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“Comfortable rooms but uninspiring ”

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Chatrium Residence Sathon Bangkok
Ranked #95 of 887 Hotels in Bangkok
Certificate of Excellence
Reviewed 11 November 2013 via mobile

We only stayed here for two nights as we couldn't afford the hotel we had previously been in and wanted to extend our stay in Bangkok- it was a very last minute decision to stay!

It is very resort-like, great for kids and apartment style rooms. Upon arrival the reception staff were lovely and very helpful however once we had settled and decided to go for a drink by the pool, we found the staff surly and quite rude. It is not near an MRT but is near a Bus stop and if you go for a walk around the local area you can find some great Thai cafés and bars to eat at.

The draw with this hotel is that all of the taxis drivers know the Chatrium Riverside (where we were taken accidentally- as we're another couple we bumped in to) and it's difficult to explain where the Sathorn Chatrium is, so make sure you ask reception to write the address down so you can show the driver and as with any cab journey in Bangkok make sure it's on the meter!

Stayed: November 2013, travelled as a couple
Thank laurenalc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChatriumManager, Manager at Chatrium Residence Sathon Bangkok, responded to this reviewResponded 12 November 2013

Dear ‘laurenalc’,

Thank you very much for having taken the time to write and post your review here on tripadvisor.com

I was pleased to read of your satisfaction with our facilities, our rooms and our reception staff’s helpfulness.

Your comment in regards to the pool staff was very disturbing and I will definitely address this to our food & beverage service team to avoid similar comments from our guests into the future. My apologies for any annoyance and disappointment this must have caused to you.

Thank you again for your review and for having stayed with us.

We wish to welcome you back in the near future.

Sincerely yours,

Thomas Grosjean
Resident Manager

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Reviewed 9 November 2013

Three bed apartment. Facilities and service desk was typically Thai friendly and efficient. The apartment was modern, luxurious, well appointed with cooking facilities and had the most comfortable beds yet. We loved it. The gymnasium and sauna/ spa complex terrific!

  • Stayed: November 2013, travelled with family
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1  Thank Anthony J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChatriumManager, Manager at Chatrium Residence Sathon Bangkok, responded to this reviewResponded 12 November 2013

Dear ‘Anthony J’,

Greetings from Chatrium Residence Sathon Bangkok! Just a short note to say thank you very much for having taken the time to review us here on tripadvisor.com.

I was more than happy to read of your encouraging feedback and will be happy to share this with my team, whom you referred to as being ‘friendly and efficient’.

Glad to hear that you found our beds to be the most comfortable ones and trust that you and your family had great nights’ sleep.

Thank you for having chosen to make Chatrium Residence Sathon Bangkok your home away from home while travelling with your family.

Look forward welcoming you back in the not too distant future.

Sincerely yours,

Thomas Grosjean
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2013

I stayed at Chatrium for 6 days with my family in a 2 bedroom apartment for our holiday.

First the Good-
* The staff are really nice, friendly and helpful. Everyone from the doormen, guards, porters, reception, dining area staff, housekeeping to the technicians, they are always ready with a smile and willing to assist. Special commendations to Ms Suphanna at reception who was always helpful and patient with directions to various attractions and the doormen and guards who were always friendly, attentive and neat in their uniforms despite the blinding heat
*Check-in and check-out was fast and efficient
*The room is big and spacious and the kitchen is well equipped with utensils, cutlery, microwave etc. Housekeeping staff are very good and packed up all our shopping bags and really cleaned up after us.
*Breakfast is good, a large selection which changed alternative days and the dining area is spacious with nice natural light. The dining staff are attentive and very friendly

The Not so Good
* There was a total power blackout in our room 2 times consecutively despite the technician coming to check and repair the first time. The cause was discovered to be the water heater. After fixing it, we finally were able to take a shower.The water temperature started to fluctuate from scalding hot (with smoke) to ice cold. After informing customer service, we requested for the technician to check the following day as it was already late. The situation didnt improve the next day and customer service didnt follow-up.
* While the furnishings were nice, after sitting on the couch and resting on the cushions, we started to itch at the thighs and calves and some rashes formed. I am not sure it had to do with the hygiene or the type of fibre but it would be good if some intensive cleaning could be done.
* Location of the hotel is not ideal especially with the traffic jam situation. The BTS station - Chong Non Si is not nearby. You need to take a taxi there and while there is hotel shuttle, it is once hourly and after 11am, it goes to a shopping mall instead. The shuttle ends by around 6pm. Taking taxis back to the hotel is not easy as many of the drivers did not want or were not sure of the location.

  • Stayed: November 2013, travelled with family
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2  Thank Lissa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChatriumManager, Manager at Chatrium Residence Sathon Bangkok, responded to this reviewResponded 8 November 2013

Dear ‘Lissa P’,

Greetings from Chatrium Residence Sathon Bangkok! Thank you very much for having taken the time to write and post this comprehensive review of your stay with us.

Firstly, it will give me great pleasure to pass on your commendation to our staff members in regards to their friendliness and helpfulness, and especially to Khun Suphanna at the front desk.

Glad to read that you enjoyed our spacious rooms and I was very happy to read of your positive feedback in regards to the room attendant’s job performance.

Of course I will also look into your comments on the ‘not so good’ aspects. It seems that we failed on the follow up part of maintenance issues of guest rooms. I will certainly look into ways to improve on this very important communication aspects between our team and our guests. Thank you for bringing this to our attention and please accept my apologies for any disturbance and inconvenience this has caused to you.

As for your comment in regards to cushions and upholstery, we do perform periodic deep-cleaning of each room that includes dry-cleaning of upholstery such as the sofa. Nevertheless, I will attempt to locate your booking with room number so that we can verify whether there is any issue in that particular room.

Again, thank you for your review and for having chosen to stay with us. We truly hope to welcome you back in the near future.

Sincerely yours,

Thomas Grosjean
Resident Manager

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Reviewed 6 November 2013

I stayed 8 nights in Bangkok, the hotel is very clean, well decorated and flourish. The area with garden and swimming pool is fantastic, the restaurant is quite good. The staff were extremely friendly and polite . I stayed in a suite , high level with beautiful view on the city, quiet and the beds were quite comfortable .All facilities inside the hotel included a wonderful spa …. At 5mn walking there are the BTR, easy and fast to go to the BTS station ….

Room Tip: higher floors and not on the street
See more room tips
  • Stayed: October 2013, travelled with friends
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2  Thank Veronique L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChatriumManager, Manager at Chatrium Residence Sathon Bangkok, responded to this reviewResponded 6 November 2013

Dear ‘Veronique L’,

Thank you very much for staying with us and for your review posted here on tripadvisor.com.

It is always rewarding for all the Chatrium Residence Sathon Bangkok Team receiving such positive feedback back from our guests. Your positive words about the friendliness and politeness of our staff members were particularly encouraging and will give me pleasure to pass on to them.

I was glad to read that you took advantage of the BRT bus system that is connected to the BTS Skytrain system. While it is indeed possible to walk there, we also provide a complimentary shuttle van service to this BRT bus station.

Once again, thank you for taking the time to review us and we hope to welcome you back in the near future.

Sincerely yours,

Thomas Grosjean
Resident Manager

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Reviewed 2 November 2013

I was stay here on last month, the hotel is very clean, located in the centre of town and near from the food centre. The hotel facility is quite complete, with pool and fitness centre inside. There also has one mini market and playground for children.

  • Stayed: October 2013, travelled with friends
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1  Thank Lia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChatriumManager, Manager at Chatrium Residence Sathon Bangkok, responded to this reviewResponded 3 November 2013

Dear ‘Lia C’,

Thank you very much for having taken the time to write and post a review here on tripadvisor.com

I was glad to read of your satisfaction with your stay and that you enjoyed our facilities including our free-form swimming pool, the fitness center and the mini-mart.

We truly appreciate that you have chosen to stay with us and hope to welcome you back in the near future.

Sincerely yours,

Thomas Grosjean
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2013

I stayed one night at Chatrium residence. The room was large and clean, but I was not happy as it was not ready for check in when I arrived at 4pm and I had to wait 20 minutes.
Otherwise the staff was helpful, and the room arge and very quiet. The hotel is not very close to transport so you'll need to take taxi to move into the city

  • Stayed: October 2013, travelled solo
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1  Thank dinacecca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChatriumManager, Manager at Chatrium Residence Sathon Bangkok, responded to this reviewResponded 30 October 2013

Dear ‘dinacecca’,

Just a short note to say thank you for taking the time to write a review here on tripadvisor.com. We appreciate that you have chosen to stay with us on your 1-night stay in Bangkok.

I was pleased to read of your satisfaction and positive words in regards to the room and our team members and will be pleased to convey this to them.

As for the delay with the check-in I am extremely sorry for the inconvenience and disappointment caused upon arrival to our property. Rest assured that I will look into this matter with our housekeeping and front office department to find suitable solutions for similar cases in the future. First impressions, as you must well know, are most important and therefore need our urgent attention.

Thank you for having chosen to stay with us.

We truly hope to welcome you back in the near future.

Sincerely yours,

Thomas Grosjean
Resident Manager

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Reviewed 29 October 2013

I had a great 7 days in Bangkok and this hotel contributed to my wonderful experience. My friends and I stayed in a suite which came with a kitchen, spacious rooms with comfortable beds and a nice living room. The staff were extremely friendly and polite and even gave us recommendations to some eating places and great shopping venues.

Even though the jam in Bangkok can get really bad during peak hours, the hotel's location was great in the sense that it was relatively near the shopping areas such as Terminal 21 and Siam paragon; no more than 10 minutes via Taxi if there is no jam.

The only issue I encountered in the hotel was that the water from the taps and shower were not very strong and its temperature fluctuated frequently from hot to cold back and forth.

Other than that, its a great hotel and I would definitely consider staying in this hotel again the next time I return to Bangkok.

  • Stayed: August 2013, travelled with friends
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Thank ZachTan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChatriumManager, Manager at Chatrium Residence Sathon Bangkok, responded to this reviewResponded 30 October 2013

Dear ‘ZachTan’,

Greetings from Chatrium Residence Sathon Bangkok! Thank you very much for posting your review here on tripadvisor.com.

Glad to hear that both you and your friends had a great 7-day stay in Bangkok and that you enjoyed your stay at our property. I was particularly pleased to read of your praise in regards to our team members whom you referred to as ‘extremely friendly and polite’. I will definitely share this great feedback to them.

Your point in regards to the water pressure and unstable water temperature has been duly noted and will be addressed with our engineering department for a quick rectification.

Thank you, once again, for your review and for having chosen to stay with us.

Look forward hopefully welcoming you and your party back again soon.

Sincerely yours,

Thomas Grosjean
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chatrium Residence Sathon Bangkok

Address: 291, Soi Naradhiwas Rajanagarindra 24, New Sathorn Road | Chong Nonsi, Yan Nawa, Bangkok 10120, Thailand
Region: Thailand > Bangkok
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#43 Family Hotel in Bangkok
#55 Spa Hotel in Bangkok
#73 Business Hotel in Bangkok
#86 Luxury Hotel in Bangkok
#125 Romantic Hotel in Bangkok
Price Range: £35 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Chatrium Residence Sathon Bangkok 4*
Number of rooms: 560
Official Description (provided by the hotel):
Contemporary City OasisChatrium Residence Sathon Bangkok offers a sanctuary away from the bustle of Bangkok whilst still minutes from the central business district and trendy shopping neighbourhoods. For short or long stays, our comfort crafted studios and suites provide all the amenities of a hotel. You’ll find everything you need from three restaurants and bars, a minimart, self-serve launderette and a resort-style lagoon swimming pool. Green Leaf Spa offers sensorial escapes, whilst a driving range and snooker table allow relaxing recreation. Hold meetings in our naturally sunlit The Seasons Meetings & Events space, or let us organise an event by the pool with exciting entertainment! Chatrium is born from a passion to deliver uncompromising, warm service and an authentic destination experience. It is something we spread across all of our properties to ensure a remarkable experience that’s genuine, personal and reliable, wherever you decide to stay with us. ... more   less 
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Also Known As:
Chatrium Residence Sathon Bangkok Hotel Bangkok

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