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“Excellent Place”

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JW Marriott Hotel Bangkok
Ranked #29 of 858 Hotels in Bangkok
Certificate of Excellence
Lahore, Pakistan
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent Place”
Reviewed 30 March 2014

We (me & my wife) stayed for 3 nights.

Excellent service, rooms, food & over all comfortable place.

We enjoyed our stay & will prefer to stay in same place as it is located in centre near to all shopping places & markets.

Room Tip: Rooms giving view of Nana area are good regarding view.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrKhawarNazir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this review, 21 April 2014
Dear Dr. Khawar Nazir

I like to thank you for the review you have posted in relation to your recent stay at the JW Marriott Bangkok.

It is with much pleasure to learn that your wife and you have enjoyed your stay having the hotel for the comfort of the rooms and the food & beverage.

I look much forward to welcome you back to the hotel again in the near future as your preferred place to stay in Bangkok.

Best regards

Peter Caprez
General Manager
JW Marriott Bangkok
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,535 reviews from our community

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English first
Corpus Christi, Texas
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 March 2014

My wife and I stayed at the JW in Bangkok for a total of about 12 days. The executive lounge staff is incredible! Most notably is Ms. Aphinya Manjai and Ms. Maew. Both of the ladies are the epitomy of what customer service should be.
Marriott is extremely fortunate to have these 2 working there. I would implore the JW Marriott upper management to do whatever is necessary to reward and retain these two gems. I would certainly rethink my options next time, if Ms. Manjai and Ms. Maew were not there or not treated well.
Great job ladies!

Room Tip: If you can afford it, you must stay on the executive level. You'll experience true 5 star treat...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank ozmt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this review, 21 April 2014
Dear ozmt
I like to thank you for your recent review and for choosing the JW Marriott Bangkok as the place to stay.

I am thrilled to read your comments about Ms. Aphinya Manjai and Ms. Maew. I agree with you that both Ladies and the entire team at the Executive Lounge do an outstanding job in taking care of their guests. Indeed all 550 associates of the hotel take great pride in their jobs and taking care of customers.

Thank you for your compliments and looking much forward to welcome you back to the JW Marriott Bangkok again in the hopefully not too distant future.

Best regards

Peter Caprez
General Manager
JW Marriott Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 March 2014

Everything is superb. I can't believe the vfm of this place.
Bustling neighborhood in the heart of the city.
Rooms are huge and perfectly maintained. Impeccable service.
Close to the river, the palace, everything.
One of my favorites worldwide.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RacingGuru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this review, 21 April 2014
Dear RacingGuru

Thank you very much for recommending the JW Marriott Bangkok to fellow travelers and to readers of this forum.

I am thrilled to learn that you have enjoyed every aspect of your stay including the hotel location, the room size and the service levels throughout the hotel.

It would be nice to welcome you back to the JW Marriott Bangkok soon again. In the meantime I remain with very best regards.

Peter Caprez
General Manager
JW Marriott Bangkok
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 March 2014 via mobile

Stay at J.W. Marriott's all the time, but this puppy needs to be upgraded! Staff great, service check, food is also very good. If you travel to Asia frequently and stay at 5 star hotels you will know exactly what I mean. For the occasional vacation traveller , may not even notice!

Stayed March 2014, travelled on business
Helpful?
Thank john b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this review, 21 April 2014
Dear John B

Thank you for your review in relation to your recent stay at the JW Marriott Bangkok. It is with pleasure to learn that you have appreciated the staff service and attention.

Kindly note that the Executive Floor rooms have been refurbished in 2012 and 2013, whilst the Suites have been done in 2011. We are currently engaged in the planning process to refurbish the deluxe rooms as well, a project which we expect to carry out in the near future - not later than 2016.

Thank you for choosing the JW Marriott Bangkok as the place to stay and sending you very best regards.

Peter Caprez
General Manager
JW Marriott Bangkok
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Royken, Norway
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 March 2014

Simply the best hotel I have ever stayed at in more than 20 years of both business travel and leisure. I have multiple gold cards with Hilton, Marriott etc and SAS Pandion, so I do travel a lot.
The hotel is conveniently located with both shopping, BTS, social activities and it is relatively easy to get to from the airport. They do provide hotel transfer, but chose a taxi and paid 500 BHT from the airport.
Welcomed upon arrival and asked the name and taken straight to the 16th floor. Greeted by the most friendly and helpful staff I have ever seen. I was staying two nights and when traveling on business the thing I really need is a place where I can sit, take a refreshment and download emails, surf the internet etc - hence why I really appreciate access to the business lounge. And BOY was this an executive lounge to benchmark. Staff knew you by name from the moment you arrived to you checked out. Always a smile and very helpful. Although there are probably 10-15 people working in the exec lounge at the hotel, it was not crowded. They served food, refreshments and drinks and whatever you wanted from early morning to late night. The busiest time was obviously at breakfast and in the afternoon when the chef(s) was there. They made whatever you wanted and you could eat until you drop if that pleases you. The food is excellent, and in fact the meals in the afternoon was probably the same as in the Teppanyaki restaurant at the ground floor. The hotel staff is very attentive and good. Especially Taviporn who amazed me with her customer care and service. A few examples.... I needed a place to sit with a couple og colleagues from Bangkok, and although the exec lounge is reserved for paying customers, there was not a problem to bring them in for a short meeting. We stayed an hour and they were greeted goodbye as they were staying here. I had a late flight and asked when checkout was. She then replied when is my flight, and sorted out a 4pm checkout and if I needed to stay longer that could also be arranged. Exactly what I needed. Often hotels shift it around, telling you check out is at 12 or 11 and then you have to ask for late checkout.... We achieve then same but I left with a completely different feeling of being properly taken care of. Well done!
So in summary. I will next time around make sure I book the JW Marriott and that I stay on the 16th floor (executive floor). Enjoy the time here and if help is required, rely fully on the staff to assist me.

Room Tip: 16th floor Executive Floor with access to Executive Lounge - spectacular!
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank EspenOlsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this review, 8 April 2014
Dear EspenOlsen

Thank you for your review and the compliments you have reserved for the JW Marriott Bangkok. I truly appreciate the nice words you have in view of the fact that you know competitor hotel chains very well indeed, being a frequent Business Traveler.

A special thank you for recognizing Taviporn at the Lounge. Her and her team do an outstanding job up there, taking care of their guests day in and day out.

I am very pleased to learn that you will definitely return to our hotel upon your next trip to Thailand and I look much forward to welcome you back again.

Very best regards

Peter Caprez
General Manager
JW Marriott Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sumter, South Carolina
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 March 2014

I had great welcoming and comfortable experience during my 26-29 March stay at the JW Marriott, Bangkok. I have stay at this location before; the entire Staff (curbside, entry way, front desk, lounge, fitness center, cleaning, & business center) seem to understand 'customer centered culture' -service/satisfaction/selflessness. My Lounge experience was exceptional; if something was not available the lounge staff took the time & effort to get it. My compliment to the following: Sky (Sunshine), Taew, Babe, Apinya, (both morning & evening lounge staff); Thank You - Mock Mock! I hope my spelling of names are correct.

  • Stayed March 2014, travelled solo
    • Value
    • Location
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Helpful?
Thank Robert V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this review, 8 April 2014
Dear Robert V.

How nice to read your review. Thank you so much for recognizing some of our associates including Sky, Taew, Babe and Apinya,

Not only these four Ladies but all the associates here at the JW Marriott Bangkok take pride in taking care of customers as they know that a happy guest will come back again and again.

I do hope to be able and welcome you back to our hotel in the near future as well. In the meantime I like to thank you for your review once more and sending very best regards.

Peter Caprez
General Manager
JW Marriott Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eglisau, Switzerland
1 review
Reviewed 25 March 2014

I already stayed in this hotel a few times. It is conveniently located in the center of Bangkok.
This hotel has a very nice and relaxing executive lounge, which is really highly recomended.
The service is very professional and very frindly!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marco V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this review, 8 April 2014
Dear Marco V.

Thank you so much for posting a review about your recent stay at the JW Marriott Bangkok. I am very happy to read that you enjoy the location of the hotel and the services at the Executive Lounge.

I also like to thank you for your loyalty and for coming back to our hotel again and again. I look much forward to welcome you back for your next visit !

In the meantime I like to send you very best regards from one Swiss to another.

Peter Caprez
General Manager
JW Marriott Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Bangkok

Property: JW Marriott Hotel Bangkok
Address: 4 Sukhumvit Road, Soi 2 | Klongtoey, Klongtoey, Bangkok 10110, Thailand
Region: Thailand > Bangkok > Sukhumvit
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Bangkok
#22 Spa Hotel in Bangkok
#27 Luxury Hotel in Bangkok
#30 Romantic Hotel in Bangkok
#55 Family Hotel in Bangkok
Price Range (Based on Average Rates): ££
Hotel Class:5 star — JW Marriott Hotel Bangkok 5*
Number of rooms: 441
Official Description (provided by the hotel):
Style and substance combine for tremendous results at the JW Marriott Hotel Bangkok. Located on the famed Sukhumvit Road, our luxury hotel offers travelers an unbeatable city centre location from which to explore Bangkok. Arrive with ease - we're just steps from the BTS SkyTrain - and check into our modern, thoughtfully-designed guest rooms. Thanks to our luxury bedding, marble bathrooms, and an array of modern conveniences, you'll immediately feel pampered. Spend your days touring the plethora of local attractions, or take time to relax at our on-site spa and health club. Foodies will delight in our impressive assortment of restaurants, which include award-winning buffets at Marriott Café, sushi at Tsu Japanese Restaurant, and fresh pastries at Bangkok Baking Company. Moreover, with over 15,000 square feet of flexible venue and meeting room space, we're a fantastic choice for business and personal events alike. Come discover a unique brand of luxury here at the JW Marriott Hotel Bangkok. ... more   less 
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Also Known As:
Marriott Hotel Bangkok
Marriott Bangkok
Bangkok Marriott

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