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“This hotel gets better and better”

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Sheraton Grande Sukhumvit, A Luxury Collection Hotel
Ranked #9 of 858 Hotels in Bangkok
Certificate of Excellence
Birmingham, United Kingdom
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“This hotel gets better and better”
Reviewed 13 August 2014

I have stayed in this hotel nearly 200 times and have hardly ever had any problems when I stay there. Staff are always amazing and facilities excellent. One of the highlights of stays here is the breakfast and with recent additions of new dishes it has got even better. Easily the best hotel breakfast I have had. The Italian restaurant in the hotel Rossini's has recently re opened and the menu in there also now better than ever.

Room Tip: Rooms looking out over Queen Sirikit have best views.
See more room tips
  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Richard J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, 22 August 2014
Dear Richard J,

Thank you very much for your continuous support and loyalty towards Sheraton Grande Sukhumvit, A Luxury Collection Hotel, Bangkok.

It is always a great pleasure to receive positive feedback and I was delighted to read that you had enjoyed our breakfast buffet at Orchid Cafe, the Italian cuisine at Rossini's and the level of customer service. Your compliments had been shared with our team and we all look forward to welcoming you back home soon.

With Kind Regards,

Richard Chapman
General Manager
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3,546 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (592)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
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  • English first
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English first
Singapore, Singapore
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 August 2014

One of the best hotels I have stayed at in Bangkok. Luxurious, grand and and at such a convenient location with a covered walkway to Asok train station. It helped when we wanted to go shopping at MBK during one of the rainy evenings. Buffet breakfast is an absolute food fest with the wide array of delicacies and Asian breakfast staples.

Clean and big room complete with a long bath. They even snuck in a cake for my birthday when we went out for the afternoon. Such a pleasant surprise!

Will not hesitate to return for my trips to BKK.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Wonder B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, 14 August 2014
Dear Wonder B,

Thank you very much for choosing to stay at Sheraton Grande Sukhumvit and for the time that you had taken to share your feedback with us.

I was delighted to read that you had enjoyed our central location, the convenience of The Grande Connection, buffet breakfast at Orchid Cafe, our spacious guestrooms and the level of customer service provided by the team. Your compliments had been shared with our team and we all look forward to the next pleasant opportunity of welcoming you back soon.

With Kind Regards,

Richard Chapman
General Manager
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Singapore, Singapore
Level Contributor
68 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 7 August 2014

I stayed a couple of nights on business; the service from airport transfer to check-out was excellent. The breakfast buffet is better than most. The room was large, very comfortable and quiet. Nice views out to the lake.

  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank grahamew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, 11 August 2014
Dear grahamew,

Thank you very much for choosing to stay at Sheraton Grande Sukhumvit and for taking the time to share your feedback.

It is a great delight to read that you had enjoyed our limousine service from the airport, the comforts of our spacious guestrooms and the breakfast buffet at Orchid Cafe. Your compliment had been shared with our team and we look forward to welcoming you back soon.

With Kind Regards,

Richard Chapman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SaarLouis, Germany
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 6 August 2014

Experience was superb. Checking smooth and efficient. Rooms large and nice amenities. Location was top to head for meetings. Had to stay to try the hotel as part of a survey and have to admit wonderful experience. Had some drinks at bar, good knowledge of bartender, had dinner at the Italian fine dining and have to say service impeccable and food even better. The roasted pork belly was outstanding and couldn't be any better in taste, preparation and presentation.

Had forgotten my phone charger and had to come back and lady at reception very helpful. Would go back anytime

  • Stayed October 2013, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank GCL11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, 11 August 2014
Dear GCL11,

Thank you very much for choosing to stay at Sheraton Grande Sukhumvit and for the time that you had taken to share your feedback with us.

I was delighted to read that you had enjoyed the convenience of our central location, the drinks at The Living Room, your dinner at our award-winning Italian Restaurant Rossini's and the level of service provided by our team. We continuously strive to improve the level of our service and your compliments are definitely an encouragement for all of us.

We look forward to welcoming you back soon.

With Kind Regards,

Richard Chapman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 August 2014

A cracking hotel in the heart of Bangkok. Large comfortable rooms, excellent bed product. Good variety of restaurants and an excellent champagne brunch on a Sunday. Pool area is a lovely little oasis of peace and quiet in the heart of a manic city.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Kerensa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, 8 August 2014
Dear Cwp Kerensa P,

Thank you very much for choosing to stay at Sheraton Grande Sukhumvit and for the time that you had taken to share your feedback with us.

I was delighted to read that you had enjoyed the spaciousness of our guest rooms and the Luxury Collection bed, the food & beverage options including the Sunday Jazzy Brunch, and the tropical oasis of our swimming pool. We continuously strive to improve the level of our services and your compliments had been shared with our team. We look forward to welcoming you back soon.

With Kind Regards,

Richard Chapman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 August 2014

Gorgeous suite, spacious bathroom. Hard to believe it was just off the main road, as never heard any traffic. Meals were excellent, especially the Thai .
Spent many quite evenings at the pool bar. All staff exceptionally good. Location great. Spa also worth a visit. Cannot wait to go back.

  • Stayed May 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Joyce G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, 8 August 2014
Dear Joyce G,

Thank you very much for choosing to stay at Sheraton Grande Sukhumvit and for the time that you had taken to share your feedback with us.

I am delighted to read that you had enjoyed your Suite and its features, our central location, the authentic Thai cuisine at basil, the tropical oasis and level of service at The Sala, and the massage rituals at The Grande Spa. Your compliments had been shared with our team and we all look forward to the next pleasant opportunity of welcoming you back soon.

With Kind Regards,

Richard Chapman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
PARIS
Level Contributor
92 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 4 August 2014

I've been a frequent vistor of bangkok and I often go to Sheraton GS.
The buffet is great, the thai restaurant is one of my favorite, and the italian is well ... not so great :)

I also like the swimming pool and the poolside restaurant.

I also like the bar, they serve excellent Mojito's.

the staff is great, speak excellent english.

the problem is that the room are quite expensive, and you don't exactly get what you paid for.
the room are bit old... the furniture is boring.
For me in 2014 this not 5 stars material.
therefore as you can guess, the value for money is poor!

I ususally stay across the street at Sofitel which is brand new!

I'll keep going to Sheraton for its excellent food & bervage , but I will not sleep there until they refurbish :)

  • Stayed November 2013, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank DR_MOJITO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, 7 August 2014
Dear DR_MOJITO,

May I thank you for choosing to stay at Sheraton Grande Sukhumvit and for the time that you had taken to share your feedback with us on TripAdvisor.

I was delighted to read that you had enjoyed the international buffet at Orchid Café, our authentic Thai cuisine at basil, the tropical oasis of our swimming pool and the food at The Sala. Moreover, it is a great pleasure to read that our team has been able to play a part in making your stay more memorable.

I understand that you feel the hotel guestroom was out-of-date and tired. I am pleased to advise that currently we are undergoing a refurbishment of our guestrooms which gives a fresher look and more contemporary feel. This includes a totally new colour scheme, state-of-the-art media hub, 40” TV, upgraded guest room Internet, new lighting, new carpet, new shower fittings and of course new fan coil unit of the air conditioner . The room together with its 45 sq.m. space certainly gives us a leading edge amongst the 5 stars hotel in Bangkok. The total project is targeted to be completed by mid 2015.

I was also concerned to read that the Italian cuisine at Rossini’s did not meet your expectations. As we continuously strive to improve the customer experience at our venues, may I kindly ask you to share more details with me regarding your experience at Richard.Chapman@luxurycollection.com.

Once again, may I thank you for your feedback. I do hope that in spite of this inconvenience we will have the pleasure of welcoming you back in the near future to experience the improvement.

With Kind Regards,

Richard Chapman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grande Sukhumvit, A Luxury Collection Hotel

Property: Sheraton Grande Sukhumvit, A Luxury Collection Hotel
Address: 250 Sukhumvit Road, Bangkok 10110, Thailand
Region: Thailand > Bangkok > Sukhumvit
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Bangkok
#8 Luxury Hotel in Bangkok
#11 Family Hotel in Bangkok
#13 Business Hotel in Bangkok
#16 Romantic Hotel in Bangkok
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Grande Sukhumvit, A Luxury Collection Hotel 5*
Number of rooms: 420
Official Description (provided by the hotel):
Located on Sukhumvit Road in the heart of Bangkok with a walkway connecting the hotel lobby to the convenience of the Skytrain and the MRT underground, guests are moments away from enriching cultural sights, palatial shopping malls, a cosmopolitan dining scene and vibrant nightlife. ... more   less 
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Also Known As:
Sheraton Hotel Bangkok
Sheraton Hotel Grande Sukhumvit
Sheraton Bangkok
Bangkok Sheraton

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