Let's get something straight from the start. This is a beautiful property, very well looked after and has first class views of the river. The rooms are impeccable and the old wing is a treat to the senses.
However the "best hotel in the world" sadly not! I really wanted it to be...I love the city and it would be nice to actually have something come up to your expectations. So what let's the Oriental down? The service is average by world standards and actually poor by south east Asian hotel standards. No one calls you by your name, that privilege is meant for the very rich locals or the celebrities. The normal paying customers get a very impersonal welcome to the hotel. The managers went past me a number of times while I waited for someone to sit me down or serve me in the lobby. I guess the fact that I was dressed to explore the city and not in my Sunday best might have caused them to overlook me...more than once! The butlers on the other hand are excellent! It's a little disconcerting how the staff can be more charming than the higher paid managers...
- Official Description (provided by the hotel):
- Built in 1876 and ideally located on the banks of the Chao Phraya River, Mandarin Oriental, Bangkok, has been an inspiration to a host of world-renowned writers from Joseph Conrad, Somerset Maughamto Wilbur Smith and John Le Carre. Mandarin Oriental, Bangkok boasts an international reputation for splendid service, style and grace and facilities including eight restaurants. The hotel's private teakwood shuttle boats provide daily access to the world famous Thai Cooking School, the hotel's Thai restaurant, the award-winning Oriental Spa and Health Centre located across the River; as well as the nearest skytrain station (SaphanTaksin) and River City Shopping Centre. ... more less
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- Also Known As:
- Mandarin Oriental, Bangkok Hotel Bangkok
- Oriental Bangkok
- Oriental Hotel Bangkok
- Bangkok Mandarin Oriental