I've stayed at this hotel several times and this was the first time I've been disappointed. It has a great pool and the location is excellent, close to the skytrain and MRT underground.
However the hotel let itself down with poor customer service.
Firstly bad management meant there were not enough staff to deal with breakfast. Tables were left uncleared and the clear ones had no cutlery. Guests were left to fend for themselves.
Secondly staff failed to resolve a bathroom plumbing problem. After initially reporting it nothing was done. Finally I had to request a change of room.
This was a favourite hotel of mine and I do not understand how standards have slipped at a time tourists are avoiding Thailand.a
- Official Description (provided by the hotel):
- Windsor Suites Hotel invites you to explore the heart of Bangkok's vibrant CBD, shopping districts and rich Thai culture. Located on Sukhumvit Soi 20, 100 meters to Asoke BTS Sky-train Station & Sukhumvit MRT Subway station, the hotel features a total of 582 hotel rooms & suites, 23 meeting rooms, several Food & Beverage outlets from international to Chinese & Japanese cuisines, an outdoor swimming pool, a fitness centre and a full service Neva Spa. ... more less
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- Also Known As:
- Hotel Windsor