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“A good 4 star hotel in bangkok”

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The Twin Towers Hotel
Ranked #508 of 871 Hotels in Bangkok
Singapore, Singapore
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“A good 4 star hotel in bangkok”
Reviewed 9 October 2013

This hotel is good value for money, Grade and big room. Although is old hotel service is good and check in and checkout process is fast, everything is inside the hotel as well swimming pool, saloon, restaurant, tour service, message, spa and lounge, but 1 thing is that the WIFI is not free.

Room Tip: Superior Room is on one floor, all windows mounted, is your luck when allocated by hotel front desk
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ADDY N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yoot D, General Manager at The Twin Towers Hotel, responded to this review, 14 October 2013
Dear ‘ADDY N’,

We would like to take this opportunity to thank you for your comments on the trip advisor review regarding your recent visit at The Twin Towers. We are extremely delighted to know that you enjoyed and happy with our facilities and services.
It is most reward to learn that all elements are appreciated by our guests. We will do our best to keep up the standard of The Twin Towers Hotel.

Once again, thank you very much for your fine compliments. We look forward to the privilege and pleasure of serving you again at The Twin Towers.


Best regards,
Yoot Danphakdikul
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
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English first
Sorocaba, SP
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 September 2013

I was at this hotel just for 4 days and i liked and enjoy my trip with my friends so much! The hotel are near to most attractions, and have so much "tuk tuk" to enjoy and go at any places.
Very good choice if you want to go to Thailand!

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jessica0312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Khachaaphol K, Manager at The Twin Towers Hotel, responded to this review, 25 September 2013
Dear 'Jessica0312',

Thank you for staying with us at Twin Towers and sharing your experiences. We are very pleased to read your comments and glad that you found the service levels of the hotel to your satisfaction.

We have taken note of your positive comments and have shared it with the team to recognize their outstanding efforts.

Once again thank you and look forward to welcoming you back to Twin Towers soon.

Best regards,

Khachaaphol K.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 August 2013 via mobile

Where to start! Hmmm.... Well my partner and I were booked here via a travel agent in Bangkok and by all accounts, we had very little reason to doubt the choice given the service we had so far received from the agent. However, despite the glossy pamphlet and the grand looking entrance, this hotel is really and truly a disappointment.

We stayed for 2 nights, having arrived back in Bangkok from the south in the evening. When we arrived the receptionist proceeded to check our booking and after a few glances at us and whispers to other members of staff including a manager, it became apparent to us that there might be a problem - but sadly, this was not effectively communicated to us. Instead, we were told that our room was "not ready yet" and asked to wait in the bar area. Given that it was about 8pm (and bearing in mind that checkout is at 12pm and it was low season) we found that very hard to believe!
After waiting for about half an hour with zero communication from the reception staff, my partner approached them to find out about the progress of our check in. Again, he was fobbed off with excuses and ended up having to speak to management to complain- not a great start!

Once we had finally been given a room (supposedly upgraded) we were shown by the concierge the to room 1053 which was AWFUL. This room was dirty and the equipment tired. The carpets were stained and the bathroom disgusting. There were black hairs in the bath and what appeared to be a botched repair job to a large patch of damage in the bath using poly filler! When I complained to the concierge he tried to ignore my concerns and told me that there was no damage, ignoring the hairs as though we should accept this standard! As I said to the concierge, if my own home is not like this I'm certainly not going to pay for and accept it on holiday!

We were eventually moved to another room which was better and cleaner but even so, this hotel needs to update it's facilities. All lights are controlled by one bedside panel which makes it difficult when you first come into the room- this should perhaps be revised for safety reasons! The TV is very old and there is no free wifi , which is very surprising in a hotel of this size given that most small hotels and cafes offer free wifi all over Bangkok! Instead you have to pay ridiculous fees for it and you can only purchase it at the reception!
The bathroom definitely needs updating. The bath was small and old and there was barely any room for anyone above 6ft to comfortably shower without the fear of bashing their head on the ceiling!

The only real pros of the room were that it was cleaner than the first room and the towels and bed linen were clean.

Breakfast was thankfully pretty good with a good selection of food to cater for the clientele and room service was efficient when we used it (though a little over priced for what you actually get). The doorman was pleasant when we asked for a local restaurant frequented by Thais however, we were taken to a seafood restaurant that we know to be a bit of a tourist trap with over priced, average food so you're better off finding a local cafe with free wifi to do your own research!

In terms of customer service there is a lot that needs to be done here, in particular with regards to the concierge service. The concierge on duty on the 26th and 27th Aug had an appallingly rude attitude throughout our stay. He deliberately ignored me when I sought help, looking straight through me and then attempting to serve another guest that approached claiming that he "thought [we] had been seen to" which was a blatant lie. Incidentally this is the same concierge that claimed there was no damage to the bath in room 1053! If this is the standard that the Twin Towers believe is good customer service then there is a serious problem. I must however thank the duty manager on the 27th who dealt with our initial concerns, promising to speak with the main manager about the concierge the next day- I hope he did!

All in all, there are better hotels to stay at in Bangkok which maintain high standards even in low season- I'd recommend a stay at the Rembrandt!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Kaels_P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Khachaaphol K, Manager at The Twin Towers Hotel, responded to this review, 1 September 2013
Dear Guests,

It is truly dissapointing to hear of the negative experience to which you endured. It is certainly not of the standard, we as the Twin Towers strive to reach and sustain in our services.

Please be rest assured your feedback has being duly noted, and addressed amongst our executive committee along with a thorough investigation into the shortfalls. To which end action will be taken to avoid any future re-occurence.

Thank you once again for your review and we look forward to be presented with the opportunity to better serve you in the not too distant future.

Best regards,

Khachaaphol K.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Bangkok hotels

Melbourne
Level 6 Contributor
155 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 16 August 2013

The price of this hotel is very good. $55 and near to most attractions. ie shopping and markets. It is generally clean and very comfortable.

There are a couple of things they need to address. One is bathroom. We had black hair throughout our shower which was horrible. They fixed it and offered to give us another room, but one with twin beds. Not sure if they appreciated how disgusting it is to find hair in your shower (I showed them photos),

You have to pay for internet. And it is inconvenient. You get to your room expecting at the least to be able to charge it to your room (it should be free) but realise you have to go downstairs to get it. No-one tells you at check in. Checked in two times, so it is not standard.

If you have an issue, they are okay responding, but would be nice to have feedback forms in the room, not at the place you buy internet from!!

We had difficulties finding light switches, took ages to find. Another small thing the guys who bring up your luggage could show you in a flash.

Would definitely recommend this hotel, but hope they read these notes (as it is too late for me to fill out the form I finally found downstairs). TIP: leave forms in room and get feedback there, not on TA!

Thank you for the amazing service, when you engage with someone, they go above and beyond. Just not 100 per cent all the time. Some of the staff seemed distant with questions! And thank you for the upgrades, very much appreciated. And hopefully housekeeping will look for hair in the bathroom in future...not a good look.

Recommended but don't be afraid to let them know if you have glitches like we did. Rooms are big, well appointed and apart from our hair incident, clean. It is also quiet at night, though suggest you ask for a room away from lifts.

Room Tip: Ask for a high room
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Creatavision
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Khachaaphol K, Manager at The Twin Towers Hotel, responded to this review, 19 August 2013
Dear Guest,

Thank you for your review and selecting The Twin Towers Hotel as your preferred choice of stay in Bangkok.

Firstly, please accept our sincere apologies for the experienced shortfalls during your stay. This is certainly not the level of service we aim to provide our guests in representation of the hotel.

We would like to reassure you all necessary implication are being reviewed into your room condition state and further action will then be taken with the department head to avoid any further occurrences.
Thank you once again for your constructive feedback and we hope it will not deter you from providing us with the opportunity to serve you better upon your next visit to Bangkok.

Best regards,

Khachaaphol K.
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Copenhagen, Denmark
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2013

Upon arrival at the hotel I was surprised by the looks of the building. Everything seemed pretty good. The entrance hall is pretty nice so it wasn't until 5 minutes later the horrors started.

First of all they couldn't find our reservation, which may just be a mistake made by hotels.com - But we were met with an attitude that was more like "why are you claiming to have a reservation, when you clearly don't".

We made the reservation less than 24 hours earlier, so we only had the confirmation on email.

This led to us being 'forced' to pay 60 baht for 30 minutes of internet in order to prove we had a reservation. They were still sceptical of the situation, but asked us to wait. This took about an hour before they told us they were full, but had upgraded us to a "junior suite" free of extra charge. That was naturally a welcoming move on their part.

The room was dark (bad lighting), not very clean and the "no durian policy" wasn't exactly enforced strictly. The worst part was that the lighting in the room is controlled by an apparatus next to the phone in the room. And the buttons barely work. When you come in late at night this means the entire room is pitch dark, until you get to the apparatus (which isn't lighted either). And then you still have to press some buttons and hope you hit one of the lighting ones. Instead you risk pressing a button ordering room service, room cleaning or what do I know...

The restaurant in the lobby is an EXCELLENT place to spend a lot of time. Just order a simple dish, watch the rude and lazy waitors wander around for about an hour, while you listing to terribly "Karaoke" songs - and you'll have a seriously overpriced meal that lacks in quality.

The reason the hotel is getting 2 stars - and not 1 - is because the concierge was very helpful and friendly. And he actually spoke english, which was a real pain in the butt with most of the reception...

Room Tip: Don't expect much.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mads T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Khachaaphol K, Manager at The Twin Towers Hotel, responded to this review, 14 August 2013
Dear Guest,
Let we express our sincere apologies on the unpleasant experience you have had while you stayed with us.

We have gone thru in detail with our relevant departments on your valuable feedback and implementing solutions to resolve it.

We hope we will have the opportunity to welcome you back in the future.

Best regards,

Khachaaphol K.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level 5 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 August 2013

You'd think the hotel itself would be nice from the lobby but the rooms are very outdated and dirty. It's spacious but walls and doors were chipping and the bathtub/shower kept overflowing. The buffet at the bottom was good for breakfast but dinner it hardly had any variety. Lots of Asian food but no western stuff. We had 3 rooms travelling with our family and me and my brother's room ended up having bed bugs! I thought it was just me until he complained in the morning about getting bites. The wifi is also at a ridiculous charge. It wasn't really near anything. No night markets or malls. The closest plaza was about a 20 min walk away.

There were so many annoying "taxi" drivers outside the hotel hounding you to go into their car so they can take you to the mall, but really they would rip you off by taking a longer way so you have to bargain the taxi price with them!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KatoKathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Khachaaphol K, Manager at The Twin Towers Hotel, responded to this review, 13 August 2013
Dear Guests,

We are concerned to read about your disappointments on your recent stay at Twin Towers. Please accept our sincere apologies on your recent stay with us. This is definitely not what Twin Towers service standards are about and we are looking into each comment diligently. However, these matters have been addressed to the concerned department immediately for their review and take the appropriate action.

We appreciate your sharing your concerns, and would like to apologize once again for the unacceptable service you received. We hope we will have the opportunity to welcome you back in the future.

Best regards,

Khachaaphol K.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alberta
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 August 2013

Stayed here one night before an early train ride out if Bangkok as the hotel is conveniently located close to the station.

The room had sticky carpet and the bathroom had missing tiles and the shower / bath was dirty.
No safe in the room.

The pool was equally disappointing.

We have never felt the need to leave a negative review until now. Would not recommend staying here.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank b_barylski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Khachaaphol K, Manager at The Twin Towers Hotel, responded to this review, 4 August 2013
Dear Guest,

Allow us to extend our sincere apologies for the discrepancies you experienced during your stay. We strive to always deliver the highest level of services but we recognize that in this instance we did not succeed in making your stay flawless.

Your feedback is vital in our strive to continuously improve the guest experience here at The Twin Towers Hotel, Bangkok. An investigation has been conducted and we are taking the appropriate measures to address the problem and prevent a future occurrence.

We hope we will have the opportunity to welcome you back in the future.

Kind regards,

Khachaaphol K.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Twin Towers Hotel

Property: The Twin Towers Hotel
Address: 88 Rong Muang | Patumwan, Bangkok 10330, Thailand
Region: Thailand > Bangkok
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#248 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Twin Towers Hotel 4*
Number of rooms: 660
Reservation Options:
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Also Known As:
The Twin Hotel
Twin Hotel Bangkok
Twin Towers Hotel Bangkok

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