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Reviewed 21 August 2012

I spent 10 nights at the Sheraton in July. The Sheraton is exactly what a 5 star property should be. Rooms are well appointed, staff attentive and amenities top notch. the gym is great, breakfast buffet has a very good array of japanese, indian, western and chinese options. Shopping on Sukhumvit is somewhat expensive, but convenient. Lots of dining options within 5-10 minutes walk. There are Skytrain and subway stations in front of the hotel. The only negative i found is that internet is not complimentary. i got it as part of my rate, but hotels need to realise that internet access is not an option any more than clean sheets are for business travellers.

Room tip: facing Sukhumvit road
Date of stay: July 2012
  • Trip type: Travelled on business
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Thank naeemsiddiqi
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SGSGM, General Manager at Sheraton Grande Sukhumvit, a Luxury Collection Hotel, Bangkok, responded to this reviewResponded 26 August 2012

Dear naeemsiddiqi,

Thank you for sharing your experience at Sheraton Grande Sukhumvit.

We welcome all feedbacks as it helps us to maintain our standards and the experience you shared certainly matches our customer service culture that we aim for. I have taken note of both your positive feedback and constructive criticism, as it is an important part in assisting us in maintaining the exceptional service that we are renowned.

I look forward to welcoming you back in the near future.

With Kind Regards,

Richard Chapman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2012

Just finished my stay of two nights at the old but very convenient Sheraton Grande in Bangkok. Hotel has probably one of the best locations in BKK right at the intersection of the BTS Sky Train and the subway.

Check-in was a bit crowded but staff was very attentive to make up for it. Got an upgrade to a Grande Suite with lakeview, sounds funky but is actually two rooms that are connected, one has a bed the other one is decorated as a living room. Nothing wrong with having more space, but the layout feels weird at best and could be much better organized. Room lacks flair and has a very consistent Sheraton design, hence not the hotel for people interested in cutting edge hotel room design. The lobby and restaurant are much better designed and really give this property a great front.

What the property lack in design and somewhat old rooms it makes up with its people. I stay about 200 nights a year in hotels and I have seen lots of good 5 star properties. The staff here is truly outstanding and extremely friendly and helpful. This hotel has probably very good training and has its managers working by example. Amazing quality that other SPG properties should take a benchmark!

Other plus factors are the beautiful sauna area, the nice Thai-style pool, the many options for breakfast and evening cocktails.

Negative points, the shower faucet was not what I expect in a 5 star hotel, but workable for two nights and I got no newspaper in the morning. Other than that everything was very good.

Check out was a breeze and fostered the excellent overall image I have got during my 2 nights here!

Room tip: the higher the better, become a SPG member
Date of stay: August 2012
  • Trip type: Travelled solo
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Thank Fernlicht
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SGSGM, General Manager at Sheraton Grande Sukhumvit, a Luxury Collection Hotel, Bangkok, responded to this reviewResponded 26 August 2012

Dear Fernlicht,

Thank you for your kind words and detailed review as it is very much appreciated.

I am pleased to read that you had enjoyed the services of our Luxury Collection Ambassadors, The Grande Spa, your breakfast and the evening cocktails. However, I was concerned that not every aspect you your stay met your expectations. These points have been brought up to the concerned departments to ensure that appropriate follow-up can be taken.

I look forward to the opportunity of welcoming you back soon.

With Kind Regards,

Richard Chapman
General Manager

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Reviewed 17 August 2012

The hotel is lovely- we were able to start the check in process on route from the airport as our hotel driver had the forms for us to fill out. On arriving at the hotel we were met at the door and taken straight to our suite to finish the check in. Our connecting suite had everything that we needed- lots of space. One of the biggest selling point of the hotel is it's location ( it was one of the main reasons we chose it) the hotel is connected directly to the main sky train, 5 mins from the metro and directly opposite a fantastic shopping mall- district 21. The concierges that we spoke to were able to answer all our questions without fault or hesitation. We ate in a couple of the restaurants in the hotel and cannot recommend the Italian "rossini's" high enough .it is one of the nicest Italians I have ever had the pleasure of eating in. My 11 year old son contents it is THE nicest! we would definitely stay here again and again!

Date of stay: August 2012
Trip type: Travelled with family
1  Thank LisaL996
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SGSGM, General Manager at Sheraton Grande Sukhumvit, a Luxury Collection Hotel, Bangkok, responded to this reviewResponded 26 August 2012

Dear Lisa L,

Thank you for choosing to stay with us at Sheraton Grande Sukhumvit on your most recent visit to Bangkok.

I am delighted to read that you and your family had enjoyed your visit with us. I do agree with you that one of the main features that we have is “The Grande Connection,” a skywalk bridge that links you directly to the skytrain, a few minutes walk to the subway and leisure options such as Terminal 21.

Furthermore, I am glad that you have enjoyed your dining experience at Rossini’s, our award-winning Italian restaurant. Your compliments will be shared with our Luxury Collection ambassadors during our next monthly associates celebration.

My team and I look forward to welcoming you back for another memorable stay in the near future.


With Kind Regards,

Richard Chapman
General Manager

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Reviewed 17 August 2012

Beautiful, quiet, great staff, amazing food, friendly, great spa at a good price, awesome views from the starwoods preferred guest floors

bad point - u have to pay quite a lot for internet!! in 2012 internet should be free, as it is in peninsula, shangrila etc .... internet is 600 baht per day - pretty expensive!! :-(

Room tip: just book it, u cant go wrong
Date of stay: August 2012
  • Trip type: Travelled solo
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Thank iamchrisatkins
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SGSGM, General Manager at Sheraton Grande Sukhumvit, a Luxury Collection Hotel, Bangkok, responded to this reviewResponded 26 August 2012

Dear chrisatkinsdubai1,

Thank you for sharing your recent experience at Sheraton Grande Sukhumvit with us.

I am pleased to read that you have enjoyed the services of our Luxury Collection ambassadors and The Grande Spa. With regards to your comment about internet price, we currently offer complimentary High Speed Internet Access in all of our public areas. Should you wish to use internet in your guest room, the charge is Baht 470 per day.

I look forward to the opportunity to welcoming you back to Sheraton Grande Sukhumvit on your next visit to Bangkok.

With Kind Regards,

Richard Chapman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2012

I admit it, -- the Sheraton Grande Sukhumvit is my home when I’m in Bangkok. I’ve been coming here for over six years, now. When I checked in last week, I found a bottle of sparkling wine in my room along with a note from management pointing out that this is my 30th visit to this excellent property.

One of the reasons that this property excels is the daily involvement of senior management. I went down to breakfast one day last week, and there was the hotel’s General Manager, Mr. Richard Chapman, working in the Orchid Café at breakfast, showing guests to tables as they arrived.

As I left breakfast and walked through the lobby, I saw that a large group had arrived, and all of the bellmen were busy attending to their substantial luggage. Since the bellmen were all occupied, there would have been no one standing at the door opening it for guests and assisting newly arriving guests with their luggage,... but there was the Hotel Manager, Mr. Tomo Kuriyama, standing by himself at the main entrance, opening the door for guests as they walked through, and helping arriving guests with their bags.

This type of commitment to the guest experience from top management undoubtedly serves as a great inspiration for the staff, who always provide a wonderful and warm experience. Yes, as others have pointed out, the guest rooms would benefit from a refresh; but I understand that one is in the final planning stages now. Regardless, however, it is the staff which sets this hotel apart from the others, not only in Bangkok, but globally, as well. Thank you all.

I have a few more days left in my 30th stay here. I wonder how long it will take me to reach 50!!

Room tip: Ask for a room facing the lake and the Queen Sirikit Convention Center on the other side.
Date of stay: August 2012
  • Trip type: Travelled as a couple
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2  Thank DrHFH
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SGSGM, General Manager at Sheraton Grande Sukhumvit, a Luxury Collection Hotel, Bangkok, responded to this reviewResponded 26 August 2012

Dear DrHFH,

Thank you for your continuous support and loyalty for Sheraton Grande Sukhumvit, A Luxury Collection Hotel.

I highly appreciate the kind words that you have written about our Luxury Collection Ambassadors. We continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us.

I look forward to welcoming you back to your Bangkok home and also for your 50th stay, which I believe is not so far away!

With Kind Regards,

Richard Chapman
General Manager

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