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Reviewed 23 May 2017

Wife and I stayed here between 27-30 April. Simply excellent. We have been staying here at least once a year for the past 10+ years. Competition is fierce in the hotel industry in Bangkok, but SGS continues to evolve and improve after the recent renovation. Some highlights for my readers.

1. Super convenient location. A separate walkway to BTS and Terminal 21. Excellent for general shopping. You could also take the MRT to many of the landmarks such as Chatuchak markets, Central Plaza Grand Rama 9, Tesco Lotus, Big C Supercentre, Esplanade, Thailand Cultural Centre, Chinatown, etc...

2. Very professional and attentive staff. Very busy but still able to keep composure, and always wearing a smile (that’s the Thailand I know).

3. Food and service qualities were very good as usual. We didn’t have breakfast with our package this time, but the fruit and veggies are usually very good. For this time, we had dinner at the hotel’s Italian restaurant and it was just marvelous (see separate review on Rossini’s).

4. The Spa at SGS has been running a few specials, but quality never compromised. Booking this time is much more efficient, and Ms Pavalee has been very helpful in making the arrangements.

Over all, a lovely and relaxing stay. Final note – the unobstructed view facing south over the lake was great. On a sunny day, I could see as far as the Bhumibol 1 Bridge!

Room tip: Rooms facing south are quieter and have better views.
Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Value
    • Service
1  Thank 223michaelh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMSGS, General Manager at Sheraton Grande Sukhumvit, a Luxury Collection Hotel, Bangkok, responded to this reviewResponded 30 May 2017

Dear Michael H,

Thank you for your loyalty and continuous support for the Sheraton Grande Sukhumvit for the past 10+ years.

Thank you for your kind words and detailed review as it is very much appreciated. I certainly welcome your feedback as it is an important part of our self-assessment in knowing we are providing the services for the most important aspect of the hotel – our guests.

We certainly hope that your future plans to Bangkok include the Sheraton Grande Sukhumvit and that we will have the opportunity to welcoming you back with warm and gracious Thai hospitality.

With kind regards,
Richard Chapman
General Manager


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Reviewed 22 May 2017 via mobile

I recently stayed here for 2 nights on a business trip. As a long time SPG Platinum, I've stayed in a lot of hotels around the world and Starwood generally treats me very well. But this Sheraton goes above and beyond.

For starters, breakfast in Rossini's is head and shoulders above the usual executive lounge fare. It's an actual restaurant with both a breakfast buffet and cooked to order meals. Real eggs Benedict (not the pale imitations you often find) with a glass of Prosecco makes a great start to your weekend.

The pool here is something special. Looking down from my room I could barely see the water. Totally surrounded by tropical trees, it's like swimming in a jungle. Check out the photos on their website.

To me the difference between a good hotel and a great hotel is the staff and the staff here is terrific. Literally everyone I encountered here was pleasant, friendly and helpful.

I had an early start on my last day in Thailand. It was a very pleasant surprise to find they start serving breakfast here at 5:30.

This is a wonderful hotel. I will certainly be back.

Date of stay: May 2017
Trip type: Travelled on business
1  Thank Pioneer672961
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMSGS, General Manager at Sheraton Grande Sukhumvit, a Luxury Collection Hotel, Bangkok, responded to this reviewResponded 30 May 2017

Dear Reviewer.

Thank you for staying at the Sheraton Grande Sukhumvit during your recent 2 nights business visit to Bangkok and for going to the trouble of sharing with me your stay experience.

Your opinions are very valuable in helping us maintain a high level of service to guests and in ensuring that your expectations are met on each visit. I am most delighted to learn that you enjoyed the executive breakfast at Rossini's as I find the breakfast the most important meal of the day. Our biggest asset of the hotel is our people and I am happy to hear that we were able to enhance your trip and make it memorable.

We certainly hope that your future plans to Bangkok include the Sheraton Grande Sukhumvit and that we will have the opportunity to welcoming you back with warm and gracious Thai hospitality.

With kind regards,
Richard Chapman
General Manager

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Reviewed 21 May 2017 via mobile

A mixed bag of clientele at this hotel. Some on business, others like myself on a short break. It's a SPG hotel - so it's standard and rooms are consistent globally. The hotel is connected via an overhead bridge to the Skytrain and a further walk leads you to the underground for the Bangkok subway. These 2 mode of transport takes you to Mose it the tourist spots. Just across the hotel, there is Terminal 21 a shopping mall that has a variety of shops, including a supermarket in the basement. Only complaint, is that the roads in Sukhumvit is always jam.
There's also a whiskey/cigar bar in the basement that carries a good range of both whiskeys and cigars.

Date of stay: May 2017
Trip type: Travelled as a couple
2  Thank leicalover
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMSGS, General Manager at Sheraton Grande Sukhumvit, a Luxury Collection Hotel, Bangkok, responded to this reviewResponded 25 May 2017

Dear leicalover,

First of all may I thank you for staying recently with us here at the Sheraton Grande Sukhumvit and for sharing your experiences.

I was happy to read that you enjoyed your overall stay with us at the hotel and appreciated the convenient location of the hotel. Indeed the direct pedestrian bridge access to both the sky train and subway station – the only such one in the city, and the new shopping/entertainment center opposite, is making the hotel even more attractive as the preferred hotel for leisure as well as for business purposes.

We look forward to welcoming you back again soon.

With kind regards,
Richard Chapman
General Manager

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Reviewed 21 May 2017

The hotel is perfectly situated in Sukhumvit and has its own access point to the BTS (Bangkok Transit System - Sky Train). The staff is incredibly friendly and professional, and the amenities are spotless. Mr. Chapman made sure our stay was perfect!

Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Charlie L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMSGS, General Manager at Sheraton Grande Sukhumvit, a Luxury Collection Hotel, Bangkok, responded to this reviewResponded 25 May 2017

Dear Charlie L,

May I take this opportunity to thank you for staying at Sheraton Grande Sukhumvit, a Luxury Collection Hotel Bangkok.

The voice of customers is critical in maintaining our high standards and I am pleased to read about the positive interactions you had during your stay with us. Our biggest asset of the hotel is our people and I am happy to hear that we were able to enhance your trip and make it memorable.

We look forward to the next opportunity of welcoming you back.

With kind regards,
Richard Chapman
General Manager

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Reviewed 21 May 2017 via mobile

I don't think you can a better hotel in BKK. Rooms are very comfortable and up to date. Service through out the hotel is six star. I thoroughly enjoyed my stay there. And by the way, best location in BKK.

Date of stay: May 2017
Trip type: Travelled on business
1  Thank JDK20
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMSGS, General Manager at Sheraton Grande Sukhumvit, a Luxury Collection Hotel, Bangkok, responded to this reviewResponded 25 May 2017

Dear JDK20,

Thank you for choosing Sheraton Grande Sukhumvit and for your very generous comment.

It is always a great pleasure to receive positive feedbacks and we look foward to welciong you back with warm and gracious Thai hospitality.

With kind regards,
Richard Chapman
General Manager

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