We stayed at the Shangri La for the last 4 nights of our Thailand holiday and wished we had booked this hotel for the first 4 nights as well!
By way of background we are a family of three (me wife and 2.5 year old daughter) and stayed in a Executive Balcony room in the shangri la wing - we were in room 1914. We had previously stayed at the Anantara riverside at the start of the holiday, Lebua and the Peninsula on previous visit and these set the bench mark for our review.
The room was fantastic and big comfortable bed, a nice balcony with furniture that has a great view, clean and well maintained, a big bathroom with a bathtub that has a view and a good shower - just can't fault the room.
Checkin was quick, room ready on arrival and the services was great - everyone spoke English very well.
- big hotel, lively lobby, busy (we like this so it was ideal for us, appreciate it is not for all)
- room service was great but we did have some issues which I have addressed below
- service is as a 5 star should be, we pay a lot of money to stay at these hotels (both the cost of the room and other expenses) and so it's important that a hotels delivers on the service aspect for me and this hotel surly did that
- really like the room just can't complain about it
- a Shangri La breakfast, it's what you come to expect and they don't let you down
- we like the location, easy to get a taxi/tuk tuk/river taxi or BST
- plenty outside the hotel i.e. massages, 7-11, Robinsons and places to eat
- taxi to MBK was approximately 70 bhat on meter / tuk tuk was between 100 to 150 bhat for a price agreed in advance
- taxi frm the airport was 300 bhat plus 50 bhat for admin fee at the airport and 70 bhat tolls (same on the way back minus the 50 bhat airport admin fee)
- one thing really annoyed me. My daughter was slightly unwell one evening and hadn't eaten so we asked for a banana for which we were charged 320 bhat ++. This was the price of a fruit platter. My point is really out of principle and not money but surely they could have just given us 1 banana for a unwell child? Or if they were going to charge for a full platter they should have provide a platter not just 4 banana's (3 bananas were wasted anyway as we only wanted 1) - just felt this wasn't the kind of service or understanding you expect from a 5* establishment.
- room service menu could be more extensive as the current one is very basis and as we use room service quite a lot it would have been useful e.g. More selection from the Italian and Chinese restaurant in the hotel.
Would is stay here again - without a doubt
Is it better than the Peninsula -NO
- Official Description (provided by the hotel):
- The Shangri-La Hotel, Bangkok, is a 5-star luxury hotel in Silom district, Bangkok. The design and appointments express the welcoming warmth and richness of Thai culture throughout the hotel, from traditional teak dining pavilions to the most up-to-date room features.The hotel has a total of 802 rooms including 72 suites in two wings, Shangri-La and Krungthep, and is adjacent to the Saphan Taksin station of the Skytrain, Bangkok's elevated metro system.The hotel also offers fully-serviced apartments for guests wishing a longer stay. ... more less
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- Also Known As:
- Shangri-La Hotel, Bangkok Hotel Bangkok
- Shangri La Bangkok