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Paola Melato
Ventimiglia, Italy

2 Nights in Bangkok

Review of Furama Silom
2.0 of 5 bubblesReviewed 28 Feb 2024
I would not recommend this hotel.
The rooms are supposed not to be cleaned because off a campaign of the Green ????
And they have too empty decorations and lights.
The breakfast is not at the level expected.
Since most of the time you have to ask to the staff for sweetener, bread, cheese, and they are not so cooperative, in particular if compared to the previously visited areas in Thailand, where all members are smiling and really friendly and let you feel at home
Date of stay: February 2024
Trip type: Travelled as a couple
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Parkpoom Dieongamnoi, Other at Furama Silom, responded to this review
Responded 2 Mar 2024
Dear 785paolam

We really appreciate you taking your time to write us your feedback on your recent stay at Furama Silom Bangkok.

We would like to apologize for the disappointments which have occurred. We are deeply sad that we tremendously failed to exceed your expectations. At Furama Silom Bangkok, our guests are the first priority. Your kind evaluation will help to improve the standard of service which we strive to achieve for our valued guests. Please note that your comments are taken seriously, also have been put in place to prevent similar issues occurring in the future.

Please accept our sincerest apologies for the disappointment caused. We hope you will give us another chance to demonstrate the service and quality you have come to expect from Furama Silom Bangkok on a return visit.

Respectfully,
Nattapol S.
Assistant Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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1 - 6 of 2,688 reviews
Reviewed 26 January 2024

The hotel is in a good location and the rooms in the upper room categories are in reasonably good condition, but otherwise time has passed this hotel by. The rooftop swimming pool area is in poor condition and the lobby area smells of sewage. It's hard to recommend this hotel, even considering its affordable price.

Room tip: Definitely only Deluxe or Executive room
Date of stay: December 2023
    • Value
    • Location
    • Service
Thank kaveriHelsinki
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parkpoom Dieongamnoi, Other at Furama Silom, responded to this reviewResponded 27 January 2024

Dear Kaver,

Thank you very much for staying at Furama Silom hotel and for taking the time to share the experience of your stay with us.
It is with regret to learn of your unsatisfactory experience on your recent visit and we sincerely apologize for the disappointment caused by our facilities and services. Please accept our sincere apologies for the inconvenience this may have caused. While we strive to provide impeccable service and facilities for all our guests, your feedback is valuable for our continuous improvement.

Please rest assured that we take your comments very seriously and will investigate the shortfalls described to prevent similar issues from occurring in the future and maintain our high standards as a Furama Silom Bangkok Hotel.

I hope that you will give us an opportunity to reassure you of our commitment to serve you properly and to make amendments during your future visit. Should you need any further assistance, please do not hesitate to contact us at a-fomgr.silom@furama.com

Yours sincerely,
Parkpoom D.
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2024 via mobile

Stayed here in February 2017 and gave the hotel a 4 star review this time it’s unfortunately a 2 star rating.
We had room 1110 for two nights and although it was spacious it was not clean. The cleaner made the bed but didn’t clean the room and the towels were not changed. The filthy shower curtain fell down and the toilet leaked.
Generally the place is looking a little tired and could benefit from a deep clean and decorating.

Date of stay: January 2024
Trip type: Travelled as a couple
Thank Darrell S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parkpoom Dieongamnoi, Other at Furama Silom, responded to this reviewResponded 27 January 2024

Dear Darrell,

We really appreciate you taking your time to write us your feedback on your recent stay at Furama Silom Bangkok Hotel.

We would like to apologize for the disappointments which have occurred. We are deeply sad that we tremendously failed to exceed your expectations. At Furama Silom Hotel, our guests are the first priority. Your kind evaluation will help to improve the standard of service which we strive to achieve for our valued guests. Please note that your comments are taken seriously, also have been put in place to prevent similar issues occurring in the future.

Please accept our sincerest apologies for the disappointment caused. We hope you will give us another chance to demonstrate the service and quality you have come to expect from Furama Silom Bangkok Hotel on a return visit.

Respectfully,
Parkpoom D.
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2024

There are many old hotels that renovated and changed the hotel to retro and boutique hotel. This hotel not even can called the hotel because the hostel or service apartments at local provinces are better than this.
Lack of care and using fake pictures to promote. It only for homeless people to stay, not even value for THB 500

Room tip: Find the others place where it value for money.
Date of stay: January 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank sornaratr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parkpoom Dieongamnoi, Other at Furama Silom, responded to this reviewResponded 27 January 2024

Dear Sornara,

Thank you for taking the time to share your experiences from your recent stay at Furama Silom Bangkok Hotel

It is very disappointing to hear the service was not up to standard during your stay. We strive to deliver flawless and memorable experiences for all guests visiting at Furama and we apologize for falling short in this case.

Your feedback is very valuable to us and is being reviewed by senior leaders to address improvement areas and to ensure this does not repeat.

Please accept our sincere apologies for these lapses in service, I do hope we have the opportunity to serve you again and win back your trust.

Sincerely
Parkpoom D.
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2024 via mobile

Hotel needs little renovations. All the towels, bedsheets etc are really worn out. Room is spacious, bathroom as well. Breakfast was good, enough different choices. Pool is small. Location is good, close to air train station. Walking distance to the river.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank mer20172017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parkpoom Dieongamnoi, Other at Furama Silom, responded to this reviewResponded 2 January 2024

Dear Valued Customer,

Thank you for staying with Furama Silom Bangkok and I appreciate you taking the time to provide us with your valuable feedback.

I would like to thank you for the lovely review you have written about your recent stay here and delighted to read that you find the service from our team members was outstanding especially the Front receptionists. We are very proud of the team and we see regular examples demonstrated by the team that mean so much to our guests. I will certainly pass on your message to the concern teams and I look forward to having an opportunity to meet up with you in near future

Kind regards,

Parkpoom D.
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2023

This hotel is very tired, in need of some updating.......the overflow grill around the swimming pool is broken in many pieces and is dangerous especially for kids.......i reported this but nothing was done while i was there. A shame really as the views from the rooftop at night are amazing........also, there is a dreadful smell about the place. It might be the cleaning agent but its not a pleasant smell.
The breakfast room is dark and gloomy but the food was ok.........although ideally situated for getting around i think i will try somewhere else next time

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank PETE D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parkpoom Dieongamnoi, Other at Furama Silom, responded to this reviewResponded 4 December 2023

Dear Peted836

Thank you for taking the time out to write a review following your recent stay with us.

It is our aim that each and every guest enjoys a hassle-free stay so we are delighted to know that we were able to meet your overall needs. We are even more pleased to read that our team members were able to ‘make it right’.

Guest satisfaction is extremely important to us and we use our guest feedback to make the necessary improvements to enhance the overall guest experience. With this in mind, we began a refurbishment of our pool & breakfast room and facilities. We hope this shows that we are listening to our valued guest voice.

Once again, thank you for your review. We hope that we will have the opportunity to welcome you back in the near future in order to further exceed your expectations.

Kind regards,
Nattapol S.
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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