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940Caz
Norwich, United Kingdom

Okay

Review of Furama Silom
3.0 of 5 bubblesReviewed 24 May 2019
Pros - good location, helpful friendly staff, large rooms, great breakfast and nice view from the pool bar. Cons - very tired and in need of major restoration, lobby area disjointed and small and worst of all there was a terrible smell on the lower floors of the hotel. It smells like raw sewage and really needs sorting out.
Date of stay: May 2019
Trip type: Travelled as a couple
2.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FuramaSilomBKK, Public Relations Manager at Furama Silom, responded to this review
Responded 30 May 2019
Dear 940Caz10

Thank you for taking the time to share this review with us. We are delighted that you were pleased with your recent stay at Furama Silom, Bangkok. We all here appreciate your compliments about our hospitality and the area you commented will certainly share to the management to look into the details. We look forward to the pleasure of welcoming you back again.

Best Regards,

Panadda P.
Marketing Communications Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Traveller rating
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Reviewed 24 May 2019 via mobile

We were visiting bangkok for a family vacations. While selecting place to stay few priorities were kept in mind. Away but not far from brustling shopping district i.e. a quite and clean neighborhood with amenities that we require i.e. 7 eleven stores, few indian restraurnts, access to places to visit in 15 min drive by taxi or bts, large clean rooms for 3 members, 4 star hotel amenities and reasonable price. Furama fit in all. Localities we considered were sukhumvit, siam, silom nd river front. I found silom hotels reasonably priced. Furama is slighted dated property but will all essential amenities, rooms are spacious, beds are large king size. We took delux room on 15 foor. Views from room are great having view of high business district as well as river front. Shoping areas, river front, and other places to visit are with in 15 min drive. food joints including indian and 7-11 stores are with in 5 min. Neighbourhood is clean and quite. Meter Taxi is available on demand. Bts is 800 meters. Breakfast options are limited for vegetarians. Mainly american and local cuisine. Overall comfortable stay

Date of stay: May 2019
Trip type: Travelled with family
Thank eajanag
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FuramaSilomBKK, Public Relations Manager at Furama Silom, responded to this reviewResponded 30 May 2019

Thank you for taking the time to share this review with us. We are delighted that you were pleased with your recent stay at Furama Silom, Bangkok. Your feedback about the convenience location are one of the key for Furama Hotels.

Your kind compliments have also been shared with the team who continue to deliver seamless and exemplary experiences for our guests.

We certainly look forward to welcoming you back again soon.

Best Regards,

Panadda P.
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2019 via mobile

The front desk manager was extremely rude. He warned and threatened us to checkout the hotel at 12 o clock exactly. We got checkin at 4 o'clock instead of 2 PM.
We offered them to pay extra for overstay till 2 PM only but refused with bad behavior. Anyway I would never suggest my any of friend to book this place in future.

Date of stay: May 2019
Trip type: Travelled with friends
Thank soniji2001
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FuramaSilomBKK, Public Relations Manager at Furama Silom, responded to this reviewResponded 29 May 2019

Dear soniji2001,

Warm greeting from Furama Silom, Bangkok.

Thank you for taking the time to share your feedback which is essential in our efforts to further improve our service standards and guest experiences. We are extremely sorry to hear about your stay experience. Please accept our sincere apologies on any inconvenience caused.

Moreover, I would like to take this opportunity to explanation that the hotel check in / out time have been clarify online and offline and we late check out or early check in for guest are subject to room avail abilities. Once again sorry for the not satisfy experienced and we hope that we will have chance to welcome you back again and recover your impression of the hotel.

Best Regards,

Panadda P.
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2019

Furama Silom is an average city hotel with a good location.
Rooms are not very big and cleanliness and bereakfast could be better.
What most disappointed me was the air conditioner occupying half the balcony and making enough noise.

Date of stay: April 2019
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank CMorais
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FuramaSilomBKK, Public Relations Manager at Furama Silom, responded to this reviewResponded 29 May 2019

Dear CMorais,

Thank you for your generous feedback and for sharing details of your experience while being our guest at Furama Silom, Bangkok. We will look into the matter according to your comments, We look forward to an opportunity to welcome you back to our hotel again sometime.

Best Regards,

Panadda P.
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2019

Booked to stay on two occasions once in the Junior suite and once in an executive room, the rooms were both clean, good furnishings, comfortable bed, good WIFI , great bathrooms both with glass windows into the bedroom (blinds are provided) serviced daily. The executive lounge is a letdown, its a room next to the main restaurant on the first floor with views of the street, the food was cool and not inspiring, drinks were adequate and served to you, the staff were pleasant and friendly but after experiencing other lounges this is not really worth bothering with. The hotel swimming pool on the top floor is worth a visit for the views but again the furnishings are showing their age. Overall for the price paid (purchased during Black Friday 30 % off) we received value with our room but not with the food.

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank QueenslandTommy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FuramaSilomBKK, Public Relations Manager at Furama Silom, responded to this reviewResponded 29 May 2019

Dear QueenslandTommy,

Thank you very much for your feedback. We are pleased to know that you enjoyed the your room at our hotel. However, we do apologize for your disappointment with our food and will certainly look into the matter accordingly. We do look forward to welcoming you back again.

Warm Regards,

Panaddda P.
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2019 via mobile

I have a lot to complain about this hotel.
Starting with room:
We stayed at hotel where rooms give you that 80s vibe, not in good way.
Golden drapes, maroon carpets and grey furniture. Hotel needs a renovation immediately.
Breakfast options are decent however not good in taste. We did not want to eat breakfast again as everything was cold and soggy.
Pool view is good.
I would not recommend this hotel given the prices we paid.
This property does not justify Furama at all.

Date of stay: May 2019
Trip type: Travelled with friends
1  Thank Rahul0327
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FuramaSilomBKK, Public Relations Manager at Furama Silom, responded to this reviewResponded 16 May 2019

Dear Rahul0327,

We regret to learn about the room you experienced during your stay with us. Please do accept our sincere apologies and rest assured that we will look into the matters accordingly. We hope to have an opportunity to see you return in the future so we can make up for this disappointing stay for you.

Warm Regards,

Panaddda P.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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