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The Westin Grande Sukhumvit
Ranked #75 of 851 Hotels in Bangkok
Certificate of Excellence
Bethesda
2 reviews
“Great hotel”
5 of 5 bubbles Reviewed 29 July 2014 via mobile

My family and I stayed here for a night. Very nice and clean. The staff was also very nice. We realized last minute we needed an extra bed since there was 4 of us so they brought in an extra twin bed. The location is great. If I remember correctly it's near a skytrain station. The breakfast was awesome. Lots of variety. I would stay here again

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mama_sks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBangkok, Director of Sales & Marketing at The Westin Grande Sukhumvit, responded to this review, 4 August 2014
Dear Mama_sks,

Thank you for choosing to stay with us. We look forward to welcoming you and your family back next time you visit Bangkok.

Trixie Scully,
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,941 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (349)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Hong Kong
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 July 2014 via mobile

Right next to Terminal 21, Asoke BTS and MRT, it is an unbeatable location for shopping and going around in Bangkok. The hotel service is very good and breakfast is excellent. I like the idea of extended breakfast hours to 2:30 pm in the weekend. It is very useful for people who get up late in the weekend.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank raywsman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBangkok, Director of Sales & Marketing at The Westin Grande Sukhumvit, responded to this review, 4 August 2014
Dear raywsman,

Many thanks for your review and it's great to hear you enjoyed our Long and Lazy Saturday breakfast. I hope we'll be able to welcome you back again soon.

Trixie Scully,
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
171 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 bubbles Reviewed 25 July 2014 via mobile

Firstly, relatively prompt and service oriented staff. Eager to please and extremely pro-guests sentiments transmitted throughout. From the first onset when you're greeted with a cheerful smile and full assistance with your bags, and ushered to the lift and even helped press the elevator. Next was the prompt check-in, and while I was being ushered swiftly to the Executive Lounge, staff at the lounge was equally outstanding.

Welcome drinks delivered in a split second, formalities done and away in a brief few minutes. Staff then ushers you to your room and the usual familiarity briefing.

Room is clean cut, airy and well-spaced. Nice ambience and feel of a home away from home.

Unfortunately, room 1707 was filled with numerous flaws. Shower head pressure was quite minimal and the water after showering is trapped due to uneven tiling of the floor.

Corridor seemed musky and stale which seriously contradicts the refresh theory of Westin.

Another great thing about this hotel is the FANTASTIC dessert and pastries at the lounge! Now this is "heavenly" dessert!

So on the whole, a reasonably priced hotel considering other brands from the same SPG group costs just slightly lesser and it's not a full fledged hotel.

Breakfast selection were quite large and varying, service staff were also prompt in clearing your plates and replenishing coffee and tea.

Another great thing was their guest specialists who contacts you before your stay to get acquainted with your preferences and sets everything in order. Even calls you once you've checked in to ensure everything is order. Basically sums up great communication efforts and relay of information.

But another downside is the lack of managerial authority that reinforces and explains situations. Cause I've sent an email as a feedback like over a month ago, but no one has reverted which seems quite appalling.

But other than that, the rest of the staff seems quite fantastic.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank derekang1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBangkok, Director of Sales & Marketing at The Westin Grande Sukhumvit, responded to this review, 28 July 2014
Dear Derekang,

Many thanks for your very thorough review and I'm glad you had a good stay. I'm very sorry you did not receive a response to your email and will investigate that for you myself. Thanks again, and I hope you will return soon.

Trixie Scully,
Director of Sales & Marketing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
127 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 bubbles Reviewed 22 July 2014 via mobile

Award winning service in the heart of the central shopping area! I needed to find a dry cleaner and after walking around looking without success the woman at the front door downstairs looked up a cleaner, found a messenger, took my laundry and handled everything for me! Beyond unbelievable! 5 star hotel and in a great area. Close to several Indian restaurants too! A+++

Stayed July 2014
Helpful?
1 Thank MM27APR20154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBangkok, Director of Sales & Marketing at The Westin Grande Sukhumvit, responded to this review, 28 July 2014
Thank you so much for your kind review. It's always good to hear a story about one of our team taking such good care of our guests.

Kind regards,
Trixie Scully
Director of Sales & Marketing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 19 July 2014 via mobile

I stayed here as my company office is within walking distance. The hotel is excellent. I found it very clean, with comfortable, well maintained rooms and facilities. The breakfast spread was very good. Staff were very helpful and willing to help. The gym facilities were good, especially as this isn't an area where you could easily go outside for a run. The neighborhood is good for eating out and bars. There are also some genuine massage parlors (i.e. where you only get a Thai massage without any 'extras') within walking distance. I would definitely stay here again. This

Stayed July 2014, travelled on business
Helpful?
Thank Biztraveler_001766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBangkok, Director of Sales and Marketing at The Westin Grande Sukhumvit, responded to this review, 28 July 2014
Dear Biztraveler_001766,

Many thanks for sharing your experience and letting us know you enjoyed our hotel and the surrounding area. We hope to welcome you back again some time.

Safe travels,
Trixie Scully
Director of Sales & Marketing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 16 July 2014

We chose to stay in The Westin for two nights before coming home as we have stayed in The Westin Kuala Lumpur many times and the service has been very good and very welcoming however this hotel certainly did not meet those standards. We checked in and the person who checked us in was very unfriendly and did not try and make conversation. We then went up to our room and it was horrible. We walked in and the carpet was dirty, I went to use the bathroom and upon washing my hands the tap was broken. We then tried to ring the reception desk and the phone was not working. We then went downstairs to the reception desk to ask if we could possibly change rooms and the woman at the desk was so unhelpful and actually quite rude. She said she was going to check another room and told us to wait downstairs. She then came back and asked us to come to the new room and see if we were happy with it. We then finally managed to move rooms. We freshened up and went downstairs to ask the concierge if we could have some information about going to some attractions... once again he was very unfriendly and very cold. We tried to enjoy the rest of our holiday and did not spend much time in the hotel because of the staff and how unfriendly they were as well as the room not being very clean. Upon checkout we wrote a feedback form and hopefully this was given to the general manager. Very disappointed with this hotel, I would not go back and certainly do not recommend people to stay there. The only good thing that came out of it was that it was in a good location.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank manpreets96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBangkok, General Manager at The Westin Grande Sukhumvit, responded to this review, 18 July 2014
Dear manpreets96,

I do appreciate you providing the feedback about your recent stay and I am naturally disappointed that the experience you have outlined was far from what we strive for. I am sorry that we let you down, as we pride ourselves on both product and service. As expressed prior, we do sincerely hope we have an opportunity to restore some confidence in the future sometime, and can share our true hospitality. Do let us know.

Kind regards,
Charles Jack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 12 July 2014 via mobile

I have stayed at this hotel many times over the past 10 years. It is truly a pleasure every time and I recommend the Executive floors with access to the Executive Lounge (level 24). Although a little expensive it is worth the cost. Staff are great and you merely ask for any assistance. Dr Tony

Stayed July 2014, travelled on business
Helpful?
1 Thank Tony Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBangkok, Director of Sales and Marketing at The Westin Grande Sukhumvit, responded to this review, 21 July 2014
Dear Dr Tony,

We really appreciate your loyalty and look forward to seeing you again soon.

Be well,
Trixie Scully
Director of Sales & Marketing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Grande Sukhumvit

Property: The Westin Grande Sukhumvit
Address: 259 Sukhumvit 19, Sukhumvit Road, Bangkok 10110, Thailand
Region: Thailand > Bangkok > Sukhumvit
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Spa Hotel in Bangkok
#48 Business Hotel in Bangkok
#67 Luxury Hotel in Bangkok
#113 Romantic Hotel in Bangkok
#117 Family Hotel in Bangkok
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Westin Grande Sukhumvit 4.5*
Number of rooms: 363
Official Description (provided by the hotel):
Experience the Westin difference at The Westin Grande Sukhumvit, Bangkok, a contemporary retreat in the heart of the city’s thriving business and entertainment district. The hotel is steps from the BTS Asok skytrain and MRT Sukhumvit subway stations ensuring guests are moments away from the city’s best shopping, vibrant nightlife, and unique cultural attractions. ... more   less 
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Also Known As:
The Westin Grande Sukhumvit, Bangkok Hotel Bangkok
Westin Bangkok
Bangkok Westin

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