Top level customer service. Amazing people. First Class Experience.
To give you some background and reference points, my favorite hotel is the Ritz Carlton. I love great service and quality. However, I appreciate value as well. Our trip was for our recent engagement .
Stay Date: February 2014
Room: Concierge King Suite.
GET THE CONCIERGE ROOMS: Getting the concierge room is a MUST. For not much more money than a standard room, you get private check in that starts from the MOMENT you enter the hotel until the end of your stay. The concierge level breakfasts are included in your stay and are amazing. Great service and great food. From custom eggs to waffles, pancakes, sausage, bacon and Thai breakfast too: Noodles, sushi, rice dishes and an AMAZING assortment of fresh squeezed juices. Watermelon, mango, etc. Drinks in the evening, along with assorted appetizers are a must every night.
Rooms were beautifully and modernly appointed. Bed linens were soft and thick quality. Bathroom large, spacious and large tub. Room service was excellent! Servicing the room several times a day with fine details including, flowers, cookies, turndown service, etc.
Location: Business/financial district. While this served our needs very nicely, as it was a short walk to the sky train, night market and local foods, it may be off the beaten path for others. We also visited friends at the Erwan hotel which was lovely. That area is much closer to the river and very high end shops (Vuitton, etc). While the Mandarin Oriental may be a great place to stay, I have to say that our stay at the Banyan Tree Bangkok was nothing less than first class.
Hotel Staff: Creatively attentive and kind. Several staff members stood out. Akiko for amazing hospitality and making us feel welcome. Her kindness and attention to detail was second to none. Ran who was able to give us advice on sites and the best way to get to attractions/locations.
Hotel Dinner Cruise: Apsara: A MUST. While pricier than other cruises, the experience was beautiful/romantic and the food was cooked beautifully. Some of the best food on our trip.
Vertigo: Go for a drink at Moon bar on the 61st floor. Beautiful and fun experience. Great ambiance.
Overall: We were thrilled with Banyan Tree. Amazing quality and service for a great value. The concierge rooms are a must and a fabulous addition. While we had a penthouse suite in Phuket at another resort, my fiancée and I continually missed the service levels we had at Banyan Tree Bangkok. I cannot say enough good things about our experience and I will absolutely be staying at a Banyan Tree Resort again because of this experience and quality service and staff.
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- Also Known As:
- Banyan Tree Bangkok Hotel Bangkok
- Bangkok Banyan Tree Hotel