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“Royal Orchid Sheraton”

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Royal Orchid Sheraton Hotel & Towers
Ranked #69 of 885 Hotels in Bangkok
Certificate of Excellence
Reviewed 12 August 2012

My wife and I have stayed in Bangkok many times,but this was the first time we have stayed in a riverside hotel and i must say it was our best decision yet,the secluded garden pool & jaccuzzi also has pool bar with snacks,great for family's.
They also have a terrace pool, which i would say is more for adult swimming,and looks over the river
Both pool areas are 1st class.
The hotel overall is excellent in all ways,ie dining, views from the bedroom over the river fantastic,and it also has a private free courtesy boat running every 30mins, which takes you to the sky train so easy to get around Bangkok,the hotel is also connected to a shopping mall and boat piers to allow you get around the river system I suggest the tourist boat the one with the orange flag,which only cost 14 thai baht one way ( £0.30p ) it travels to pier no30 as far as the boat goes well worth the trip.

We will certainly return to this Hotel again in the near future.

  • Stayed: September 2011, travelled as a couple
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6  Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thiraphong, Public Relations Manager at Royal Orchid Sheraton Hotel & Towers, responded to this reviewResponded 24 August 2012

Dear John H,

Thank you for staying with us and your review of the hotel.

We are glad you liked the views, location and the experience at the pool to be great.

We look forward to welcoming you back to the hotel in the near future.

Regards,

Thiraphong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,248 - 2,254 of 4,604 reviews

Reviewed 8 August 2012

Pros:
Next to Chao Phraya river
Rooms faces the river (some with better views)
Nice facilities e.g. gym
Good value if rooms are on offer
Cons:
Not easy to get to other places, although hotel provide boat transport to BTS station
In house restaurant is rather pricey
Big hotel, so pool gets very crowded
Big hotel, breakfast crowd and service can be a nightmare!
Room a little dated.

Room Tip: Ask for a room with a running river view, not those facing Hilton on the opposite side. Get a good r...
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  • Stayed: July 2012, travelled with friends
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Thank LittleGulliver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thiraphong, Public Relations Manager at Royal Orchid Sheraton Hotel & Towers, responded to this reviewResponded 9 August 2012

Dear LittleGulliver

Thank you for staying with us and your review of the hotel. We are glad you enjoyed the location, Chao Phraya river view and hotel facilities. We apologize for any inconvenience experienced at the pool or during breakfast. We hope to reassure you of our commitment to provide better service and to ensure a more memorable stay.

Regards,

Thiraphong

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Reviewed 4 August 2012

We stayed here in a double room with our two kids 2 & 4 years. Although staff suggested a bigger room it was not needed there was enough space . Breakfast was sensational with plenty of choice and staff were extra friendly and got special plates and cups for the kids . Location wise we found it easy to get everywhere by tuk tuk or boat I would recommended here to anyone. Also if you want you can pay for all included kids meals for about 400BHT for 5-12 yrs we didn't but if you were eating in it seemed like a good deal.

  • Stayed: July 2012
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Thank itchyfeet4051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thiraphong, Public Relations Manager at Royal Orchid Sheraton Hotel & Towers, responded to this reviewResponded 10 August 2012

Dear itchyfeet4051,

Thank you for staying with us and your positive review of the hotel.

We are glad that you had a pleasant stay and found our associates to be friendly and the breakfast experience to be great.

We look forward to welcoming you back to the hotel in the near future.

Regards,

Thiraphong

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Reviewed 3 August 2012

Selected this hotel for its river location. I guess almost all rooms in the original building have river view, which we found attractive. There is a lot going on on the river. There are several options to explore the city from this hotel. You can take a hotel shuttle which connects the oriental, peninsula, and the river city shopping mall next to the hotel, which is easy go reach by the 1 st floor bridge. The hotel also has its own boat bringing you to the skytrain station, every 30 minutes. Otherwise, a taxi is a must anyway in bangkok, as walking in the heat is not very comfortable. The rooms are refurbished and quite ok for sheraton standards. Breakfast is ok also, but not as good as some reviews suggest, at least not to asian standards. Its certainly not the most luxurious hotel in the city, but not as expensive either. The thai restaurant is nice for a family meal. Of course it has hotel prices.

Stayed: July 2012, travelled with family
1  Thank panda58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thiraphong, Public Relations Manager at Royal Orchid Sheraton Hotel & Towers, responded to this reviewResponded 10 August 2012

Dear panda58,

Thank you for staying with us and your review of the hotel.

We are glad you liked the views, location and the experience at Thara Thong to be great.

We look forward to welcoming you back to the hotel in the near future.

Regards,

Thiraphong

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Reviewed 2 August 2012

This was our first stop of our Thai honeymoon and a decent start. We arrived early by 2 hours and were allowed to check in early which was a nice touch after a gruelling 12 hour flight. The room was not particularly spacious and had a slightly weird layout although the views of the river were pretty good. The air conditioning unit was pretty loud but this is not unusual for a central system.

Upon booking, we had received a complimentary upgrade due to the fact we were staying so many nights into a river view room. We had also mentioned it was our honeymoon to see if we could blag a better upgrade.

We were therefore a little irked to be told upon check in that, as it was our honeymoon, the hotel would be upgrading us to the river view room, when in fact we would have received this upgrade anyway. They made a huge fanfare of this but we were too tired at this stage to care. We also received a small cake with “Happy Honeymoon” which was a nice touch.

Apart from these initial misgivings our stay here was enjoyable. Many people have given glowing reviews about the breakfast here and I am not going to waste time parroting how good it is. It is simply huge and stunning.

The 2 pools are lovely and we spent a wonderful afternoon in the slightly larger one sipping cocktails and thoroughly enjoying the sun and atmosphere of the hotel. We were delighted to find one of the pools had a swim up pool bar.

One of our pet annoyances with hotels such as this is the fact that there is no free Wifi or wired connection in the rooms. It is not unreasonable for this to be provided, especially in a 4 star establishment. The prices, should you wish this service, are extortionate. This hotel, unlike others we have visited, does provide free computers to access the internet on the first floor but does not freely advertise this fact.

Many people have stated in their reviews that they thought the hotel was more business orientated. In our case, we found that there was the right balance struck between business users and holiday makers.

We would definitely stay at this hotel again but only if we were availing of a similar discounted deal.

  • Stayed: July 2012, travelled as a couple
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2  Thank StuEm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thiraphong, Public Relations Manager at Royal Orchid Sheraton Hotel & Towers, responded to this reviewResponded 10 August 2012

Dear StuEm,

Thank you for staying with us on your special time and your review of the Royal Orchid Sheraton Hotel & Towers.

We are glad you enjoyed the location, service, breakfast and the pool.

We look forward to welcoming you back to the hotel in the near future.

Regards,

Thiraphong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2012

We stayed here for 2 nights, before before heading to Hua Hin. We booked our room 2 hours before we arrived and had no problems with checking in. We had a Junior Suite room, which was fantastic and had everything we needed in there. Great breakfast, we also ate at lobby lounge and Sambal bar, all were great and good value. We used the gym, and both swimming pools which were all great. Overall I would definitely return, and recommend to anyone looking for a Hotel in Bangkok, great rate and service. Enjoy!

Room Tip: Junior suite, offers separate bedroom great if you need more room with a family.
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  • Stayed: July 2012, travelled with family
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Thank Alyson H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thiraphong, Public Relations Manager at Royal Orchid Sheraton Hotel & Towers, responded to this reviewResponded 10 August 2012

Dear PatsyChina,

Thank you for the feedback about your stay at the Royal Orchid Sheraton Hotel & Towers.

We are glad you liked the room, our restaurants and found the check in and out process smooth as well that our associates were courteous. We look forward to welcoming you back to the hotel in the near future.

Regards,

Thiraphong

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Reviewed 26 July 2012

Did not know what to expect other than what reviews I had read and pictures seen on TA. My family and I were more than impressed with everything from beyond the front door. Facilities and executive rooms were amazing with views to the river. You never get bored watching the river life especially the evening. Breakfast has lots of selection to fill you up for the day. Kids loved the family pool at the garden. Boat ride to the BTS very nice with a cruise type ride rather than a need to get from A to B. Service is good not great. Overall, will stay there again with the family as the kids reckon it's the best hotel...as long as they're happy so am I.

Room Tip: High floor rooms. We had towers room on top floor.
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  • Stayed: July 2012, travelled with family
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1  Thank SamoanTraveller76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thiraphong, Public Relations Manager at Royal Orchid Sheraton Hotel & Towers, responded to this reviewResponded 27 July 2012

Thank you for staying with us and your review of the hotel. We are delighted you enjoyed your stay as well as the Towers views. We look forward to welcoming you back to the hotel in the near future.

Regards,

Thiraphong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Orchid Sheraton Hotel & Towers

Address: 2 Charoen Krung Road Soi 30 | Siphya, Bangrak, Bangkok 10500, Thailand
Region: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#39 Romantic Hotel in Bangkok
#44 Family Hotel in Bangkok
#45 Spa Hotel in Bangkok
#53 Business Hotel in Bangkok
#62 Luxury Hotel in Bangkok
Price Range: £60 - £171 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Royal Orchid Sheraton Hotel & Towers 5*
Number of rooms: 726
Official Description (provided by the hotel):
Located on the legendary Chao Phraya River with exquisite views, we offer a pleasant combination of warm Thai hospitality and world-class service in a modern setting just minutes from Bangkok's business districts, entertainment, and attractions.Enjoy the refined style and modern comforts of a relaxing riverside hotel. Take time out at our two pools or book a spa treatment, discover exciting cuisine in our six restaurants and bars, or experience memorable events in 22 unrivaled function rooms.All 726 of our spacious guest rooms and suites boast spectacular panoramic river views. Revel in the warm, calming, and contemporary ambiance of these well-appointed accommodations, featuring subtle Thai style and the Sheraton Sweet Sleeper™ Bed. ... more   less 
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Also Known As:
Royal Orchid Sheraton Hotel And Towers
Sheraton Royal Orchid
Sheraton Bangkok
Royal Orchid Sheraton Bangkok
Bangkok Sheraton

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