greeted with a smile from all employees. The breakfast is the best with a wide variety items and a nice touch that they will blend any fruit or vegetable at your request. Lastly, Nami Teppenyaki Steakhouse service is impeccable and the Kobe beef is to die for!!!

Stayed: December 2013, travelled with friends
Thank sportzombie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this reviewResponded 28 January 2014

Dear sportzombie

I am thrilled to read your review. Thank you for taking time and trouble to share your experience with other readers of this forum.

It is very nice to be recognized for a hotel to be called "home away from home", a very meaningful way to say that you felt comfortable, that you liked the room and the service excellence and the location too. Thank you for mentioning the Nami Teppanyaki Steakhouse, a Restaurant which is much loved and frequented by Locals and Hotel Guests alike.

It would be great to welcome you back again in the not too distant future. Thank you once more for your post and sending you very best regards.

Peter Caprez
General Manager
JW Marriott Bangkok

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Reviewed 5 January 2014

JW Marriott brand as "Luxury" so of course I expect more from this hotel than others, but this is the worst hotel that we stayed Marriott chain hotel in Thailand . We got disappointed with the small and outdated room. We requested high floor, good view, but our room was facing a rusty rooftop of building (very noise). We will not come back and recommended at all.

  • Stayed: December 2013, travelled with family
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Thank LH20132014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this reviewResponded 28 January 2014

Dear LH20132014

It is with much regret to read your review and to learn that you haven't enjoyed your stay at our hotel at all and I hasten to apologize for the disappointment we have caused.

I have sent a separate note to your private email, proposing a way to make up for the substandard experience you have encountered.

I much hope that this will be acceptable to you.

Thank you and sending best regards

Peter Caprez
General Manager
JW Marriott Bangkok

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Bangkok

Address: 4 Sukhumvit Road, Soi 2 | Klongtoey, Bangkok 10110, Thailand
Region: Thailand > Bangkok > Sukhumvit
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Bangkok
#19 Spa Hotel in Bangkok
#23 Luxury Hotel in Bangkok
#30 Romantic Hotel in Bangkok
#46 Family Hotel in Bangkok
Price Range: £133 - £298 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Bangkok 5*
Number of rooms: 441
Official Description (provided by the hotel):
The 5-star JW Marriott Hotel Bangkok is committed to providing refined luxury at every turn. Located in the lively city centre, just a short distance from the BTS SkyTrain, our hotel enables you to discover Thailand's capital city in unforgettable fashion. Beautifully renovated accommodation boasts sumptuous decor, marble bathrooms and a host of modern amenities. Visit one of our extraordinary on-site restaurants for fresh sushi, sizzling steaks, mouthwatering Chinese fare and more. Our 5-star hotel also features a peaceful spa and a modern fitness center. Those planning events in Bangkok will be impressed with our versatile venues, attentive planning services and customizable catering. If you're interested in exploring, our city centre location places attractions including Terminal 21 and Siam Paragon well within your reach. We look forward to making your stay in Thailand truly remarkable at the JW Marriott Hotel Bangkok. ... more   less 
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Also Known As:
Marriott Hotel Bangkok
Marriott Bangkok
Bangkok Marriott

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