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“A great end to a fantastic holiday”

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Shangri-La Hotel,Bangkok
Ranked #20 of 866 Hotels in Bangkok
Certificate of Excellence
Level 6 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“A great end to a fantastic holiday”
Reviewed 23 August 2012 via mobile

We stayed at the Shangri La for the last 4 nights of our Thailand holiday and wished we had booked this hotel for the first 4 nights as well!

By way of background we are a family of three (me wife and 2.5 year old daughter) and stayed in a Executive Balcony room in the shangri la wing - we were in room 1914. We had previously stayed at the Anantara riverside at the start of the holiday, Lebua and the Peninsula on previous visit and these set the bench mark for our review.

The room was fantastic and big comfortable bed, a nice balcony with furniture that has a great view, clean and well maintained, a big bathroom with a bathtub that has a view and a good shower - just can't fault the room.

Checkin was quick, room ready on arrival and the services was great - everyone spoke English very well.

The pro's
- big hotel, lively lobby, busy (we like this so it was ideal for us, appreciate it is not for all)
- room service was great but we did have some issues which I have addressed below
- service is as a 5 star should be, we pay a lot of money to stay at these hotels (both the cost of the room and other expenses) and so it's important that a hotels delivers on the service aspect for me and this hotel surly did that
- really like the room just can't complain about it
- a Shangri La breakfast, it's what you come to expect and they don't let you down
- we like the location, easy to get a taxi/tuk tuk/river taxi or BST
- plenty outside the hotel i.e. massages, 7-11, Robinsons and places to eat
- taxi to MBK was approximately 70 bhat on meter / tuk tuk was between 100 to 150 bhat for a price agreed in advance
- taxi frm the airport was 300 bhat plus 50 bhat for admin fee at the airport and 70 bhat tolls (same on the way back minus the 50 bhat airport admin fee)

The Cons
- one thing really annoyed me. My daughter was slightly unwell one evening and hadn't eaten so we asked for a banana for which we were charged 320 bhat ++. This was the price of a fruit platter. My point is really out of principle and not money but surely they could have just given us 1 banana for a unwell child? Or if they were going to charge for a full platter they should have provide a platter not just 4 banana's (3 bananas were wasted anyway as we only wanted 1) - just felt this wasn't the kind of service or understanding you expect from a 5* establishment.
- room service menu could be more extensive as the current one is very basis and as we use room service quite a lot it would have been useful e.g. More selection from the Italian and Chinese restaurant in the hotel.

Summary
Would is stay here again - without a doubt
Is it better than the Peninsula -NO






Stayed August 2012, travelled with family
Helpful?
1 Thank DrJonesss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
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Traveller tips help you choose the right room.   Room tips (1,911)
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English first
Lisbon, Portugal
Level 4 Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 23 August 2012

I recently stayed at the hotel. We were a group of 10 including 6 kids aged from 6 to 15.

We really enjoyed the location and the services. The kids loved the pool, the breakfast and all the hotel services.

The morning experience of a 5 stars breakfast at the terrace by the river is difficult to match anywhere else. A perfect way to start the day. In the evening we had access to the happy hour where you can enjoy local food, canapés and drinks at the last floor overlooking the river. Do not miss it.

The staff was very attentive to all your needs, professional and friendly.

Being next to the river and the surface metro system the hotel allows very good access to most parts of the city enabling you to avoid traffic.

Nice restaurants at the hotel and within walking distance.

I will definitively stay there again when I come back.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank msv19650916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level 5 Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 22 August 2012

+ Excellent service
+ Very welcome staff
+ Very fast check in
+ Horizon Club offer you excellent ChaoPhraya River view
+ Great swimming pool with excellent staff ( the staff even offer to clean sunglasses and a small cup of tea )
+ Excellent service @ Next 2 restaurant

~ Average room condition ( standard )
~ different information from concierge regarding price to charter taxi and long tail boat.

We have very good experience in this hotel, and all the staff very ready to serve customer.
The only bad experience is when we left from this hotel to airport:
Only 5 minute from hotel the taxi driver drop us in the road with 3 big luggage and 1,5 year baby. the taxi REFUSE to send us to airport with meter, REFUSE to send back to Hotel and ask for some amount to send us to airport. The taxi driver also threatening us!
I can conclude that concierge @ shangrila hotel need to be smart to call the "offical" taxi from hotel.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steven P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado Springs, Colorado
Level 4 Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 22 August 2012

We stayed here in July 2012 in the Kruengthip wing. Met by the BMW - which I thought had seen some better days. The last time we stayed it was a mercedes that seemed brand new. But not having the hassle of getting a taxi it was ok.
Checked in upstairs in the room, we were close to the bridge, but you couldn't hear the traffic noise.
Our butler introduced himself the first night and then we never saw him again(stayed 5 nights!)
Fresh cookies delivered to the room each night was lovely.
Breakfast staff were great - and you have the choice to eat at the other restaurants if you are a bit tired of dressing up a little bit. Cocktails - fantastic!
However - I do feel unless they updated this wing, I would stay in the horizon wing next time. I don't think the extra touches made up for the outdated room.
I would most definitely recommend the Shangri-La chain.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fifitrixvino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level 4 Contributor
40 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 21 August 2012

Recently there have been a number of (relatively minor) improvements.

The service at breakfast has got better - the staff seem to be more alert to replenish food before it runs out, and they have added a few more items to the menu.

The dinner buffet also has a little more choice (and they have stopped charging extra at weekends).

I also noticed the staff making more effort to use my name.

Overall, it seems a lot closer to being a real 5 star hotel than before.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TheProbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Level 5 Contributor
67 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 21 August 2012

Most hotels in Bangkok are faceless until you step inside.

Here you will find the real Thai exotic atmosphre and blend of calmness and serenity.

Rooms are a bit dated however confy beds and great views from wherever your room is whether it is river of city view.

The pool are is just fab with loads of loungers and pool service 1st class. Food is good and prices all accepteble even for a 5* hotel on the banks of the river.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank missattention2detail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 August 2012

My partner and I stayed at this hotel for 3 nights in February 2011. We upgraded our room (approx £10-£15 per night) to a river view suite which was lovely as we could watch all the hustle and bustle that was going on on the river. Breakfast was amazing - you name it, they have it! The surroundings and seating areas are lovely and relaxing. Pool is great - very clean and excellence service. Location is good - very close to metro lines, and for a river cruise. Tuk tuks are always outside the hotel if you don't fancy walking and are incredibly cheap. I would definitely recommend this hotel and would certainly stay in it again!

Room Tip: Book a river view room - you will spend hours watching the world go by!
See more room tips
  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chloe N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel,Bangkok

Property: Shangri-La Hotel,Bangkok
Address: 89 Soi Wat Suan Plu, New Road | Bangrak, Bangkok 10500, Thailand
Phone Number:
Region: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Bangkok
#10 Business Hotel in Bangkok
#12 Family Hotel in Bangkok
#14 Spa Hotel in Bangkok
#19 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La Hotel,Bangkok 5*
Number of rooms: 802
Official Description (provided by the hotel):
The Shangri-La Hotel, Bangkok, is a 5-star luxury hotel in Silom district, Bangkok. The design and appointments express the welcoming warmth and richness of Thai culture throughout the hotel, from traditional teak dining pavilions to the most up-to-date room features.The hotel has a total of 802 rooms including 72 suites in two wings, Shangri-La and Krungthep, and is adjacent to the Saphan Taksin station of the Skytrain, Bangkok's elevated metro system.The hotel also offers fully-serviced apartments for guests wishing a longer stay. ... more   less 
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Also Known As:
Shangri-La Hotel, Bangkok Hotel Bangkok
Shangri La Bangkok

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