I'm currently staying at the lebua, we arrived for check in at 7am, clearly very early and way before the 2pm check in time. I explained we were happy to pay for an upgrade or take a lower room in order to get checked in and sleep. I was told they were at 100% occupancy and therefore a room could not be garunteed until 2pm. They then proceeded to take my number, confirmed he number and told me they would call me as soon as something came available. At 11.15 having pestered them for 3 hours before we spoke to reception and told them we were popping out but to please call us when the room is ready. Having not heard anything from the hotel we returned at 2pm (now being awake for over 24hrs) to be told the room was ready at 11am and that they emailed us, at first when I asked why email and not phoned she said sorry sir when impressed harder she told me the phone wasn't working. The manger came out and said she watche the girl call me and the phone didint work. Strangely when I tested the number it worked so either the manager and staff at lebua are liars or they are incompetent when it comes to dialling numbers. Furthermore according to the manager it takes 2hrs to prepare a room but at 9am, 10am, 10.30am and at 11.15 when I spoke to reception no one knew a room was going to be ready at 11am. EXTREMELY disssapointed, especially since the manager preffered to argue with me than to compensate us in some way. VERY POOR! But the hotel is lovely and very clean, the rooms are excellent and he breakfast buffet is spectacular. Just don't rely on good service from front desk.
- Official Description (provided by the hotel):
- lebua at State Tower is Bangkok's finest 5 star all suite hotel. With an undying passion to innovate and redefine hospitality at luxury city hotels in Thailand, lebua is more than a destination; it is a world-class experience. Enjoy the most opulent experiences at lebua at State Tower, Bangkok. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travel Republic (UK), Asiatravel.com Holdings, Sawasdee, Booking.com, Agoda, Southall Travel, TripOnline SA, Ebookers, Hotels.com, HotelsClick, 5viajes2012 S.L., Evoline ltd and Cancelon so you can book your lebua at State Tower reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Lebua At State Tower Hotel Bangkok
- Lebua At State Hotel
- Lebua At State Bangkok