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“Serene Stay a Great, Chaotic City” 5 of 5 bubbles
Review of Grand Hyatt Erawan Bangkok

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Grand Hyatt Erawan Bangkok
Ranked #23 of 849 Hotels in Bangkok
Certificate of Excellence
Abu Dhabi, United Arab Emirates
Level Contributor
46 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Serene Stay a Great, Chaotic City”
5 of 5 bubbles Reviewed 13 January 2013

My partner and I booked the Grand Hyatt Erawan for half our too-short trip to Thailand, spending the other half at the Hyatt Regency Hua Hin. It was a great stay from start to finish, and I can think of very little about the Grand Hyatt that isn't just as it ought to be. From our evening arrival, the soaring lobby and gracious staff made an excellent first impression, one that was borne out throughout our stay.

A great central location means that you can walk to shopping, cultural attractions, and the beautiful Lumphini Park, while the hotel's high profile means that every taxi and tuktuk driver knows exactly where it is. Others haven't liked the older, non-renovated rooms, but our club room on the 18th floor, while compact, was pretty near perfect - spotlessly clean, marvelous mattress, fast wifi, and nice little touches like reading lights on the headboard. Plenty of room in the small but space-efficient closet, and lovely cool wooden floors that echo the wood decoration on display throughout the hotel.

We loved the 17th floor Grand Club - there was nothing that was too much trouble for the ever-smiling staff, who happily booked tours and reserved tables at restaurants around town for us. The breakfast and cocktail hours alike were well stocked with a nice mix of Thai and Western choices; bar service was generous and prompt.

We made good use of the 5th floor pool and spa. The pool is amazingly tranquil for being right in the middle of the madness of Bangkok, but its lush greenery made us feel miles away. Our only quibble is that we like warmer water (most pools in Thailand don't seem to be heated, which I suppose isn't necessary most of the year). We didn't try the spa proper, but the changing facilities are supplied with a first-rate steam room, sauna, and jacuzzi, which were rarely crowded and perfectly maintained.

This was our first trip to Thailand, but when we return (and we will!), the Grand Hyatt will be our base in Bangkok.

Room Tip: As the renovation continues, consider choosing between the more traditional older rooms and the slee...
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  • Stayed January 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ElMusaferain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (521)
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English first
Noto, Italy
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 13 January 2013

we stayed with 4 friends in the hyatt in Bangkok for a few days. As to be expected from this class of hotel ; the service, the quality, the rooms were absolutely fantastic. They have a very nice big gym, beautiful swimming pool. Breakfast is very yummy (buffet style).
All the positive things you read about the Hyatt are correct.
BTS is very close by. Staff is friendly with excellent knowledge of English.
No complaints what so ever.
Great!

  • Stayed January 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bert v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann Arbor, Michigan
Level Contributor
95 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed 10 January 2013

I spent a few days in Bangkok and stayed at this place and was very impressed. The staff was very friendly and helpful in many ways. The rooms are pretty standard for a Hyatt but are nothing to be upset with. The building itself is beautiful and is full of shops on some floors. The facility includes a gym (a very nice gym, you get free towels and bottled waters) and a good spa from what I heard. The hotel also does a good job with its breakfasts, on the main floor there's a huge buffet with pretty much anything you could want for breakfast ranging from American foods to many different and delicious Asian foods. If you're a Starwood member, this great breakfast comes free (I'm not sure what the standard price is honestly) along with the buildings wifi network. Location wise, the hotel is near a couple of shopping malls and right next to the high rise subway system that can take you all over the city (used it to go to the night markets). Because Bangkok can get so congested traffic wise, it was helpful to be close to mass transportation. Overall, there was nothing to complain about and I would encourage anyone planning to stay in the area to consider the Hyatt Erawan as an option.

  • Stayed December 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sam c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NLacey, Manager at Grand Hyatt Erawan Bangkok, responded to this review, 12 January 2013
Thank you for your generous comments regarding your recent stay with us, the team here at Grand Hyatt Erawan Bangkok are delighted indeed to learn that you had an enjoyable experience with us.

As a small point of clarification, Grand Hyatt Erawan does not participate in the Starwood Preferred Guest Program, rather we participate in Hyatt Gold Passport. Our members do receive a range of benefits throughout the hotel.

We look forward to welcoming you back to Grand Hyatt Erawan Bangkok.

Best regards

Nicholas Lacey
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Asia
Level Contributor
77 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
3 of 5 bubbles Reviewed 9 January 2013

If you are used to staying in five star properties in Asia, especially frequenting the Club floor you will be disappointed. We booked the Hyatt as we were meeting up with other friends who had booked it. On arrival we were promptly escorted to the Club Lounge for check-in. I have to say all the staff we met along the way were quite delightful. The Club Lounge itself was very dated with only two comfortable sofas among a very few soft armchairs but many hard stiff arm chairs around tables. I was quite surprised to see the remnants of breakfast still on the floor and it was around 12 noon.

We were shown to our Club Room. I have to say I was completely shocked by what I saw. It was old and in dire need of refurbishment, the net curtains looked grey and dirty and the curtains looked as though they were full of dust. The armchair was covered in fresh stains and the carpet was so dirty I would not have been able to take my shoes off. The bathroom was so old and the mold around the sink sealant was really off putting. I spoke with reception who sent housekeeping straight away and changed the chair and said they would steam clean the floor, they really were quite helpful, however, there was no way I could stay let alone sleep comfortably in the room. We made the decision that even though our friends were staying there we would move next door to the Four Seasons. I called the Club Reception to inform them as such and the Club Manager - delightful lady I must add, recommended that we take a look at a newly refurbished room which we had no idea about. (our friends that had booked did and had requested a new room) We took a look at a newly refurbished room and it was new, clean, modern and contemporary but still had kept simple Thai features. It was a little cramped but very suitable.

This room had a great rain shower one of the best I have experienced in Asia, very powerful. One thing to remember though is if in the shower ensure the bathroom door is either fully open or closed as if in between you can't open the shower door. Luckily there is a small door above the bath so I was able to get help. The toiletries, a make I am unfamiliar with were really lovely and housekeeping were very generous with them so you had plenty for two people. The floor with the new rooms on were also refurbished with new carpets in the corridors, but attention to detail was lacking as the black wood doors of all the rooms were quite dusty.

Club Lounge. Breakfast in the club lounge was disappointing, the presentation was very poor and there was a very poor hot selection, I understand that space is limited in the kitchen and that refurbishment is due to take place. In the meantime the Exec Chef should take a look at the presentation/choice even visit some other 5 star lounges in Asia to get an idea of what it should look like and improve it as soon as possible. Same goes for the cocktail buffet which on most occasions the lounge was full and people were actually eating their food at the reception desk out side the club lounge. We often skipped the cocktails as there was no where to sit.

Pool - Again the facilities are dated and lacking attention to detail. There should have been someone regularly walking around the pool sweeping up the leaves and cleaning out the jacuzzi periodically. I ordered a Thai Salad which was fine but obviously made earlier in the day and as such I decided I would eat else where for future meals. The Chicken Satay I have to say was delicious! Servers should have been more visual it was often hard to get service with out getting up and once food was served plates not collected for some time. Lost sales for the hotel I would say.

Spa - Loved it! My only comment would be to get Housekeeping to give the white massage chairs a good clean.

Room Service - Being too tired to go out one night we ordered room service. Certainly acceptable, bread rolls with the meals would have been nice.

Location - Perfect for shopping!

Limo - Water provided but no fresh wet towels.

An old tired hotel lacking attention to detail. Wonderful friendly staff which is it's saving grace. Once the club lounge and all bedrooms are refurbished, food choice/presentation rectified I'm sure it will be much improved.

Certainly for now it would not be my choice of hotel in Bangkok.

Room Tip: Beware there are new and old rooms. Book an old room at your peril.
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  • Stayed January 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank greatholsAsia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NLacey, Manager at Grand Hyatt Erawan Bangkok, responded to this review, 12 January 2013
Thank you for taking the time to detail your recent experience with us. We very much appreciate the feedback you provided as it has certainly given us an insight into areas we can improve.

I am glad to note that you enjoyed our newly remodlled guestroom. Our suites and Grand Club Lounge will also soon be undergoing a complete refurbishment commencing in late March and we will certainly take note of your comments as we finalise our design direction.

Please accept our sincere apologies for the service experience in our poolside area. We will certainly look into this area and ensure we improve accordingly. Thank you for bringing this matter to our attention.

We do hope to have the opportunity to welcome you back to Grand Hyatt Erawan Bangkok.

Best regards

Nicholas Lacey
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 9 January 2013

We arrived at 11pm on New Years Eve. We asked for a room facing the fireworks - unfortunately none were available. We went up to our room to find it to be very elegant. The only ideas for improvement in the room are the smoke detectors look yellowed whether it be from smoke or age it doesn't fit with the room. Also the shower door hits the wall - an apparent design problem.

We had not been in our room 15 minutes when the front desk called apologizing again for the fact they did not have a room where we could watch the fireworks. Since it was not possible the General Manager offered to take us to the rooftop to watch the fireworks. We were totally impressed by this kind gesture. We were picked up at 11:45 and ushered to the roof.

This truly exceeded our expectations! We watched as the sky above Bangkok lit up with fireworks for a good 10 minutes at midnight.

The next morning we enjoyed a wonderful breakfast with many choices. With the help of the concierge we did the canal boat trip which was great and visited the reclining Buddha. I wouldn't bother with MBK - just a bunch of shops selling junk (unless you are into junk).

We are Platinum members with Hyatt - this stay set the bar for us. Thank you Hyatt!

  • Stayed December 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BikergirlzRock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NLacey, Manager at Grand Hyatt Erawan Bangkok, responded to this review, 12 January 2013
The team here at Grand Hyatt Erawan Bangkok are delighted you enjoyed your stay with us and had a memorable beginning to 2013.

We look forward to welcoming you back before too long we hope.

Best regards

Nicholas Lacey
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 8 January 2013

Wonderful service, nice balance between price and high quality, excellent service during your whole stay, friendly personnel starting from entering the hotel until your departure. High quality accommodation, refurnished modern room, high speed Internet, wifi throughout the hotel. Nice swimming pool and great service, excellent gym and guidance of professional trainers. Beautiful Spa. Dining possibilities at lower level with various restaurants and bars. Connected to the shopping centre. Advise: just book, enjoy and relax.

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WilKarin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo, Japan
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 8 January 2013

Stayed at the hotel for four nights over the New Years holiday. It was a great visit and I have to stay that the Hyatt staff made the visit. They were always attentive, kind, and willing to help in any way they could. We made use of the many of the facilities and restaurants during our time and the level of service stayed the same. We were in a Club Room for this stay and we're blown away by the Club level experience. I have stayed in Hyatts before and stayed in club rooms but this was far above that. The service provided was extraordinary and the food/drinks were well above expectations. We also stayed in a renovated room and would recommend you request it. We did not see an old room but do not know how it would compare. The room was well appointed and tastefully done. The rain shower was an added bonus. The hotel was in a great location and would recommend to anyone making a visit to Bangkok.

Room Tip: Ask for a renovated room as they are very well done.
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  • Stayed January 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sam G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Erawan Bangkok

Property: Grand Hyatt Erawan Bangkok
Address: 494 Rajdamri Road, Bangkok 10330, Thailand
Phone Number:
Region: Thailand > Bangkok
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Bangkok
#18 Spa Hotel in Bangkok
#22 Luxury Hotel in Bangkok
#22 Family Hotel in Bangkok
#26 Romantic Hotel in Bangkok
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Erawan Bangkok 5*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Bangkok's business and commercial district, Grand Hyatt Erawan Bangkok is a five-star luxury hotel with resort-style amenities. The hotel recently introduced newly renovated guestrooms and suites designed by Tony Chi, offering residential ambience to ensure that guests feel at home. Enjoy a rejuvenating experience in one of our six residential spa cottages after a gruelling day of business meetings or corporate events. Indulge your palate with our dining options, such as Tables Restaurant, Spasso Restaurant & Bar, and Erawan Tea Room. Immerse yourself in Thai culture by visiting the Grand Palace, the Emerald Buddha and the Silom District. You can also drop by the Chatuchak Weekend Market, home to more than 2,000 stalls selling various knick knacks and more! ... more   less 
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Also Known As:
Grand Hyatt Erawan Bangkok Hotel Bangkok
Grand Hyatt Bangkok
Hyatt Erawan Bangkok
Hyatt Bangkok
Bangkok Hyatt

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