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“Great stay” 5 of 5 bubbles
Review of JW Marriott Hotel Bangkok

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JW Marriott Hotel Bangkok
Ranked #31 of 849 Hotels in Bangkok
Certificate of Excellence
Level Contributor
47 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Great stay”
5 of 5 bubbles Reviewed 12 March 2014 via mobile

We checked in super late at night a few nights ago, and everyone there was great from the very beginning. They gave us a room upgrade that had a great view. The rooms were excellent and they had fruit and complimentary water waiting for us in there. Everyone who works at the hotel is very nice, and made sure we had a great stay. The pool is gorgeous and the gym is very well equipped. The hotel is in a great area as well to check out some great sites and bars. We would definitely stay here again!

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Jenny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this review, 31 March 2014
Dear Jenny L

How nice to read your review. Thank you for recommending the JW Marriott Bangkok for location, for the room product, the pool and the spa and most importantly for service excellence.

I am thrilled that you have enjoyed your stay and I look much forward to hopefully welcome you back soon again.

Best regards

Peter Caprez
General Manager
JW Marriott Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,312 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (480)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
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English first
Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 12 March 2014

This is the second time I have stayed at the JWM Bangkok in the past year. I would stay again, but the very issues I have informed them of a year ago have not been resolved, surprisingly.
1) It lacks universal hi-speed wireless Wi-Fi in all areas of the hotel. This was absolutely maddening when I was trying to get work done. And imagine at check in time your smartphone Wi-Fi will not work at the counter....yet if you walk a few steps to the actual lobby, it will indeed sync. I am baffled as to why this has to be. The Executive Lounge terminals and printer were old and froze constantly. The JWM business center was much better...but not free. If the Holiday Inn Express(2-3 stars) can have universal hi-speed Wi-Fi, why can't the JWM?
2) The A/C in the common areas was weak. A/C in rooms fantastic.
3) The bathroom....black mold, grime, and soap scum at the base of the glass enclosed shower stall was disgusting. it was never cleaned properly despite 3 complaints. I went out and purchased bleach, a brush and windex on my own. what gives?
In addition, the lighting over the mirror was poor....difficult to see while shaving or applying make-up. The water pressure was mediocre, The hot and cold water could be both tepid warm depending on time of day.
4) The spa performed so-so manicures and pedicures...but excellent massages. And NO waxing!
5) the hotel was constructed in '97..one of the first modern 5 stars in Bangkok. It has a wonderful understated elegance in a Western-Asian style. Not too garish or showy like some Asian-style hotels can be. However, the more modern hi-end hotel style brings light into those wonderful marble bathrooms through clear glass and frosted glass. the walls in the JWM between bath and bed are simply passé. time for a re-do.
Overall, the JWM gets most things absolutely correct....and has a superb location and staff. HOWEVER, I would trade some of that glorious Thai-style hospitality for better accommodations, as described above.
I will stay again.....but these issues MUST be corrected.

Room Tip: Try to gain access to Executive Lounge...worth an extra charge. Very convenient.
See more room tips
  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ChgoGlobal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this review, 31 March 2014
Dear ChgoGlobal

Thank you for your review. I am happy that you still like the JW Marriott Bangkok after all these years although "The Lady has aged", rather gracefully in many aspects I would add.

Your comments are fair and we are aware of some of the improvement opportunities. We are in process of changing the Wi-Fi provider and with it, installing new access points in all guest rooms. We expect this project to be completed by end of the second quarter.

All the 441 Suites and Guest Rooms have been refurbished once since the hotel opened in 1997. The 105 Executive Floor Rooms have been refurbished twice since opening. In the meantime we are already in the planning stages for a bathroom renovation, the first phase of which is scheduled for next year. This will all but erase the deficits you have encountered.

I am sure that these enhancements will positively influence guest experience and the intent of our guests to return, hopefully including you, being a long time loyal guest of the hotel.

Very best regards

Peter Caprez
General Manager
JW Marriott Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 10 March 2014

We stayed at the JW with our kid in one room. The room was huge, as was the bathroom. The breakfast was fabulous and so was the pool, tropical and spotlessly clean. We loved the hotel and it was also very convenient for the sky train. Staff was extremely friendly and helpful.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Thanongsak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this review, 31 March 2014
Dear Thanongsak

Thank you for recommending the JW Marriott Bangkok to fellow travelers and readers of this forum. I am glad to see that you have appreciated the location, the size of the room, the pool and most importantly, the service levels across the property.

It would be nice to welcome your family and you back to our hotel soon again. Very best regards.

Peter Caprez
General Manager
JW Marriott Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level Contributor
129 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 10 March 2014

The JW Marriott is always a nice option. Good location, correct service, kind staff, clean and spacious room. The lounge is very convenient, but please don't miss breakfast in the restaurant. It's so much nicer... This time there were no club rooms available and there was a problem with the water pressure in the shower. Staff tried to fix it, no success. Other than that, the stay was great, as always! Another must do is the thai massage in the spa. Excellent!

Room Tip: I always request a club room. Definitely nicer!
See more room tips
  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anatereza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this review, 31 March 2014
Dear Anatereza

Thank you for your review and for recommending the JW Marriott Bangkok for location, spacious room and service excellence.

I appreciate your review and the good words you have for the hotel. In the meantime I am happy to report that the temporary water pressure issues have been fixed.

Looking forward to hopefully welcome you back soon again, I remain with best regards.

Peter Caprez
General Manager
JW Marriott Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
1 review
5 of 5 bubbles Reviewed 7 March 2014

My stay at the JW Marriot was very enjoyable. The room was spacious, clean and the service is excellent. The executive lounge experience at breakfast was enjoyable. Ms. Metta Silek (chef) did an excellent job of cooking my breakfast. It was very delicious.

Room Tip: This hotel is in a good location and the staff there are very friendly and helpful.
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  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this review, 10 March 2014
Dear Chris C.

Thank you for posting a review and for recommending the JW Marriott Bangkok for location, spacious and comfortable rooms and for the service levels at the Executive Lounge.

I am particularly pleased that you have recognized Metta, the Chef at the Executive Lounge and have already passed your comments her. The associates are thrilled to see their efforts being noticed and appreciated and nothing makes them happier than a recommendation from an esteemed hotel guest like you.

It would be nice to welcome you back to the JW Marriott Bangkok soon again. In the meantime I remain with very best regards.

Peter Caprez
General Manager
JW Marriott Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 March 2014 via mobile

Jw merriot hotel on Sukhumvit soi 2..
The best choice for your trips very big hotel 5 stars.. and very good location shopping centres a coffe shop Starbucks and Night life..
The hotel room it was very comfortable /big bathroom/very clean hotel..

Stayed March 2014, travelled on business
Helpful?
Thank Gapp1901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this review, 10 March 2014
Dear Gapp1901

I like to thank you for recommending the JW Marriott Bangkok for the good location at Sukhumvit Road, the comfort of the rooms and the cleanliness.

I appreciate your review and I look forward to welcome you back to the hotel soon again.

Best regards

Peter Caprez
General Manager
JW Marriott Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essen, Germany
Level Contributor
78 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 5 March 2014

Very nice rooms .The food is very good too ,particularly in the buffet restaurant and the new York
steakhouse. In my opinion its the best steakhouse in town just a bit expensive.
The buffets breakfast , lunch and dinner are all very good.
The executive lounge is also providing very good food and the service is absolute outstanding.
The location is near a lot of good shopping places.

Room Tip: If there is a special offer available its a good idea to go for an executive room with lounge access...
See more room tips
  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Uwe Jens P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this review, 10 March 2014
Dear UweJens P

I am very pleased to read your review. Thank you for recognizing the food quality across the JW Marriott Bangkok, including the buffets, the Lounge and the New York Steakhouse.

Your comments are important to us, being well traveled and a Senior Reviewer to this forum.

Thank you for recommending the JW Marriott Bangkok to fellow readers. It would be nice to welcome you back soon again. Very best regards.

Peter Caprez
General Manager
JW Marriott Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Bangkok

Property: JW Marriott Hotel Bangkok
Address: 4 Sukhumvit Road, Soi 2 | Klongtoey, Klongtoey, Bangkok 10110, Thailand
Region: Thailand > Bangkok > Sukhumvit
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Bangkok
#23 Spa Hotel in Bangkok
#29 Luxury Hotel in Bangkok
#30 Romantic Hotel in Bangkok
#55 Family Hotel in Bangkok
Price Range (Based on Average Rates): ££
Hotel Class:5 star — JW Marriott Hotel Bangkok 5*
Number of rooms: 441
Official Description (provided by the hotel):
Style and substance combine for tremendous results at the JW Marriott Hotel Bangkok. Located on the famed Sukhumvit Road, our luxury hotel offers travelers an unbeatable city centre location from which to explore Bangkok. Arrive with ease - we're just steps from the BTS SkyTrain - and check into our modern, thoughtfully-designed guest rooms. Thanks to our luxury bedding, marble bathrooms, and an array of modern conveniences, you'll immediately feel pampered. Spend your days touring the plethora of local attractions, or take time to relax at our on-site spa and health club. Foodies will delight in our impressive assortment of restaurants, which include award-winning buffets at Marriott Café, sushi at Tsu Japanese Restaurant, and fresh pastries at Bangkok Baking Company. Moreover, with over 15,000 square feet of flexible venue and meeting room space, we're a fantastic choice for business and personal events alike. Come discover a unique brand of luxury here at the JW Marriott Hotel Bangkok. ... more   less 
Reservation Options:
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Also Known As:
Marriott Hotel Bangkok
Marriott Bangkok
Bangkok Marriott

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