Stayed there for 3 days a month ago at the start of an extended holiday in Thailand. I cannot believe the poor reviews that this hotel has received. I'm a Platinum Ambassador and usually stay in Intercontinentals and travel business class. I'm a seasoned traveller with over 110 countries visited so would like to think, especially as I'm retired and pay for travel/accommodation myself, I know good from bad. I tried the Crowne Plaza because of its location.
It is an improvement on the old Pan Pacific and although there is work going on it was never a problem for me. I met the manager, Mark Winterton, a couple of times and found him to be sincere, interested and clearly anxious to ensure that all worked smootly despite the workmen on site. We also met the Food and Beverage Manager from Portugal and the chef from Chicago both of whom answered our queries (my wife has a food allergy) and were keen to adapt to please.
Our room and public areas were clean, no sign of insects as mentioned by others, and food in the restaurant and coffee bar very good.
Would I stay again? - Yes - and hopefully that says it all!More