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“Great staff and”

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JW Marriott Hotel Bangkok
Ranked #24 of 894 Hotels in Bangkok
Certificate of Excellence
Reviewed 15 March 2014

When I travel to Bangkok I love staying at this hotel. I love the location, staff and executive level! Its close to the nana district and has lots of great shopping close by. Definitely the place I stay every time I paying for it.

  • Stayed: March 2014, travelled with friends
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1  Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this reviewResponded 31 March 2014

Dear Kim M

I like to thank you for the recent review you have posted and for recommending the JW Marriott Bangkok for location, great overall product and service excellence.

I much appreciate your loyalty and thank you for coming back again and again. Nothing makes us happier than welcoming back a long time loyal guest like you.

Wishing you safe travel and looking forward to have you with us soon again.

Best regards

Peter Caprez
General Manager
JW Marriott Bangkok

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Reviewed 12 March 2014

We checked in super late at night a few nights ago, and everyone there was great from the very beginning. They gave us a room upgrade that had a great view. The rooms were excellent and they had fruit and complimentary water waiting for us in there. Everyone who works at the hotel is very nice, and made sure we had a great stay. The pool is gorgeous and the gym is very well equipped. The hotel is in a great area as well to check out some great sites and bars. We would definitely stay here again!

Stayed: March 2014, travelled as a couple
1  Thank Jenny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this reviewResponded 31 March 2014

Dear Jenny L

How nice to read your review. Thank you for recommending the JW Marriott Bangkok for location, for the room product, the pool and the spa and most importantly for service excellence.

I am thrilled that you have enjoyed your stay and I look much forward to hopefully welcome you back soon again.

Best regards

Peter Caprez
General Manager
JW Marriott Bangkok

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Reviewed 12 March 2014

This is the second time I have stayed at the JWM Bangkok in the past year. I would stay again, but the very issues I have informed them of a year ago have not been resolved, surprisingly.
1) It lacks universal hi-speed wireless Wi-Fi in all areas of the hotel. This was absolutely maddening when I was trying to get work done. And imagine at check in time your smartphone Wi-Fi will not work at the counter....yet if you walk a few steps to the actual lobby, it will indeed sync. I am baffled as to why this has to be. The Executive Lounge terminals and printer were old and froze constantly. The JWM business center was much better...but not free. If the Holiday Inn Express(2-3 stars) can have universal hi-speed Wi-Fi, why can't the JWM?
2) The A/C in the common areas was weak. A/C in rooms fantastic.
3) The bathroom....black mold, grime, and soap scum at the base of the glass enclosed shower stall was disgusting. it was never cleaned properly despite 3 complaints. I went out and purchased bleach, a brush and windex on my own. what gives?
In addition, the lighting over the mirror was poor....difficult to see while shaving or applying make-up. The water pressure was mediocre, The hot and cold water could be both tepid warm depending on time of day.
4) The spa performed so-so manicures and pedicures...but excellent massages. And NO waxing!
5) the hotel was constructed in '97..one of the first modern 5 stars in Bangkok. It has a wonderful understated elegance in a Western-Asian style. Not too garish or showy like some Asian-style hotels can be. However, the more modern hi-end hotel style brings light into those wonderful marble bathrooms through clear glass and frosted glass. the walls in the JWM between bath and bed are simply passé. time for a re-do.
Overall, the JWM gets most things absolutely correct....and has a superb location and staff. HOWEVER, I would trade some of that glorious Thai-style hospitality for better accommodations, as described above.
I will stay again.....but these issues MUST be corrected.

Room Tip: Try to gain access to Executive Lounge...worth an extra charge. Very convenient.
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  • Stayed: March 2014, travelled on business
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Thank ChgoGlobal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this reviewResponded 31 March 2014

Dear ChgoGlobal

Thank you for your review. I am happy that you still like the JW Marriott Bangkok after all these years although "The Lady has aged", rather gracefully in many aspects I would add.

Your comments are fair and we are aware of some of the improvement opportunities. We are in process of changing the Wi-Fi provider and with it, installing new access points in all guest rooms. We expect this project to be completed by end of the second quarter.

All the 441 Suites and Guest Rooms have been refurbished once since the hotel opened in 1997. The 105 Executive Floor Rooms have been refurbished twice since opening. In the meantime we are already in the planning stages for a bathroom renovation, the first phase of which is scheduled for next year. This will all but erase the deficits you have encountered.

I am sure that these enhancements will positively influence guest experience and the intent of our guests to return, hopefully including you, being a long time loyal guest of the hotel.

Very best regards

Peter Caprez
General Manager
JW Marriott Bangkok

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Reviewed 10 March 2014

We stayed at the JW with our kid in one room. The room was huge, as was the bathroom. The breakfast was fabulous and so was the pool, tropical and spotlessly clean. We loved the hotel and it was also very convenient for the sky train. Staff was extremely friendly and helpful.

  • Stayed: February 2014, travelled with family
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1  Thank Thanongsak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this reviewResponded 31 March 2014

Dear Thanongsak

Thank you for recommending the JW Marriott Bangkok to fellow travelers and readers of this forum. I am glad to see that you have appreciated the location, the size of the room, the pool and most importantly, the service levels across the property.

It would be nice to welcome your family and you back to our hotel soon again. Very best regards.

Peter Caprez
General Manager
JW Marriott Bangkok

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Reviewed 10 March 2014

The JW Marriott is always a nice option. Good location, correct service, kind staff, clean and spacious room. The lounge is very convenient, but please don't miss breakfast in the restaurant. It's so much nicer... This time there were no club rooms available and there was a problem with the water pressure in the shower. Staff tried to fix it, no success. Other than that, the stay was great, as always! Another must do is the thai massage in the spa. Excellent!

Room Tip: I always request a club room. Definitely nicer!
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  • Stayed: March 2014, travelled on business
    • Value
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Thank Anatereza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this reviewResponded 31 March 2014

Dear Anatereza

Thank you for your review and for recommending the JW Marriott Bangkok for location, spacious room and service excellence.

I appreciate your review and the good words you have for the hotel. In the meantime I am happy to report that the temporary water pressure issues have been fixed.

Looking forward to hopefully welcome you back soon again, I remain with best regards.

Peter Caprez
General Manager
JW Marriott Bangkok

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2014

My stay at the JW Marriot was very enjoyable. The room was spacious, clean and the service is excellent. The executive lounge experience at breakfast was enjoyable. Ms. Metta Silek (chef) did an excellent job of cooking my breakfast. It was very delicious.

Room Tip: This hotel is in a good location and the staff there are very friendly and helpful.
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  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this reviewResponded 10 March 2014

Dear Chris C.

Thank you for posting a review and for recommending the JW Marriott Bangkok for location, spacious and comfortable rooms and for the service levels at the Executive Lounge.

I am particularly pleased that you have recognized Metta, the Chef at the Executive Lounge and have already passed your comments her. The associates are thrilled to see their efforts being noticed and appreciated and nothing makes them happier than a recommendation from an esteemed hotel guest like you.

It would be nice to welcome you back to the JW Marriott Bangkok soon again. In the meantime I remain with very best regards.

Peter Caprez
General Manager
JW Marriott Bangkok

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2014 via mobile

Jw merriot hotel on Sukhumvit soi 2..
The best choice for your trips very big hotel 5 stars.. and very good location shopping centres a coffe shop Starbucks and Night life..
The hotel room it was very comfortable /big bathroom/very clean hotel..

Stayed: March 2014, travelled on business
Thank Gapp1901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this reviewResponded 10 March 2014

Dear Gapp1901

I like to thank you for recommending the JW Marriott Bangkok for the good location at Sukhumvit Road, the comfort of the rooms and the cleanliness.

I appreciate your review and I look forward to welcome you back to the hotel soon again.

Best regards

Peter Caprez
General Manager
JW Marriott Bangkok

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Bangkok

Address: 4 Sukhumvit Road, Soi 2 | Klongtoey, Bangkok 10110, Thailand
Region: Thailand > Bangkok > Sukhumvit
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Bangkok
#19 Spa Hotel in Bangkok
#23 Luxury Hotel in Bangkok
#30 Romantic Hotel in Bangkok
#46 Family Hotel in Bangkok
Price Range: £136 - £303 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Bangkok 5*
Number of rooms: 441
Official Description (provided by the hotel):
The 5-star JW Marriott Hotel Bangkok is committed to providing refined luxury at every turn. Located in the lively city centre, just a short distance from the BTS SkyTrain, our hotel enables you to discover Thailand's capital city in unforgettable fashion. Beautifully renovated accommodation boasts sumptuous decor, marble bathrooms and a host of modern amenities. Visit one of our extraordinary on-site restaurants for fresh sushi, sizzling steaks, mouthwatering Chinese fare and more. Our 5-star hotel also features a peaceful spa and a modern fitness center. Those planning events in Bangkok will be impressed with our versatile venues, attentive planning services and customizable catering. If you're interested in exploring, our city centre location places attractions including Terminal 21 and Siam Paragon well within your reach. We look forward to making your stay in Thailand truly remarkable at the JW Marriott Hotel Bangkok. ... more   less 
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Also Known As:
Marriott Hotel Bangkok
Marriott Bangkok
Bangkok Marriott

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