I spent 10 nights at the Sheraton in July. The Sheraton is exactly what a 5 star property should be. Rooms are well appointed, staff attentive and amenities top notch. the gym is great, breakfast buffet has a very good array of japanese, indian, western and chinese options. Shopping on Sukhumvit is somewhat expensive, but convenient. Lots of dining options within 5-10 minutes walk. There are Skytrain and subway stations in front of the hotel. The only negative i found is that internet is not complimentary. i got it as part of my rate, but hotels need to realise that internet access is not an option any more than clean sheets are for business travellers.

Just finished my stay of two nights at the old but very convenient Sheraton Grande in Bangkok. Hotel has probably one of the best locations in BKK right at the intersection of the BTS Sky Train and the subway.

Check-in was a bit crowded but staff was very attentive to make up for it. Got an upgrade to a Grande Suite with lakeview, sounds funky but is actually two rooms that are connected, one has a bed the other one is decorated as a living room. Nothing wrong with having more space, but the layout feels weird at best and could be much better organized. Room lacks flair and has a very consistent Sheraton design, hence not the hotel for people interested in cutting edge hotel room design. The lobby and restaurant are much better designed and really give this property a great front.

What the property lack in design and somewhat old rooms it makes up with its people. I stay about 200 nights a year in hotels and I have seen lots of good 5 star properties. The staff here is truly outstanding and extremely friendly and helpful. This hotel has probably very good training and has its managers working by example. Amazing quality that other SPG properties should take a benchmark!

Other plus factors are the beautiful sauna area, the nice Thai-style pool, the many options for breakfast and evening cocktails.

Negative points, the shower faucet was not what I expect in a 5 star hotel, but workable for two nights and I got no newspaper in the morning. Other than that everything was very good.

Check out was a breeze and fostered the excellent overall image I have got during my 2 nights here!

The hotel is lovely- we were able to start the check in process on route from the airport as our hotel driver had the forms for us to fill out. On arriving at the hotel we were met at the door and taken straight to our suite to finish the check in. Our connecting suite had everything that we needed- lots of space. One of the biggest selling point of the hotel is it's location ( it was one of the main reasons we chose it) the hotel is connected directly to the main sky train, 5 mins from the metro and directly opposite a fantastic shopping mall- district 21. The concierges that we spoke to were able to answer all our questions without fault or hesitation. We ate in a couple of the restaurants in the hotel and cannot recommend the Italian "rossini's" high enough .it is one of the nicest Italians I have ever had the pleasure of eating in. My 11 year old son contents it is THE nicest! we would definitely stay here again and again!