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Shangri-La Hotel Bangkok
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Reviews (9,121)
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6,825
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5,172 - 5,177 of 9,121 reviews
Reviewed 16 January 2013

Stayed in Krungthep wing in December 2012 before Christmas.
No complaints, good value for money.
Consierge servise is not very profesional and not frendly.
The gentleman faled to organize tour we asked for and gave us wrong direction on second ocasion. Not a good English too.
The rest of the stuff was very good.

  • Stayed: December 2012, travelled as a couple
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Thank Vic45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2013

I can't stop thinking of going back and feel what a hotel should be like.. The guest is the soul and everything is done to please you. I know there are several things in the property that need upgrading, but they became minor things when compared to what you get back from each and every member of the staff!
One thing i would love to see changed, is that i don't consider appropriate when you have two pools, to accept the same shouting and splashing in both pools. There is people who want to forget about those noises they have home, and also there are some parents who think a public place allows all type of behavior.

Room Tip: High floors and Krungthep wing, for sure... a must..
  • Stayed: December 2012, travelled with family
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2  Thank ZeBanaco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2013

Arrived Xmas day & stayed 4 days so to be fair hotel was at its very busiest but as its hardly an unexpected situation lack of approriate staffing gets poor marks. Pool was chaotic - getting a sunbed difficult (even with staff rushing around to try to assist) and a drink/food annoyingly frustrating (45 minutes & ask for assistance to 3 different members of staff before getting served) but worse was the enforced jolity of aquarobics in the pool with instructions shouted over very loud music... Gangnam style?!! All a bit more Benidorm than Bangkok & certainly not 5* Perhaps they have day-memberships for locals & public holiday had them all there? But breakfast was similarly dysfunctional not helped by a poor buffet layout (please re-design to take into consideration traffic flow/people movement!) Long waits to get seated & cutlery/condiments & coffee served with issue apparently no-one to clear & reset rather than no food (lots of empty tables as guests stood in queues to be seated & we were told we couldn't have coffee as they'd run out of pots!) Had similar experience of long waits trying to get phone answered for room service & to make spa appointments (couldn't - full!) Ask at concierge desk for assistance with cars failed (resorted to calling other hotel) & asking for info on boat service from hotel after 15 minute wait found us sent to other wing only to be told there was no boat service (when there was from wing we'd started in as we discovered when we saw it later the same day!!) Room itself was decent, if a little dated, with very nice view across river but returning @ 3pm to find it still not made up having been out since 8am did spoil experience (twice!) For price paid this really was bad value.

  • Stayed: December 2012, travelled as a couple
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1  Thank ScottishCoupleMid40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2013 via mobile

We stayed in two adjoining rooms in the Krungthep Wing. We booked through the hotel's web site and the deal included complentary breakfast; afternoon tea; and cocktails and canapes in the Riverside Lounge. The food on the whole was good and the cocktails and wine were abundant. Our children enjoyed seemingly endless complimentary soft drinks and the cakes at afternoon tea. As with most of Thailand the service was friendly and attentive. We would recommend this deal to anyone. The only, tiny, note of caution is that if you stray off the complementary deal, prices at the restaurants and bars are high, but there are several adequate (and authentic) restaurants and cafes in the neighbourhood to keep you happily on budget.

1  Thank Jerry_Cornell
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 15 January 2013

My husband and I stayed in Krungthep Wing for 6 nights last November. We used the Limo pickup which was great after an 11 hour flight. We can easily say that this was the best hotel we have ever stayed in. We had a lovely view from our balcony day and night. I've fall in love with the macaroons that they brought to our room daily and the welcome drink. The internet connection in our room was fine. The breakfast, free afternoon tea and the evening cocktails were fab. We used the other wing's breakfast twice. It had an amazing range of food but we personally prefer the peaceful atmosphere in the Krungthep Wing. The location is perfect, we used the boat to see the temples and when we wanted to go to the shopping malls and the city centre, we used the metro. We never had to use the taxi. For arranging tours and tickets for shows we used the concierge. They were really helpful and they arranged really good seats. If you don't want to go to the centre for shopping and food, take the hotel's shuttle boat to Asiatique. The bar is great but we found the live music a little bit too cheesy for our taste but it is personal preference in the end. Definitely try the chocolate martini and the fudge in the Chocolate Boutique. Last but not the least, the orchids in the hotel are stunning.

Room Tip: Krungthep Wing 15th floor.
  • Stayed: November 2012, travelled as a couple
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1  Thank Kingfisher05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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