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“An oasis in the heart of Bangkok!” 5 of 5 bubbles
Review of The Westin Grande Sukhumvit

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The Westin Grande Sukhumvit
Ranked #73 of 849 Hotels in Bangkok
Certificate of Excellence
Victoria, Canada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“An oasis in the heart of Bangkok!”
5 of 5 bubbles Reviewed 17 April 2014

Thank you to the team at the Westin Grande for an excellent experience. Every member of the staff we met, went out of their way to ensure our stay was memorable. The location of the hotel was ideal, walking distance or a ride on the MRT to most sites. In a busy city like Bangkok, coming back to this hotel after a day of exploring was a stand out and a welcome addition to our holiday. The breakfast buffet included everything you could imagine for your first meal of the day. The Hotel's Chef gives this offering his personal attention and he welcomes your conversation and feedback.

Room Tip: Rooms on the Executive Floors for their views, quietness and additional services.
See more room tips
  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBangkok, General Manager at The Westin Grande Sukhumvit, responded to this review, 29 April 2014
Dear Scott H,

Thank you for sharing and thank you also for the great feedback. I am very pleased that you enjoyed your time here and members of the Hotel team took the time to look after you personally. Thank you for staying with us.

Kind regards,
Charles Jack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,908 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (344)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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  • Indonesian first
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English first
Dhaka City, Bangladesh
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 17 April 2014

If you are staying in Sukhumvit and looking for a convenient location, this just might be the one. It is on the main road and very much next to Asoke station. If you are on a busy/ business trip, you even might find time for a little shopping- robinson is practically in the same building. Terminal 21 is just across the street. 7/11, Mac, Starbucks are just around the corner. Walk out of the hotel and start walking along the footpath on the right - Thai street & night life is waiting for you. I have stayed in various locations in Sukhumvit and this by far is my favourite in terms of location.

I was in a premium deluxe room. It was spacious and the view was good. The 6 night stay had been quite smooth & pleasing. There was some issue with the coffee maker but I can easily ignore it because of the way the stuff responded to it. Service was wonderful all through.

Yes, the bathroom could be better. But I guess unless you have seen other Westin properties, you will not even realize it is any different.

Overall, I had a pleasing stay and I would love to come back for even a holiday trip.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FarhaNZaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBangkok, General Manager at The Westin Grande Sukhumvit, responded to this review, 29 April 2014
Dear FarhaNZaman,

Thank you for taking the time to post and share with us - it's terrific to read your feedback and I am delighted you enjoyed your stay, the location of the Hotel along with the team looking after you well. We hope there is the opportunity to welcome you back again - for either business or pleasure.

Many thanks,
Charles Jack
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 16 April 2014

It is situated right on the main Sukhumvit Road. Great location with close proximity to couple of train stops. The Bathrooms are a bit old and can do with some renovation. Seven Eleven right across the hotel.

  • Stayed May 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank PuttBMW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBangkok, General Manager at The Westin Grande Sukhumvit, responded to this review, 29 April 2014
Dear PuttBMW,

I do appreciate you taking the time to post feedback in your recent stay. I have to agree that our location of the Hotel and proximity to transport is very convenient; thank you for sharing. We are always making improvements to the Hotel, so hope you can experience this sometime in the future. Many thanks for staying with us.

Kind regards,
Charles Jack
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
4 of 5 bubbles Reviewed 13 April 2014

great location for those shoppers. Rooms clean and service is nice. I would like to stay here once more if i get a chance to visit Bangkok again.

  • Stayed May 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lookingfora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBangkok, General Manager at The Westin Grande Sukhumvit, responded to this review, 29 April 2014
Dear Lookingfora,

Thank you for taking the time to post, and we delighted you would return to us, should the chance arise. Thank you for sharing.

Kind regards,
Charles Jack
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, USA
Level Contributor
82 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
3 of 5 bubbles Reviewed 12 April 2014

This is the fourth Starwood property we've stayed at in Bangkok, and we had high expectations for a Westin Grande. Unfortunately, we found the service to be lacking - very unpersonalized and robotic - and there wasn't anything about this property that stood out to us.

At check-in, we stood around for about 5 minutes before someone came over to assist us. Since we're Platinum, they took us up to the executive club to check in. She was professional and gave us a "deluxe room" which was actually the same as all of the ones in the pictures - with most of the floors being SPG, it doesn't seem like Platinum guests get any upgrades or special treatment, which is a bit unusual for Starwood properties. That said, the room is spacious and nice, and newly remodeled. There is still some construction on the highest levels with noise during the day, which was quite loud in the middle of the day (there are no alerts about this on the website or while booking. We found out only upon arriving in our room.) The executive club was adequate in the evening for snacks and drinks. The service was friendlier than in other places of the hotel.

Breakfast was a mess. The first morning, they seemed all confused, didn't know where to seat us and ultimately put us at a table, side by side, looking straight at a pretty intense business meeting (when there were more private tables available). Even when we tried, we couldn't get them come back to give us tea or coffee or water. We decided to just finish our breakfast and speak to the manager - when asked, they sent us to the front desk (??) then the concierge helped us find the restaurant manager who was in the restaurant the whole time. His English wasn't sufficient to have a conversation, and he told me if I wanted water, I should have gotten it from the buffet (again ??). We skipped breakfast the next day. The third day, service seemed more normal. But all of this really threw me off for a Starwood property.

The pool area was good and the service was attentive during happy hour. We enjoyed spending the evenings there. The location next to Terminal 21 is good.

Nothing really stood out for us at the Westin Grande. For SPG folks, I recommend the Plaza Athenee or the Four Points for more attentive service and more memorable stays.

  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank gringa220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBangkok, General Manager at The Westin Grande Sukhumvit, responded to this review, 21 April 2014
Dear gringa220,

Thank you for the extensive feedback - I appreciate both the compliments and also the areas where you feel we fell short. Generally breakfast is a busy place in the Hotel, but there is no excuse for shortfalls in service, for which I apologize. In relation to an upgrade, we always do allocate all available Suites by the end of the day, but unfortunately not always are there enough for every member - please do let me know if there is an opportunity for you to return for us to restore some confidence. Thank you again for the feedback.

Kind regards

Charles Jack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
5 hotel reviews
5 of 5 bubbles Reviewed 11 April 2014

Stayed here in my last visit to Bangkok Central located and a great place to stay , all the facilities are near by great food available in hotel and outside on roadside too ,rooms too are if and comfortable , pool is very located on 7 floor gives a great feeling ,lobby too is big and well manned

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sonudheer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBangkok, General Manager at The Westin Grande Sukhumvit, responded to this review, 29 April 2014
Dear sonudheer,

Thank you for staying with us, along with sharing details of your stay. I am very pleased you enjoyed what we have to offer.

Be well,
Charles Jack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level Contributor
143 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
3 of 5 bubbles Reviewed 10 April 2014

My SPG suite night upgrade was well worth it, a very spacious and well appointed room.

The breakfast in the lobby had many western and Asian options. Open until 1030 makes it a nice brunch locations.

Gym was short of being a true 'Westin Workout'.

I had a rather poor experience at the executive club where my I was charged for my guests despite them arriving minutes before the executive club happy hour closed and did not drink.

I will stay at the Sheraton Grande next time. Executive club and management need to treat Platinum guests better.

  • Stayed April 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank MPCLDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBangkok, General Manager at The Westin Grande Sukhumvit, responded to this review, 28 April 2014
Dear MPCLDC,

Thank you for sharing and thank you for also staying with us. I'm delighted that there were some positive aspects of your stay, but disappointed that when your three extra guests joined you at Westin Executive Club that there was an issue with the billing. We do have a standard nominal charge should extra people with to join, with the intent to maintain and manage the exclusivity of the Executive Club for both people like yourself, as well as other Westin Executive Club guests. I realize that some other Hotels may manage this differently when that do not have a designated Club and use public space for their Lounge facilities. I am sorry about the disappointment, as my team and other guests also shared your comments with me.

Thank you for the feedback - it is very much appreciated.

Kind regards,
Charles Jack
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Grande Sukhumvit

Property: The Westin Grande Sukhumvit
Address: 259 Sukhumvit 19, Sukhumvit Road, Bangkok 10110, Thailand
Region: Thailand > Bangkok > Sukhumvit
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#47 Spa Hotel in Bangkok
#48 Business Hotel in Bangkok
#65 Luxury Hotel in Bangkok
#114 Romantic Hotel in Bangkok
#118 Family Hotel in Bangkok
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Westin Grande Sukhumvit 4.5*
Number of rooms: 363
Official Description (provided by the hotel):
Experience the Westin difference at The Westin Grande Sukhumvit, Bangkok, a contemporary retreat in the heart of the city’s thriving business and entertainment district. The hotel is steps from the BTS Asok skytrain and MRT Sukhumvit subway stations ensuring guests are moments away from the city’s best shopping, vibrant nightlife, and unique cultural attractions. ... more   less 
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Also Known As:
The Westin Grande Sukhumvit, Bangkok Hotel Bangkok
Westin Bangkok
Bangkok Westin

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