First of all our family of 7 booked a Thailand tour while we were in Vietnam therefore we didn't get to choose the accommodations. Its suppose to be a 4* which is NOT. When you first walk in the lobby its very nice but when you get in the room its a whole different story. The smell is unpleasant, i bought air fresher in lobby gift shop to put in room so it would be a bit bearable to sleep in. The room is old! the tub is rusted and needs majoring upgrading the shower head is rusted and just gross! My nine year old didn't want to shower. The mattress is hard and you get 2 small pillows for one bed. Just was not comfortable and felt creepy being in the room. Dusty and nothing is wiped clean. It seems like they only change bed sheets and add new towels. Also most their rooms are smoking rooms so if you don't want to sleep in a smoking room ask for the non-smoking floor at booking. The photos of the rooms on their website looks great but its nothing like the photos. We had 3 rooms all nothing like the photos.
This hotel caters to a lot of tour groups so if you want good service or quietness you're not going to get it here. It is packed of tour groups from all over. The front desk or servers don't smile or welcome you. Still can not wrapped my head around how this hotel is a 4 star. I will never come back to this hotel again.
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- Also Known As:
- The Twin Hotel
- Twin Hotel Bangkok
- Twin Towers Hotel Bangkok