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“Disappointing return visit” 3 of 5 bubbles
Review of Hotel Windsor Suites & Convention Bangkok

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Hotel Windsor Suites & Convention Bangkok
Ranked #213 of 844 Hotels in Bangkok
Cardiff, United Kingdom
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Disappointing return visit”
3 of 5 bubbles Reviewed 8 August 2014

I've stayed at this hotel several times and this was the first time I've been disappointed. It has a great pool and the location is excellent, close to the skytrain and MRT underground.
However the hotel let itself down with poor customer service.
Firstly bad management meant there were not enough staff to deal with breakfast. Tables were left uncleared and the clear ones had no cutlery. Guests were left to fend for themselves.
Secondly staff failed to resolve a bathroom plumbing problem. After initially reporting it nothing was done. Finally I had to request a change of room.
This was a favourite hotel of mine and I do not understand how standards have slipped at a time tourists are avoiding Thailand.a

Room Tip: Ensure you are on a high floor, 14+ as the lower ones are inferior
See more room tips
  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
Thank Prince-Iago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindsorSuitesBKK, Front Office Manager at Hotel Windsor Suites & Convention Bangkok, responded to this review, 12 August 2014
Dear Valued Guest,

Kindly accept our sincerest apology for the dissatisfaction you have experienced during your previous visit with us. Your feedback has already been taken into consideration for the actions we will take to improve the quality of guest service we provide to all of our clients. Staffing is now being handled by the Human Resource and all guest contact personnel will be subjected to rigorous training to ensure that all of our guest’s requirements are being met. We will strive harder to correct these minor incidents and make sure that high standard of hotel service is provided at all times.

We do appreciate the positive comments you have given the hotel here in Tripadvisor. As you have said, our location is very ideal for travelers visiting Bangkok both for business and leisure. Aside from the gigantic size and fantastic view from the hotel’s outdoor swimming pool, we hope that you have also enjoyed the underwater music which we recently installed in the pool area.

Please give us another chance to show to you that we do value our guest’s satisfaction and prove to you once more that we are still your favorite hotel here in Bangkok.

We would like to hear more from you, contact us directly or through the hotel website and we guarantee that we will do everything we can to make your future visits with us more comfortable, relaxing and enjoyable.


Yours in service,

Gerard Fausto
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,458 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (312)
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  • Chinese (Simplified) first
  • Danish first
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English first
Singapore, Singapore
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 6 August 2014

We are presently staying at the Windsor Suites in Bangkok. We have been here for 3 weeks and plan to stay another 3 weeks. We are more than pleased with our experience. The staff, from front desk to those who clean our room and take care of pool and exercise room, have treated us like royalty. Everyone has tried their best to meet every request and help us in every way possible. The suite is well appointed, the bed is comfortable. The location is good--only a few minutes' walk to skytrain or underground. This is wonderful in a city where it is almost impossible to move in traffic in a taxi at certain times of the day. The breakfast buffet is excellent. We were given a very good rate for a long-term stay. The wifi has been greatly improved since our last stay her a few months ago. Very good now. Whether for a short stay or a longer duration, we highly recommend Windsor Suites.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank eemckinney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindsorSuitesBKK, Front Office Manager at Hotel Windsor Suites & Convention Bangkok, responded to this review, 12 August 2014
Dear Valued Guest,

We would like to extend our sincerest gratitude and appreciation for selecting our hotel as your home away from home. Knowing that you are having a magnificent time with us, gives us more energy and motivation to further improve the high quality of service we provide to all of our hotel guests.

Thank you very much for the positive compliments you have given our hotel staff, we ensure you that all of them will take the extra mile to make your visit more comfortable and memorable. Being an all-suite hotel, complete with spacious living room, bathroom and bedroom, your long vacation with us is surely cozy and very relaxing. The hotel internet service has recently been upgraded for faster and more reliable internet connection to make your web surfing hassle-free. We do agree that because of the infamous Bangkok traffic, the hotel’s location is truly perfect for travelers going around the city as we are very accessible both through the skytrain and the subway.

Now that you have enjoyed the excellent breakfast buffet we serve every morning, you can complete the Windsor experience by dining at the different restaurants and outlets inside the hotel such as the Golden Palace Chinese Restaurant and The Windsor Terrace. Make your visit even more relaxing and enjoyable by spending time at our amazing outdoor pool now equipped with underwater music for your swimming pleasure.

Please do not hesitate to contact us directly or you may leave a message at the hotel website if you need further assistance and we’ll be glad to help you.

Yours in service,

Gerard Fausto
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
4 reviews
4 of 5 bubbles Reviewed 6 August 2014 via mobile

I searched for two days to find a good hotel for singapore 50 dollars on the internet and boy was I glad that my choice was perfect.friendly unobtrusive staff.centrally located.had a wonderfull holiday.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Percybhai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindsorSuitesBKK, Front Office Manager at Hotel Windsor Suites & Convention Bangkok, responded to this review, 12 August 2014
Dear Valued Guest,

Thank you very much for taking the time and effort to review our hotel in Tripadvisor. We are sincerely happy that you have enjoyed your stay here with us and loved the warm welcome our hotel staff has given you.

Aside from our perfect location, we are sure that your holidays can be even more wonderful by enjoying the facilities that we have to offer. Pamper yourself and indulge in special treatments and massage at the Neva Spa. Stay fit and healthy through daily exercise at the Clark Hatch Fitness Center, plus you can also join yoga and aerobics classes we specially prepared for our loyal customers and members. Our fabulous outdoor swimming pool installed with underwater music will surely make your visit more enjoyable and relaxing.

Don’t miss our special online rates and room packages by visiting the hotel website.

Yours in service,

Gerard Fausto
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 6 August 2014 via mobile

Been here several times on business trips. Will definitely be back.

Pros:
- Close to Asoke BTS/MRT stations & Terminal 21 shopping mall.
- Delicious food especially Pork leg ham roast.
- Staff are friendly & attentive.

Cons:
- Not that new hotel (but I don't care)

Stayed August 2014
Helpful?
Thank Vorasuang_Michael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindsorSuitesBKK, Front Office Manager at Hotel Windsor Suites & Convention Bangkok, responded to this review, 12 August 2014
Dear Valued Guest,

Many thanks for the kind compliments you have given our hotel on your review here in Tripadvisor. We are very pleased to know that you have chosen our hotel as your second home here in Bangkok.

Truly, our hotel’s location is very ideal for tourists and business travelers because we are very accessible to shopping malls and convention centers. Our guest contact personnel are always ready to assist you with all of your needs and we spare no effort to make your stay with us even more relaxing and comfortable.

We hope that you will also get the chance to try and dine at our different restaurants and outlets such as the Golden Palace Chinese Restaurant and the Windsor Terrace. You can also enjoy snacks and drinks at the Pool Bar while relaxing at our fantastic outdoor swimming pool now recently equipped with amazing underwater music.

Currently, continuous hotel renovation is on progress to ensure that our hotel is always up-to-date and to guarantee guest satisfaction with your every visit.
Plan your next visit with us ahead of time by reserving through the hotel website and avail of our special room packages and seasonal promotions.

Yours in service,

Gerard Fausto
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penang Island, Malaysia
Level Contributor
71 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 3 August 2014 via mobile

I am a bangkok very frequent visitors due to business, I've been staying in countless hotels in Bangkok. And this guy is officially in my favorites (come-back-again) list.

The hotel lobby is nice. Fairly crowded hotel from local and tourist, it gives me the feel to stay here and my room is a suite 45sqm with living room spaces.
For usd50/night via agoda, I am nut if it's not in my fav list.

The only 2 small down side of it are 1) bts stations is 15 mins walk and 2) the light in the room is not enough to fairly bright up the room in the evening.

Stayed August 2014, travelled on business
Helpful?
1 Thank Sean N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindsorSuitesBKK, Front Office Manager at Hotel Windsor Suites & Convention Bangkok, responded to this review, 5 August 2014
Dear Valued Guest,


We would like to extend our sincerest gratitude and appreciation for the kind words your have given our hotel in your review here in Tripadvisor.

We are very happy to know that we are one of your favorite hotels here in Bangkok. Being an all-suite hotel (with spacious living room, bath room and bedroom), we assure you that we can make your every stay with us relaxing and very comfortable. Plus, we recently equipped our fantastic outdoor swimming with underwater music, which will make your visit with us truly memorable and enjoyable.

No need to walk to the BTS station if you wish to go to the city center, that’s because we offer complimentary shuttle service to the Siam Area which will make your traveling more convenient and hassle-free. Your review with regards to the in-room lighting will be taken into serious consideration to ensure the high-quality of guest service we provide to all of our clients.

Aside from Agoda or any other travel websites, please do check our hotel website for special promotions and seasonal rates you won’t find anywhere else. Don’t miss the exclusive packages we have to offer which will surely fit and satisfy your needs.


Yours in service,

Gerard Fausto
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aalborg
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 1 August 2014 via mobile

The hotel is totally outdated. I had a windsor suite on 19. Floor. The room smelled of something really bad - perhaps cigar, I dont know. But it wasn't just the room. All the hallways I have been on so far smell really bad. The furniture must be 30 years old, the same goes for everything else in the rooms, the doors, the bathroom, lamps. Seems like they do not really care about maintenance.

I found a good offer on the internet, and it seems to me, that they have a number of rooms in the corners, that are only assigned to theese offers.

Luckily it wasn't a problem when I asked to be downgraded to a normal deluxe room, since I stayed in one of those in an earlier visit. God must know why I decided to book this hotel again. Perhaps the price.

The internet does Work properly, and you have to login every time.

Also seems like the windows are never cleaned.

Had a flatscreen-tv the first time with lots of channels including internationals. This time a 20 year old tv with half the channels.

Good thing however is the pool and the fitnessroom. The fitnessroom is by far the room with the most machines I have seen so far.

Go there if you just want to stay by the pool, have a cheap hotel and dont really Care too much about the rooms and smell. Or else stay away.

Stayed August 2014
Helpful?
1 Thank Jan9530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindsorSuitesBKK, Front Office Manager at Hotel Windsor Suites & Convention Bangkok, responded to this review, 5 August 2014
Dear Valued Guest,

Thank you very much for taking the time and effort in reviewing our hotel in Tripadvisor. Please accept our sincerest apology for the inconvenience you had during your recent visit with us.
We truly appreciate getting feedbacks from our hotel guests, both positive and negative, because your opinion matters to us. This way we can further develop our strengths and we can strive harder to improve our weaknesses to guarantee that we only provide the highest quality of service to all of our hotel guests.
We are currently conducting room renovations and furniture refurbishments to ensure that the suites we provide to our clients are always fresh and up-to-date. Our hotel internet service is now being upgraded to make sure you enjoy high speed internet connection. Quarterly general cleaning and continuous daily cleaning service are also being implemented to guarantee hotel cleanliness and sanitation. In addition, we are also upgrading our television sets to LCD TV’s and added more satellite channels for your viewing pleasure.
It’s nice to know that you have enjoyed our fitness center and outdoor swimming pool. We hope that you were able to try the underwater music we recently installed to our fabulous swimming pool.
We would like to hear more from you. Please contact us through the hotel website and we will make sure that we will take the extra mile on your future visits with us.

Yours in service,
Gerard Fausto
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Bangkok hotels

1 review
5 of 5 bubbles Reviewed 29 July 2014

The hotel is located in a good location, very near to BTS Asok and can access to any where by BTS. The room is clean and huge and free wifi. The hotel area is located at the business center and near by the Department store.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Yupa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindsorSuitesBKK, Front Office Manager at Hotel Windsor Suites & Convention Bangkok, responded to this review, 5 August 2014
Dear Valued Guest,

Thank you very much for the positive review you have given our hotel in Tripadvisor. We truly appreciate the compliments and we hope that your review will attract other tourists in choosing to stay with us during their vacation in Bangkok.

We hope that your tips will help other travelers in getting around the city. Our hotel is indeed very accessible to all tourist spots, shopping malls and conventions centers, that’s because the skytrain and subway line are just minutes away from the hotel by walking.

Plan your next vacation in Thailand ahead of time by booking it through the hotel website to avail special deals and seasonal promotions. Get to enjoy underwater music while relaxing at the hotel’s outdoor swimming pool, which we recently installed to make our guest’s stay more enjoyable and memorable.

Yours in service,

Gerard Fausto
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Windsor Suites & Convention Bangkok

Property: Hotel Windsor Suites & Convention Bangkok
Address: 10/1 Sukhumvit Soi 20 | Sukhumvit Road, Bangkok 10110, Thailand
Region: Thailand > Bangkok > Sukhumvit
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#90 Spa Hotel in Bangkok
#152 Business Hotel in Bangkok
#162 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Hotel Windsor Suites & Convention Bangkok 4.5*
Number of rooms: 458
Official Description (provided by the hotel):
Windsor Suites Hotel invites you to explore the heart of Bangkok's vibrant CBD, shopping districts and rich Thai culture. Located on Sukhumvit Soi 20, 100 meters to Asoke BTS Sky-train Station & Sukhumvit MRT Subway station, the hotel features a total of 582 hotel rooms & suites, 23 meeting rooms, several Food & Beverage outlets from international to Chinese & Japanese cuisines, an outdoor swimming pool, a fitness centre and a full service Neva Spa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Southall Travel, Ctrip TA, Sawasdee, LoveHolidays, Hotels.com, Asiatravel.com Holdings, Booking.com, LateRooms and Hotelopia so you can book your Hotel Windsor Suites & Convention Bangkok reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Windsor

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