Me and my partner had a booking for February 6-8, 2014 in the hotel and due to the recent Bangkok riots chose to cancel our Bangkok trip for safety reasons. My partner phoned up the hotel to ask for a refund 2 days ago, which is approximately 2 weeks plus for the said booking and the hotel staff refused to refund and instead offered an extension.
What I don't understand is why the hotel refused to refund when the reason why we cancelled was for our safety and not for some other travel plan issues. Will they be able to guarantee our safety 100% if ever we stayed?
That is really terrible service when most hotels offer refund as long as its within reasonable time frame. Ours is not just reasonable time frame, I think it is also a perfectly valid reason as well.
Definitely not booking ever again on this hotel.
- Official Description (provided by the hotel):
- Located on Sukhumvit Road in the heart of Bangkok with a walkway connecting the hotel lobby to the convenience of the Skytrain and the MRT underground, guests are moments away from enriching cultural sights, palatial shopping malls, a cosmopolitan dining scene and vibrant nightlife. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Hotel Bangkok
- Sheraton Hotel Grande Sukhumvit
- Sheraton Bangkok
- Bangkok Sheraton