Over the years, we have stayed numerous times at The Grand Old Lady by the river and the perfect service and ambiance never ceases to amaze and impress us, from the greeting at the door and entering the grand lobby till departure from the airport, where a MO Hotel representative makes sure that you and your luggage are promptly checked in, avoiding the long waiting lines.
SERVICE is always written in capital letters everywhere.
The dedication of the staff is unsurpassed.
For over a decade, The Oriental Hotel has been managed by the almost legendary Mr. Kurt Wachtveitl (Khun Kurt), who was omnipresent and knew almost all the guests by name and who was very much liked and respected by all of the staff and who made it his mission to provide the best service ever. So when he decided to retire some two years ago, his successor, Mr. Jan Goessing, had the daunting and very difficult task to step into his predecessor's footsteps and maintain the high level of service, in the meantime adding his own touch and implementing his own views on management. Apart from a few hick- ups (sometimes slightly visible and noticeable to the guests), this transition in management went very smoothly and the hotel still provides the best service ever.
Upon arrival we were greeted -as always- like royalty and swiftly taken to our room, where the check- in was done.
Our suite was a riverfront Author's Suite, consisting of a large and comfortable sittingroom with a sort of "office corner", a large double bedroom, large bathroom, walk-in closet and two separate lavatories. The room had a nice balcony with stunning views over the river.
Each floor has it's own butler, who promptly arrives at your doorstep after you 've pressed the button next to the bed.
Fresh fruit, replenished daily; beautiful fresh flower-arrangements, a large collection of magazines, cd's and dvd's and every day around 5 pm, small canopies are brought to the room.
Service is impeccable and staff always addresses you by name, be it in the restaurants, the pool or in the bars.
That the liftboy always seems to remember on which floor you are staying and presses the right floorbutton when you enter the elevator is amazing and impressing.
There are two pools, both of them not too big, but very pleasant, with cabanas and sunbeds. Every half our a cold towel and cold water are provided and a very nice touch: Every two hours or so you are treated to a small snack, be it fresh fruit on a stick, small icecream or a small pastry.
There are numerous restaurants, all different from each other and all serving very good food, from the (formal) Lord Jim to the Chinese restaurant to the BBQ dinner on the terrace every night and our particular favourite, the Italian restaurant: Al fresco dining at the riverside, open only during the dry (winter) season.
The Thai restaurant is across the river and even only the short boatride to and from the restaurant is a very nice experience.
Breakfast is served on the terrace both a la carte and buffetstyle. If possible, opt for the Buffet breakfast, which is probably the best we have ever had. Every option is possible: European, American, Chinese, Thai...eggs are cooked to your liking of course.
In the older, original part of the hotel, in The Author's Lounge, High Tea is served in the afternoon and here also the weekly Manager's Cocktailparty takes place: A very nice and well liked event, where you have the opportunity to meet the Management and meet other guests.
At the end of the afternoon, live classical music is played in the Lobby. A fantastic experience!
The famous Spa is also across the river and provides the best treatments ever in a tranquil and serene environment.
I could go on and on about this wonderful hotel, but my best advice is: If you can (and want to) afford it, go there and experience the best service, be spoiled and pampered; you will not regret it!
- Official Description (provided by the hotel):
- Built in 1876 and ideally located on the banks of the Chao Phraya River, Mandarin Oriental, Bangkok, has been an inspiration to a host of world-renowned writers from Joseph Conrad, Somerset Maughamto Wilbur Smith and John Le Carre. Mandarin Oriental, Bangkok boasts an international reputation for splendid service, style and grace and facilities including eight restaurants. The hotel's private teakwood shuttle boats provide daily access to the world famous Thai Cooking School, the hotel's Thai restaurant, the award-winning Oriental Spa and Health Centre located across the River; as well as the nearest skytrain station (SaphanTaksin) and River City Shopping Centre. ... more less
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- Also Known As:
- Mandarin Oriental, Bangkok Hotel Bangkok
- Oriental Bangkok
- Oriental Hotel Bangkok
- Bangkok Mandarin Oriental