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“First Class Experience”

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Banyan Tree Bangkok
Ranked #29 of 862 Hotels in Bangkok
Certificate of Excellence
Boston, Massachusetts, United States
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“First Class Experience”
Reviewed 20 February 2014

Top level customer service. Amazing people. First Class Experience.

To give you some background and reference points, my favorite hotel is the Ritz Carlton. I love great service and quality. However, I appreciate value as well. Our trip was for our recent engagement .

Stay Date: February 2014
Room: Concierge King Suite.

GET THE CONCIERGE ROOMS: Getting the concierge room is a MUST. For not much more money than a standard room, you get private check in that starts from the MOMENT you enter the hotel until the end of your stay. The concierge level breakfasts are included in your stay and are amazing. Great service and great food. From custom eggs to waffles, pancakes, sausage, bacon and Thai breakfast too: Noodles, sushi, rice dishes and an AMAZING assortment of fresh squeezed juices. Watermelon, mango, etc. Drinks in the evening, along with assorted appetizers are a must every night.

Rooms were beautifully and modernly appointed. Bed linens were soft and thick quality. Bathroom large, spacious and large tub. Room service was excellent! Servicing the room several times a day with fine details including, flowers, cookies, turndown service, etc.

Location: Business/financial district. While this served our needs very nicely, as it was a short walk to the sky train, night market and local foods, it may be off the beaten path for others. We also visited friends at the Erwan hotel which was lovely. That area is much closer to the river and very high end shops (Vuitton, etc). While the Mandarin Oriental may be a great place to stay, I have to say that our stay at the Banyan Tree Bangkok was nothing less than first class.

Hotel Staff: Creatively attentive and kind. Several staff members stood out. Akiko for amazing hospitality and making us feel welcome. Her kindness and attention to detail was second to none. Ran who was able to give us advice on sites and the best way to get to attractions/locations.

Hotel Dinner Cruise: Apsara: A MUST. While pricier than other cruises, the experience was beautiful/romantic and the food was cooked beautifully. Some of the best food on our trip.
Vertigo: Go for a drink at Moon bar on the 61st floor. Beautiful and fun experience. Great ambiance.

Overall: We were thrilled with Banyan Tree. Amazing quality and service for a great value. The concierge rooms are a must and a fabulous addition. While we had a penthouse suite in Phuket at another resort, my fiancée and I continually missed the service levels we had at Banyan Tree Bangkok. I cannot say enough good things about our experience and I will absolutely be staying at a Banyan Tree Resort again because of this experience and quality service and staff.

Room Tip: Concierge room is a must. Great benefits at a value.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lori B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BT_Executive_Office, General Manager at Banyan Tree Bangkok, responded to this review, 24 February 2014
Dear Lori B,

Thank you for choosing the hospitality of Banyan Tree Bangkok and for taking the time to write a review about your recent experience.

It gives us great pleasure to learn that you enjoyed your stay with us, and thank you very much for sharing the gracious comments.

Thank you for praising our associates, your words are a great testimony of their commitment and dedication to creating memorable experiences for our valued guests. We are also delighted to learn that you had a great experience on Apsara Dining Cruise and Moon Bar.

Again, thank you for choosing our hospitality and letting us know that we made your stay a special and cherished one. We look forward to welcoming you back to Banyan Tree Bangkok in the near future.

With warm regards,

Nopparat Aumpa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Level 2 Contributor
5 reviews
5 hotel reviews
Reviewed 20 February 2014

So in love with this hotel!! The rooftop bar,the restaurant, VIP lounge, the views were the BEST!!
We only stayed two nights, booked club room (which was amazing) but wish wish I had stayed much longer!! If I ever go back to Bangkok I will defo stay at this hotel, truly a 5star!

Room Tip: book club room well worth it.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shines79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BT_Executive_Office, General Manager at Banyan Tree Bangkok, responded to this review, 24 February 2014
Dear shines79,

Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience.

We are very happy to learn that your stay in Banyan Tree Club Room was pleasant. We are also delighted to learn that you had a great experience with our restaurant and bar.

Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in the near future.

With best regards,

Nopparat Aumpa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 February 2014

The combination of professional service style of the hotel restaurant! The staff is very enthusiastic and fun. very good service, but there are a few small errors but everything was very good. I appreciate the investment level of the hotel.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elijah754
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BT_Executive_Office, General Manager at Banyan Tree Bangkok, responded to this review, 20 February 2014
Dear Elijah754,

Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience.

We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service for your satisfaction once we meet again in the future.

Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in the near future.

With best regards,

Nopparat Aumpa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 February 2014

I loved this place! The rooftop bar and restaurant were both amazing, and the VIP lounge was awesome. The staff helped us book a magnificent river cruise, which was really romantic and the food was divine. The breakfast here was probably the best hotel buffet breakfast I've had – with champagne! Amazing!

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank welovenazzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BT_Executive_Office, General Manager at Banyan Tree Bangkok, responded to this review, 20 February 2014
Dear welovenazzie,

Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience.

We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments. We are also delighted to learn that you enjoyed the food and the atmosphere on Apsara Dining Cruise.

Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in the near future.

With best regards,

Nopparat Aumpa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Balcombe, United Kingdom
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 February 2014

We stayed for two nights and I wish we could have stayed longer - it was wonderful.

We had booked a Club room and never regretted that decision, from check in to checking out our stay was wonderful. The room was exceptional, wonderfully furnished and a tremendous bathroom. The club lounge was very spacious with food and drink available all day. The main spread was early evening, with very generous alcoholic offerings and a wide selection of canapes etc. The staff were very attentive in both the lounge and reception areas of the Club floor.

I would not hesitate recommending this hotel.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paulmitchell2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BT_Executive_Office, General Manager at Banyan Tree Bangkok, responded to this review, 20 February 2014
Dear Paulmitchell2013,

Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience.

We are very happy to learn that your stay at Banyan Tree Club Room was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service for your satisfaction once we meet again in the future.

Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in the near future.

With best regards,

Nopparat Aumpa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level 3 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 February 2014

We started our trip in Thailand at the Sukhothai hotel. Which is right next door to the Banyan Tree. It is also a 5 star hotel. It was day and night compare to the Banyan Tree. I am so impress with this hotel. We stayed here on our last 3 day in Thailand. This is probably the best hotel I've ever stayed at. From the beginning to end. Everything was top notch. We upgraded to Club class and believe me , it was well worth it !!! The room was spacious with fruit basket Although the shower was a little difficult to operate, but once you learn how to do it. It was no problem.The staff are so friendly and helpful and they even remember your name. The club class offers free drinks and canapés. All day snacks and drinks. They even offer to do 2 pieces of laundry for you each day. The breakfast was wonderful. They have a full buffet with asian and western foods and they also have an a la carte menu. Still if you can't find anything you like, they will make it specially for you. The hostess Am and the head waiter Max was exceptional. We really enjoyed our stay.

Room Tip: Make sure you upgrade to club class
See more room tips
  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BT_Executive_Office, General Manager at Banyan Tree Bangkok, responded to this review, 20 February 2014
Dear Robert W,

Thank you for choosing the hospitality of Banyan Tree Bangkok and for taking the time to write a review about your recent experience.

It gives us great pleasure to learn that you enjoyed your stay with the club benefits, and thank you very much for sharing the gracious comments.

Thank you also for praising our associates, your words are a great testimony of their commitment and dedication to creating memorable experiences for our valued guests.

Again, thank you for choosing our hospitality and letting us know that we made your stay a special and cherished one. We look forward to welcoming you back to Banyan Tree Bangkok in the near future.

With warm regards,

Nopparat Aumpa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 17 February 2014

we stayed at the Banyan Tree for 2 nights before flying back to London and were instantly wowed by the slick service. We were greated and given flowers and whisked up to the executive suite to check in as we were staying in a suite. I must say the refreshing drink and cold towel were very welcome on such a hot humid day. Our suite was simple and elegant and had all of the delightful extras that you would expect of a 5 star hotel as well as a fabulous view of Bangkok. We had drinks and canapés both afternoons in the exec lounge which was nice, however there was a power cut for almost an hour on the first night which meant we really couldn't leave. People with dinner reservations were really starting to get twitchy but the staff dealt with the situation very well. Lots of torches and tea lights arrived and the drinks just kept flowing.

We ate at the sushi bar on our last night which was delicious but the atmosphere was somewhat lacking. The only real disappointment of our stay was the breakfast in the executive lounge, to me the standards were pretty low and more of a 3/4 star quality. We were seated quickly but then just ignored, no one asked if we wanted tea or coffee or any cooked breakfast and we were ignored many times when we tried to catch the waiters attention. The food in the buffet was fine but not outstanding. We eventually ordered eggs Benedict (my favourite) but it was a real let down in quality.

having said that our stay was very enjoyable, and I would stay again, I just think the Banyan Tree need to work on their breakfast offering as I would expect so much more from a luxury brand

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geordie_lassie30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Banyan Tree B, General Manager at Banyan Tree Bangkok, responded to this review, 18 February 2014
Dear Geordie_lassie30,

Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience.

We are very happy to learn that your stay was a pleasant one, and thank you very much for your constructive feedback because by telling us what we do right as well as what we must improve, you help us in our continued efforts to meet your expectations, and ensure that exceptional experiences for which Banyan Tree is known are delivered with consistency.

Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future.
With best regards,

Nopparat Aumpa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Banyan Tree Bangkok

Property: Banyan Tree Bangkok
Address: 21/100 South Sathon Road. | Thai Wah Tower II, Bangkok 10120, Thailand
Region: Thailand > Bangkok > Sathorn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Romantic Hotel in Bangkok
#14 Family Hotel in Bangkok
#16 Business Hotel in Bangkok
#22 Spa Hotel in Bangkok
#27 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Banyan Tree Bangkok 5*
Number of rooms: 327
Reservation Options:
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Also Known As:
Banyan Tree Bangkok Hotel Bangkok
Bangkok Banyan Tree Hotel

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