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“Service Beyond Compare”

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Sheraton Grande Sukhumvit, A Luxury Collection Hotel
Ranked #10 of 866 Hotels in Bangkok
Certificate of Excellence
Fort Lauderdale, Florida
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Service Beyond Compare”
Reviewed 9 February 2012

Myself and a friend enjoyed the Royal Suite for 5 nights during the end of October,2011. What a pleasant experience. Check in was lightning fast and painless. Our suite was outstanding. Lavishly furnished with beautiful silks, woods, and marble, but not at all gaudy. And perfect for entertaining. Which we did every night. Room service was quick, efficient and delicious. And the service was as good as it gets. Really enjoyed the breakfast buffet, and the swimming pool was a truly unique masterpiece. Felt more like floating on the edge of a tropical lagoon shaded by palms, than a resort swimming pool. There is no feeling whatsoever that you are right in the middle of downtown in one of the world's most populated cities. Poolside service was excellent as well. As was the service from every single staff member. Which reminds me...I can't say enough kind words about our driver, Boom. He was knowledgeable, professional, friendly, and always where he needed to be at the right time. They don't get any better. All guests are made to feel like a VIP. There are no negatives to share regarding this hotel. It's clear that it deserves it's rating. Bravo SGS! Will be returning this May.

  • Stayed October 2011, travelled with friends
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Helpful?
Thank MARSZZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGSGM, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, 10 February 2012
Dear MARSZZ,

Thank you for sharing your experience through TripAdvisor.

The voice of customers is critical in maintaining our high standards and I am pleased to read about the positive interactions you had during your stay with us. Our biggest asset of the hotel is our people and I am happy to hear that we were able to enhance your trip and make it memorable.

With Kind Regards,

Richard Chapman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (599)
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Manama, Bahrain
Level 3 Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 February 2012

A good 5 stars hotel. The location is very good if you don’t mind staying in a busy area, as the hotel is connected to the BTS Asok Sky Train Station and Terminal 21 (a beautiful shopping mall). The rooms’ size is very good with separate dressing rooms. The outlets of the hotel are very nice; however, the rooms were a bit older than expected compared to the rest of the hotel outlets.

The staff were helpful and the rooms’ rates were reasonable.

  • Stayed January 2012, travelled with friends
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Helpful?
1 Thank Mohammed_Fakhri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGSGM, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, 10 February 2012
Dear Mohammed_Fakhri,

First and foremost, thank you for choosing to stay at the Sheraton Grande Sukhumvit on your most recent visit to Thailand. I certainly appreciate the time you have taken to review our hotel and hope this may be helpful to future guests. I look forward to welcoming you back in the future.

With Best Regards,

Richard Chapman
General Manager
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Cambridge, England
Level 5 Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 8 February 2012

I physically insected various other 5-stars while was there, but yes, this was a really pleasing hotel with no drawbacks. the room was so nice I panned round it while on Skype calls. The pool is a delightful flowing journey through jungle not a tiled square. Whilst having breakfast, I was visited at my table by the General Manager, who was urbane, welcoming, and the source of great ideas on things to do when not working. Every detail of this hotel was thought through with guests in mind and I shall return.

  • Stayed September 2011, travelled on business
    • Value
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Helpful?
Thank Bravide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGSGM, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, 10 February 2012
Dear Bravide,

Thank you for the great feedback and with such a motivating message to all of us. We really appreciated your valued time that you have put into this review. It will be definitely shared with all members at Sheraton Grande Sukhumvit in our upcoming monthly associate celebrations. Again, thank you very much and we look forward to welcoming you again in the near future.

With Best Regards,

Richard Chapman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 5 Contributor
70 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 31 January 2012

We spent a week at the Sheraton in Sukhumvit for a business/couples trip. The room was plush, which a beautiful bathroom, good tea/coffee facilities, wireless internet and a huge bed. The mattress gave me a backache, though, but was beautiful!

Our room on the 11th floor didn't have a good view but I imagine that a view over the gorgeous pool area would be wonderful.

The facilities are outstanding - the pool area is probably the biggest plus of the hotel. Beautiful gardens surround the pool but if you're looking to do laps - be sure to go when there are few others in the pool - it is not really designed for more than 2 people doing laps. The gym was well maintained and comprehensive. There were also yoga/stretching classes on offer but I never got to those because they were at 10:00am and that would mean going on a full stomach after gorging myself at breakfast!

Breakfast...hmmm...that was divine. Vast selection of great, great food. Too many good things to recommend but the fruit selection deserves mention, as does the banana bread.

We thoroughly enjoyed our stay. This is everything a good hotel should be.

  • Stayed January 2012, travelled as a couple
    • Value
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Helpful?
Thank bluemercury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelona, Spain
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 January 2012

Service,location,food,rooms still the best in Bangkok taking all four in account.Difficult to remain flawless after all these years but Mr Chapman and his staff does an excellent job.

  • Stayed December 2011, travelled on business
    • Value
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Helpful?
1 Thank Elegance_66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 January 2012

We stayed here on the first night on our honeymoon for 12 hours due to an early internal flight leaving the next morning. The room was spacious and the bathroom was too, the shower was one of the best I have used. They brought us a cake saying 'happy honeymoon' which was lovely. The location of the hotel is good. We didnt get chance to have the breakfast so i cant review this. I would stay here again.

  • Stayed January 2012, travelled as a couple
    • Value
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Helpful?
2 Thank Melissatorr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 4 Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 28 January 2012

Firstly a big thank you to all Trip Advisors for their reviews that helps people to make a desicion
With regards to this hotel so...................Our holidays started as soon as we reached the hotel
Staff, Welcome, Warmth ,Location,Service, Hospitality, Food, Rooms, Staff, Cleanliness, View from the room, Bathroom,room size, Facilities, Comfort, Sleep...........
Everything was just OUTSTANDING and if i have forgotton anything else would also be outstanding

I vote this hotel as the best hotel till date of my travel.,

I would recommend this hotel to anyone going to bangkok for any purpose

Thank you all at the Sheraton Grande Sukhimvit

Room Tip: Just book this hotel and you will not be dissapointed
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank friend777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Grande Sukhumvit, A Luxury Collection Hotel

Property: Sheraton Grande Sukhumvit, A Luxury Collection Hotel
Address: 250 Sukhumvit Road, Bangkok 10110, Thailand
Region: Thailand > Bangkok > Sukhumvit
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Bangkok
#9 Luxury Hotel in Bangkok
#11 Family Hotel in Bangkok
#13 Business Hotel in Bangkok
#16 Romantic Hotel in Bangkok
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Grande Sukhumvit, A Luxury Collection Hotel 5*
Number of rooms: 420
Official Description (provided by the hotel):
Located on Sukhumvit Road in the heart of Bangkok with a walkway connecting the hotel lobby to the convenience of the Skytrain and the MRT underground, guests are moments away from enriching cultural sights, palatial shopping malls, a cosmopolitan dining scene and vibrant nightlife. ... more   less 
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Also Known As:
Sheraton Hotel Bangkok
Sheraton Hotel Grande Sukhumvit
Sheraton Bangkok
Bangkok Sheraton

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