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Mandarin Oriental, Bangkok
Ranked #2 of 896 Hotels in Bangkok
Certificate of Excellence
Reviewed 24 December 2013

We spend three nights at the Mandarin Oriental hotel and everything was close to perfection to make it an unforgettable stay. It is a splendid compound ideally located right on the Chao Praya River. A beautiful architecture with fantastic terraces right on the bank of the river where the buffet breafast is served and where you can relax over a light dinner at night. The room and bed were extremely comfortable. Service is more than excellent in the sense that there are a lot of little extra things that make a big difference from the butler on each floor that calls you by your name and takes care of every detail to staff that followed up on our request to change our flight reservations until it got done.

  • Stayed: November 2013, travelled as a couple
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Thank 28970Patrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOBangkok, Communications Manager at Mandarin Oriental, Bangkok, responded to this reviewResponded 27 December 2013

Dear 28970Patrick

We are delighted to read your fabulous review on TripAdvisor. Thank you for recommending the hotel’s legendary service, and we all look forward to welcoming you back to “La Grande Dame” soon.

Sincerely yours
Michael Nurbatlian
Communications Manager

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1,708 - 1,714 of 4,510 reviews

Reviewed 24 December 2013

Mandarin Oriental once was the best hotel on the globe. Maye be not anymore (Dubay or so?) but is still more then fantastic to stay here. We stayed a week in the Mandarin Room, a spacious room, view on the river and the city, and everything was100% OK.
As a guest you are important and everyone of the staff is at your service. After one day almost every staff member knows your name or roomnumber. There is one person which is the contact for your roomservice or questions. Bed, shower, seats, desks, all very good. The airport service was bizar, they waited at the luggage band, and you said this is my luggage and they took it for you, then on a little car to the exit and in the limousine. Waw.
More ten great breakfast at the riverside, also perfect lunches and buffet-dinners. Great, great, great.
Of course it has its price, but all worth it. Just one remark, Strange that this hotel has very poor Wifi, and you have to pay for it. That's stupid with such pprices for the room. On request they tried to omprove it, but it didn' work.

Room Tip: I think any room will suit.
See more room tips
  • Stayed: December 2013, travelled as a couple
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1  Thank harry_puts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOBangkok, Communications Manager at Mandarin Oriental, Bangkok, responded to this reviewResponded 27 December 2013

Dear Harry P

Thank you for your wonderful review of Mandarin Oriental, Bangkok. I am delighted to hear that you had had a great experience at ‘La Grande Dame’. I regret to learn about your the Wi-Fi incident. I have shared your comments with our team for further review.

Once again thank you for taking the time to provide us with your feedback and we look forward to welcoming you back to Mandarin Oriental, Bangkok.

Warmest personal regards
Michael Nurbatlian
Communications Manager

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Reviewed 22 December 2013

For this fourth visit at this amazing legendary palace, with our family joining, we decided to stay 14 nights. It was the longest stay in the same hotel we ever had. Believe me, it was too short!
Words are not sufficient to describe the magic of the Oriental. From the moment you arrive and hear “welcome back home”, after a very comfortable limousine ride, to the moment you very sadly have to live, you just experienced perfection and exquisite refinement. Nowhere else in the world you feel such sincere care and attention to guest´s full satisfaction. No other palace kept so well its soul and identity as does the Oriental years after years. Service is topmost and personalized (our butler was fantastic, always available to make our stay the most enjoyable), the rooms (a State Room and a Superior) are beautifully decorated (these sensational flower bouquets…) and perfectly equipped, the little treats you receive always and everywhere (in the room, at the swimming pool, at the restaurants) are delightful, the jazzy ambiance at the Bamboo bar is unique, the food served at all restaurants is perfectly prepared and incredibly tasty (extravagant buffet for lunch at Lord Jim, wonderful new Italian restaurant Ciao by the river, etc…), the boat rides to the sky train are always romantic, as well as the quartet playing at night in the lobby (with its amazing central bouquet, substituted by the most impressive Christmas tree, all in white and blue flowers, a few days before we lived), the Director´s cocktail in the Author´s Lounge is an example of refinement and demonstration of how much all the staff are committed in offering the best for their guests, etc…; we would like to address in particular our very special thanks and congratulation to Ms. Mayuree, Guest Relations Director, who contributed by her grace and extreme kindness to make our stay as memorable and fabulous as possible.
We´ll definitely be back home, at La Grande Dame, as we already miss her…

  • Stayed: December 2013, travelled with family
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1  Thank franceses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOBangkok, Communications Manager at Mandarin Oriental, Bangkok, responded to this reviewResponded 27 December 2013

Dear franceses

What an honor to be called your “the best hotel in the world.” We are so glad to hear how much you and your family enjoyed the luxuries and legendary service at Mandarin Oriental, Bangkok. We look forward to welcoming you back ‘home’ soon! Thank you for your heartfelt recommendation.

Sincerely yours
Michael Nurbatlian
Communications Manager

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Reviewed 21 December 2013 via mobile

This Hotel is just excellent. The breakfast time could be a bit longer (we are on vacation:-)))) but the rest is just like you expect from a good hotel.
We had Dinner on the other side if the river and it was delicious.
The building from the outside looks oldish but the service, the rooms and beds are excellent.

Stayed: December 2013, travelled as a couple
Thank TecksFeedback
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOBangkok, Communications Manager at Mandarin Oriental, Bangkok, responded to this reviewResponded 27 December 2013

Dear TecksFeedback

Thank you for sharing your experiences regarding your stay at Mandarin Oriental, Bangkok. We are delighted that you had a fabulous experience and we look forward to your next visit.

Best regards
Michael Nurbatlian
Communications Manager

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Reviewed 20 December 2013

Service was excellent, as our butler, the life attendant all knew our names. They certainly looked into every single detail, as my family and myself felt pampered like kings.

The lobby in the hotel in gorgeous, and I had lots of Kodak moments with the lovely architecture seen around the Hotel. Only have good things to say about the Mandarin, and they have a 3 Star Michelin Restaurant to add to their amenities.

We took the family room during our stay, and the kids loved it. Although there were protests in the city, the hotel is further from the main tourist belt, and there was not a single hint of any disturbance in the city. This is the best place to relax and get away from it all! :)

  • Stayed: December 2013, travelled with family
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1  Thank EdUnloaded
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOBangkok, Communications Manager at Mandarin Oriental, Bangkok, responded to this reviewResponded 27 December 2013

Dear EdUnloaded

It was a pleasure to welcome you and your family to Mandarin Oriental, Bangkok and thank you very much for this outstanding review. We are delighted to hear you had an excellent stay and that you especially enjoyed the Oriental service, personal touches and culinary delights. We look forward to welcoming you back for another fabulous stay! Thank you again for your lovely comments!

Warm regards
Michael Nurbatlian
Communications Manager

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Reviewed 20 December 2013

I spent three nights at the hotel and totally enjoyed the stay……except for the air con in the ballroom.
The experience was excellent, upgraded to a suite on arrival which always adds an extra zing!
The room was excellent with every facility you could need. The staff were attentive but not in your face - a real bonus. And free wifi. It was luxury.
The hotel is in a great location with great views of the river.
The only issue was in the ballroom. I was running a two day meeting at the hotel and on day one we were in a section of the ballroom. No problem with the room, set up and staff.
It was the air con. During the course of the day we must have raised the issue several times. Staff kept saying the temperature would be changed but we continued to be frozen and deafen by the noise of the fans - a slight exaggeration I admit on being deafened but it was noisy.
During the course of the day several staff arrived, pointed different devices at the ceiling but to no avail. Ayah……..
Day two we were in a room in the business centre where I could control the air con…much more satisfactory.
So overall a great stay…….but I could have hibernated in the ballroom.

  • Stayed: November 2013, travelled on business
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1  Thank ADJSoulman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOBangkok, Communications Manager at Mandarin Oriental, Bangkok, responded to this reviewResponded 27 December 2013

Dear Tony J

Thank you for taking the time to share such detailed feedback following your recent stay. I am delighted to read how much you appreciated your time at ‘La Grande Dame’. However, I regret to hear about the fan incident and I have shared with our team for further review. We look forward to welcoming you back to Mandarin Oriental, Bangkok in the near future.

Kind regards
Michael Nurbatlian
Communications Manager

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Reviewed 19 December 2013 via mobile

The Oriental has always been one of the best hotels. Perfect service and great location. However, this time I have noticed that the housekeeping has not been as good as in the past years... But otherwise the service, atmosphere and food has remained the same. The spa which I found out this time was the first in Bangkok, is still one of the best I have ever seen.

Stayed: December 2013, travelled solo
1  Thank IstanbulSenator1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOBangkok, Communications Manager at Mandarin Oriental, Bangkok, responded to this reviewResponded 27 December 2013

Dear IstanbulSenator1

Thank you for your great review regarding your recent stay at Mandarin Oriental, Bangkok. I am pleased to read that you had a fabulous time during your return stay with us; thank you for sharing your feedback regarding housekeeping as well. Please do let us know when your plans bring you back to Bangkok. I would be delighted to assist with the details of your stay to ensure another magnificent experience at “La Grande Dame”.

Warmest personal regards,
Michael Nurbatlian
Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Bangkok

Address: 48 Oriental Avenue, Bangkok 10500, Thailand
Phone Number:
Region: Thailand > Bangkok > Silom , Bang Rak
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 Family Hotel in Bangkok
#1 Business Hotel in Bangkok
#1 Romantic Hotel in Bangkok
#2 Luxury Hotel in Bangkok
#2 Spa Hotel in Bangkok
Price Range: £291 - £653 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Bangkok 5*
Number of rooms: 393
Official Description (provided by the hotel):
Built in 1876 and ideally located on the banks of the Chao Phraya River, Mandarin Oriental, Bangkok, has been an inspiration to a host of world-renowned writers from Joseph Conrad, Somerset Maughamto Wilbur Smith and John Le Carre. Mandarin Oriental, Bangkok boasts an international reputation for splendid service, style and grace and facilities including eight restaurants. The hotel's private teakwood shuttle boats provide daily access to the world famous Thai Cooking School, the hotel's Thai restaurant, the award-winning Oriental Spa and Health Centre located across the River; as well as the nearest skytrain station (SaphanTaksin) and River City Shopping Centre. ... more   less 
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Also Known As:
Mandarin Oriental, Bangkok Hotel Bangkok
Oriental Bangkok
Oriental Hotel Bangkok
Bangkok Mandarin Oriental

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