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“Excellent Hotel, Fantastic Staff”

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Sheraton Grande Sukhumvit, A Luxury Collection Hotel
Ranked #9 of 861 Hotels in Bangkok
Certificate of Excellence
Bournemouth, United Kingdom
Level 4 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Excellent Hotel, Fantastic Staff”
Reviewed 31 May 2014

We stayed at the Sheraton during May 2014 and loved it! The staff are brilliant, everyone is super friendly and keen to help and the concierge services in particular were fantastic. We wanted to visit a floating market as well as try out some Muay Thai boxing and Veera on the concierge desk was great in terms of helping us organise our day trips, as well as his extensive local knowledge. The pool area is wonderful, very relaxing and hard to believe that it's situated in such a busy business district, you soon forget where you are!
The food was great, we ate in the pool area as well as the restaurant and although it was a little pricey (not uncommon for business hotels).
The hotel is directly linked to the sky train which makes getting around very easy and quick - we also decided to book a couple of organised excursions and the travel centre (found on the lower ground floor of the hotel) had plenty of trips to choose from, well priced and we were picked up and dropped off back to our door.
Our room was lovely, very large and with views over the park and the pool area - housekeeping did an excellent job of ensuring it was spotless on a daily basis.
The hotel has daily jazz performances in the evening in the main bar area although we were often out and about to fully appreciate this.
We made use of the gym, which was much larger than most hotel gyms and very well equipped with gym staff on standby to assist. We also enjoyed massages in the spa area and took advantage of an offer to upgrade our treatments to 90 mins which was bliss.
Overall a superb hotel, it's got everything you need with a fantastic team of staff and in a great location.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MrandMrsHBournemouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, 4 June 2014
Dear MrandMrsHBournemouth,

Thank you very much for choosing to stay at Sheraton Grande Sukhumvit and for the time that you had taken to share your feedback with us.

As part of the Luxury Collection hotels, our core values are to provide our guests with an indigenous and exceptional experience. It is of my greatest pleasure to read that you had enjoyed the spaciousness of our guestrooms, our central location, the tropical oasis of our swimming pool, the facilities and services offered - especially by our Chief Concierge, Veera Jindareung. Your compliments had been shared with our team and they were delighted to know that they had been able to play a part in making your stay more memorable.

We look forward to the next opportunity of welcoming you back soon.

With Kind Regards,

Richard Chapman
General Manager
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3,577 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Melbourne, Australia
Level 4 Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 28 May 2014

From the moment i was met at the airport and driven to the Sheraton Grande, i felt if i was coming back home. It's is a really good feeling being remembered. The hotel staff are so wonderful its really a great pleasure coming back to Bangkok and staying at the Sheraton Grande.Thank you to all the staff for making my stay so memorable.

Room Tip: When booking ask for a high floor, and a grand room with a lake view.The rooms are larger and...
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  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vernon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, 1 June 2014
Dear Vernon S,

Thank you for your continuous support and loyalty towards Sheraton Grande Sukhumvit, Bangkok.

As part of the Luxury Collection hotels, our core values are to provide our guests with an indigenous and exceptional experience. I am delighted to read that our team had delivered as per our promise. Your compliments had been shared with our team and we all look forward to the next pleasant opportunity of welcoming you back soon.

With Kind Regards,

Richard Chapman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riffa, Bahrain
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 May 2014

great place and great city would like to visit again soon the hotel is amazing lots of outlets and very very clean and room are big. pool and side just amazing with the city view not to be messed when ever you stay there

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Qarata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, 1 June 2014
Dear Qarata,

Thank you very much for choosing to stay at Sheraton Grande Sukhumvit and for the time that you had taken to share your feedback with us.

I was delighted to read that you had enjoyed our spacious guestrooms and the tropical oasis of our swimming pool. Your compliments had been shared with our team and they all look forward to the next pleasant opportunity of welcoming you back for another memorable stay.

With Kind Regards,

Richard Chapman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 May 2014

We stayed for 4 nights over christmas and had a wonderful time. A beautiful meal with foods from around the world on Christmas Eve with Christmas Jazz Music welcomed in Christmas day. Ice sculptures and children singing carols, perfect service and good wine made it one of our best Christmas Eve’s ever! We had a suite which was huge, clean and comfortable with a soft and cosy big bed.The pool area is very relaxing and the hotel is in a great location to get around. The staff are amazing. This was our second stay and we will definitely return when we visit Thailand again.

Room Tip: The higher up, the better the view. If you can upgrade to a suite, do it...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chumpkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, 1 June 2014
Dear Chumpkin,

Thank you very much for choosing to stay at Sheraton Grande Sukhumvit during the past Festive Season.

I am delighted to read about your positive feedback and have shared your compliments with the team. They were extremely happy that they had been able to play a part in making you and your family's visit more memorable. We all look forward to the next pleasant opportunity of welcoming you back in the near future.

With Kind Regards,

Richard Chapman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oahu, Hawaii
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 May 2014

I have stayed at several of the same class hotels as SGS in Bangkok. While they are all wonderful hotels, I much prefer the SGS. The accommodations, facilities, food services, and cleanliness are impeccable. However, what sets it apart from the other hotels is the superb customer service. From the front desk, concierge, room and butler service, gym and pool attendants, to the incredible hostesses and waiters in the dining areas, particularly the Orchid Café and Living Room, the personal attention and warmth is amazing. An added plus is its direct access to the BRT for making getting around Bangkok a snap. I will continue to stay at the SGS when I visit Bangkok and encourage my friends and colleagues to do likewise. R. West

Room Tip: Pick a room overlooking the lake.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 2Travel402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, 1 June 2014
Dear 2Travel402,

Thank you very much for choosing to stay at Sheraton Grande Sukhumvit and for the time that you had taken to share your feedback with us.

I was delighted to read that you had enjoyed our spacious guestrooms, food & beverage outlets especially Orchid Cafe and The Living Room, the cleanliness and the level of customer service provided by the team. I have shared your compliments with the team and they were delighted to know that they had been able to play a part in enhancing your visit to Sheraton Grande Sukhumvit.

We all look forward to the next pleasant opportunity of welcoming you back soon.

With Kind Regards,

Richard Chapman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 19 May 2014

I have visited Bangkok for leisure and work over the past 10 years. This is the first time I chose to stay at Sheraton Grande. The facilities and room are good. I particularly love the pool which is an unexpected oasis with little nooks, a perfect place to relax. The location is convenient with a large shopping centre a short stroll away and the BTS over the skywalk. The spa treatment was excellent. Service was top notch. If travelling purely for leisure and relaxation, I would still prefer to stay by the river. However, for a work or shopping trip, this would be my first choice.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aprilflame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, 30 May 2014
Dear Aprilflame,

Thank you very much for choosing to stay at Sheraton Grande Sukhumvit and for the time that you had taken to share your feedback with us.

I was delighted to read that you had enjoyed the tropical oasis of our swimming pool, the convenience of our central location, the treatment at The Grande Spa and the level of customer service provided by our team of Luxury Collection ambassadors. Your compliments had been shared with our team and we all look forward to the next pleasant opportunity of welcoming you back soon.

With Kind Regards,

Richard Chapman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 May 2014

I have been visiting this perfect Sheraton since 2002, service continues to be top notch first class.
The staff will go out of their way to provide assistance, fantastic breakfast buffet, local transportaion and shopping all within minutes....

Room Tip: Perfect for both business and vacation, just arrived and you will float into the service and ameniti...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pochos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, 30 May 2014
Dear Pochos,

Thank you very much for your continuous support and loyalty towards Sheraton Grande Sukhumvit, A Luxury Collection Hotel, Bangkok.

It is always a great pleasure to receive positive feedback and I was delighted to read that you continue to enjoy the convenience of our central location, breakfast buffet at Orchid Cafe and most importantly, the level of customer service provided by our team of Luxury Collection ambassadors. Your compliments had been shared with our team and we all look forward to welcoming you back home soon.

With Kind Regards,

Richard Chapman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grande Sukhumvit, A Luxury Collection Hotel

Property: Sheraton Grande Sukhumvit, A Luxury Collection Hotel
Address: 250 Sukhumvit Road, Bangkok 10110, Thailand
Region: Thailand > Bangkok > Sukhumvit
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Bangkok
#8 Luxury Hotel in Bangkok
#11 Family Hotel in Bangkok
#13 Business Hotel in Bangkok
#16 Romantic Hotel in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sheraton Grande Sukhumvit, A Luxury Collection Hotel 5*
Number of rooms: 420
Official Description (provided by the hotel):
Located on Sukhumvit Road in the heart of Bangkok with a walkway connecting the hotel lobby to the convenience of the Skytrain and the MRT underground, guests are moments away from enriching cultural sights, palatial shopping malls, a cosmopolitan dining scene and vibrant nightlife. ... more   less 
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Also Known As:
Sheraton Hotel Bangkok
Sheraton Hotel Grande Sukhumvit
Sheraton Bangkok
Bangkok Sheraton

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