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Royal Orchid Sheraton Hotel & Towers
Ranked #71 of 851 Hotels in Bangkok
Certificate of Excellence
Kuala Lumpur, Malaysia
Level Contributor
32 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Nice hotel but.....”
4 of 5 bubbles Reviewed 22 June 2012

Sort of forced to stay in this hotel because Royal Meridien (sister hotel under SPG) claimed "system error", so there was over-booking and they decided to "sell" my room. Anyway, since I was staying for 1 night only and Royal Meridien had arranged a limo for my transfer tomorrow, i did not make a big fuss out of it. This hotel gave me a room at tower block with lounge access. As I checked-in quite late,never really have time to check out facilities. Overall, hotel is nicely appointed. Room size is decent, bed is comfy and internet speed is OK. The hotel is located on Chao Phraya River bank, good view but is a bit out of the way. If you want to do some shopping/sight-seeing, there isn't much within walking distance. You probably have to catch the hotel shuttle / river cruise. There is a shopping complex next door but most of the shops were closed around 8pm (not sure why) and the choices are limited. There are a few selection of restaurants around the hotel. For breakfast, standard continental with decent selection. Check-in & check-out is smooth and staff is courteous.

Room Tip: Choose room with river view and higher floor.
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SSK77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Royal Orchid Sheraton Hotel & Towers, responded to this review, 3 July 2012
Dear SSK77,

Thank you for your review and stay at our hotel on this trip. We are glad you liked the views, and found the check in and out process smooth as well that our associates were courteous. As you have correctly noted, there are no shopping malls within walking distance of the hotel but are a taxi ride away. We appreciate your detailed review, four star rating and stay.

Regards,

Vikram
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Antipodes
Level Contributor
119 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 531 helpful votes
3 of 5 bubbles Reviewed 19 June 2012

Good location on the river, this is an older hotel which is still in good shape, and very busy.

As a leisure traveller though, this is likely to be my last stay here because it really IS just an impersonal business hotel, in a stunningly beautiful riverside location.

Barely a smile from any staff at any stage of my three night stay, although thoroughly professional, they all looked stressed and robotic, not at all relaxed.

The room I booked was to be a Deluxe Premium Riverview, and I guess that is what I got in room 2501? The views from here are wonderful, and always changing. So relaxing to be able to look out over the river and to the west beyond. The room itself, although not large, was comfortable and adequate in most respects.

The bathroom was quite spacious, with tub and separate shower. The toilet pedestal though is thoughtlessly positioned, right against the wall, with two toilet roll dispensers fixed exactly where your leg/knee might normally rest. So if you're any larger than a child, you virtually have to sit on a 45 deg angle to use it.

Towels are surprisingly small, perhaps also adequate for children, but that's about all. Complimentary amenities were about what you would expect, and in my room the rain shower didn't work, which didn't worry me, I just used the other shower head.

The standard free water issue in Thai hotels is 2 bottles per day, here you get 6 x 350ml bottles, which is useful if you intend to use the kettle, or coffee percolator positioned in the room. No bottle opener provided with the mini bar meant a call to room service if I wanted to enjoy the Bacardi breezers I'd bought from the 7-11 nearby.

The room had a DVD player, but if you've bought your dvd's locally, there is no dedicated remote control, so no way of using the menu function to change the language from Thai to English, this despite what the "how to use it" guide said. The LCD TV is fixed in place so it's really only viewable if you are laying in bed.

Finally the room lighting was a pain. To turn off the main lights, you had to switch off the master. BUT if you switched off the master, you couldn't illuminate the bedside reading lamps (only the lamp on the writing desk would work with the main lights switched off). It just seems like not enough thought has gone into the design and functionality of the room.

As for the bed... if there is one thing Sheraton normally do well, it's bedding. This was a very comfortable sleep and I'd give it 8/10.

Breakfast was substantial and tasty, with enough options to tempt all comers. It was very popular with guests too, so a pretty hectic breakfast sitting, with staff coping professionally, but it's not a place you would relax and linger over your morning newspaper.

The in room wifi rates were expensive, 214฿ per hour, 470฿ per day, 1284฿ for 3 days, or a mind boggling 2568฿ for a week. Yes ONE hour of free wifi was available in the lobby @ the link, big deal. Funny that the international chains seem to be the only hotels that still try to gouge their guests for wifi fees, while many many good hotels in Thailand offer their wifi to guests on a complimentary basis.

The Sheraton's very own free river shuttle (the most luxurious of all the hotel shuttle boats on the Chao Phraya) is a real feature for the hotel. Expect to be offered a cold drink of water and even a freezing cold towel for the short comfortable trip to/from Central Pier. The shuttle runs every half hour starting at 10am from the private pier which can be accessed from the lobby, it runs throughout the day until the last trip at 10pm.

When coming back from Central Pier, go to the landing on the furthermost left hand side. From here the shuttle also departs every 30 minutes from 10.10am, with the last run home to the hotel at 10.10pm. Of course from Central pier you can access the entire city by either using either the Chao Phraya River boats (orange flag - Cost 15฿, just get on board and pay the lady when she comes around shaking her money tin - this takes you all the way to Nonthaburi), as well as the BTS Skytrain from Saphan Taksin BTS station upstairs (which interchanges with the MRT Subway, and the ARL Airport Link).

If you're interested in a few hours around the markets at River City, there is a free shuttle boat from this pier (every 30 minutes or so in the afternoon/evenings).

If you're coming home late, go down to street level from Saphan Taksin BTS, and hail a moving taxi. Lean in and tell the driver "Sheh-lah-ton", if he nods his head, hop in and the metered fare is unlikely to go above 40฿ for the very short trip. After midnight when the BTS stops, you'll have to use the same method with taxis from where ever you are. If the driver wants to negotiate a flat rate, wave him on and hail the next taxi.

Upon checkout I was moving on to a different hotel in Bangkok, but none of the 5 or 6, good-for-nothing taxi drivers loitering around the hotel entrance wanted to know. So just tell the doorman where you are going and have him wave down a passing taxi for you. Insist on the meter if they don't have it going (starting at 35฿) already. The doorman will write down the registration number of he taxi on a card and give it to you. It's for you, not the driver, hold it until you arrive at your destination safely, you can use it to to track him down if you leave something in the cab.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Fourb2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Royal Orchid Sheraton Hotel & Towers, responded to this review, 3 July 2012
Dear Fourb2,

Thank you for your stay and detailed review including transportation options and tips which other readers will find useful. We would also like to thank you for your positive comments and valuable feedback and I would welcome the opportunity to speak to you in more detail about your experiences during your stay to improve our overall services. I can be reached at assistant.rosh@sheraton.com .

Regards,

Vikram
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
96 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 18 June 2012

Stayed at this hotel for three nights in June 2012. The hotel is really lovely, great reception, nice restaurants and amazing buffet breakfast.
Recommend both the Thai and the Italian restaurants in the hotel if you don't fancy venturing out.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DexUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 18 June 2012

I stayed at the Sheraton for about three weeks while on business in Bangkok at the recommendation of a colleague and SPG Platinum member. The hotel was excellent, but the service was outstanding. We were greeted by the conciege who escorted us to our floor. Three days later I happened to meet him in the lift going back to my room. He remembered my name. He knew my floor number and when I look confused he told me my room number. He then told me the names of the two other people I was working with and after asking him he also knew their room number. This is more than the usual hotel service and makes your stay at a hotel feel special.

The hotel arranged for cars to take us to the client site and when we ventured out in the evening they wrote down the number of the taxi we got into for security, wrote down in Thai the place we were going to and gave us details to give to the return taxi driver how to get back to the hotel.

The hotel has a great aspect overlooking the river and it's amusing to watch the little boats tearing up and down the waterway and the large barges being pulled by the smallest boat possible. The poolside bar was calm and relaxed and had two great pools. The gym is excellent (for a hotel gym) and never too busy.

Food was outstanding - if you like buffet dining then bring your appetite because the selection is vast and all very tasty. They also have restaurant dining options and the seated Thai restaurant on the first floor also does a floor show in the evenings which I'd recommend. The bar on the ground floor is expensive for drinks when the shopping centre next door has a roof-top bar with an amazing view with a beer costing 90Baht.

The rooms were business-like and functional and what you expect of the Sheraton brand and spacious enough. Internet was responsive and the curtains completely blacked out the room. The bed was supremely comfortable and I slept well and typically I struggle being in a strange bed far from home.

I would recommend this hotel for business travellers or those that like to get out of the hustle and bustle of Bangkok.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank muddyrider_mark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 16 June 2012

Stayed at Royal Orchid Sheraton for 3 nights on our 4th visit to Bangkok. 4 different hotels and we will likely return to this one. Great views over the river and easy to get to any part of Bangkok. River taxis available right outside the hotel, free shuttle to Saphan Taksin to catch Skytrain or cheap and plentiful taxis.
Check-in took minutes, as did check-out and luggage delivered within 3 minutes Rooms are nice although we didn't spend much time in it, bed was one of best hotel beds I've slept in with comfortable pillows, although I know this is a personal taste. Didn't eat at hotel, preferring to use more 'local' type eateries or MBK food-court.

Stayed June 2012, travelled as a couple
Helpful?
Thank AberdeenWayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shoeburyness
Level Contributor
41 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 16 June 2012

Our first time in Thailand, or indeed the Far East at all, and we were so pleased to arrive at what is a true five star hotel. Fantastic location; two nice pools; lovely, relaxing bar and an oasis of calm. All the little details just as they should be.

The view from the room was just amazing, there is constant activity to watch on the river. Being on the river means that is relatively easy to get around. Not only does the hotel shuttle boat go to the Skytrain station, but the orange flag scheduled boats stop right next to the hotel every few minutes going upriver to he royal palace and beyond.

There is a small shopping centre next to the hotel with some nice bars along a very pleasant waterfront. Sitting there at about 7 in the evening, Singa or cocktails in hand, watching the many large dinner cruise boats set off up the river was heaven.

We ate twice in the hotel - once in the excellent Thai restaurant, complete with dancers - and once in the ground floor restaurant, where they have an amazing buffet, that they hardly advertise. For something cheaper there is a nice place called Gallery Cafe in Soi 30 - the side street to the right as you go out of the hotel. We ate there for about twenty quid for both.

We did a day trip out to the bridge over the river kwai, which was well worth it.

The only issue we had in Bangkok was the con merchants on the street trying to find excuses to get you into tuk tuks bound for gem shops. We encountered one dressed up as a policeman, one as a palace official and one pretending to be from the hotel next door - its quite funny once you get used to it.

Truth is that four nights was not long enough and we can't wait to go back.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coventry, United Kingdom
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 15 June 2012

I stayed here for 3 nights and after arriving at 3:30pm, was told my room was not available, it took until 5pm to be allocated a room, and then took half an hour for our luggage to arrive (which we had to call for).

Location was superb, on the river with stunning views. Taxi's really cheap. We did a river cruise, which I would fully recommend.

Bangkok was amazing, and I could have easily spent a week there to see everything I wanted.

Rooms are a little tired and dated, but OK. Drinks expensive, £7.20 for a coke and an orange. Breakfast choice excellent. Bed quite uncomfortable.

Shopping - shoppers paradise, we visited BCM, China town, walking street and night market. All fantastic, and ended up with 20kg extra luggage.

Room Tip: river view a must
See more room tips
  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lady_well_travelled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Orchid Sheraton Hotel & Towers

Property: Royal Orchid Sheraton Hotel & Towers
Address: 2 Charoen Krung Road Soi 30 | Siphya, Bangrak, Bangkok 10500, Thailand
Region: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#39 Romantic Hotel in Bangkok
#44 Family Hotel in Bangkok
#45 Spa Hotel in Bangkok
#53 Business Hotel in Bangkok
#63 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:5 star — Royal Orchid Sheraton Hotel & Towers 5*
Number of rooms: 726
Official Description (provided by the hotel):
Located on the legendary Chao Phraya River with exquisite views, we offer a pleasant combination of warm Thai hospitality and world-class service in a modern setting just minutes from Bangkok's business districts, entertainment, and attractions.Enjoy the refined style and modern comforts of a relaxing riverside hotel. Take time out at our two pools or book a spa treatment, discover exciting cuisine in our six restaurants and bars, or experience memorable events in 22 unrivaled function rooms.All 726 of our spacious guest rooms and suites boast spectacular panoramic river views. Revel in the warm, calming, and contemporary ambiance of these well-appointed accommodations, featuring subtle Thai style and the Sheraton Sweet Sleeper™ Bed. ... more   less 
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Also Known As:
Royal Orchid Sheraton Hotel And Towers
Sheraton Royal Orchid
Sheraton Bangkok
Royal Orchid Sheraton Bangkok
Bangkok Sheraton

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