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“Cant be better - 5 Star Hotel with 7 Star Customs Care”

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Shangri-La Hotel,Bangkok
Ranked #22 of 858 Hotels in Bangkok
Certificate of Excellence
Hong Kong, China
Level Contributor
63 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Cant be better - 5 Star Hotel with 7 Star Customs Care”
Reviewed 30 July 2013

From the first step into the Shangri-La Bangkok till our depature with the closing of the cab's door, we got served like real guests. I stayed with my wife at the Horizon Club and got a room on the 25th floor with an incredible view on the river. The rooms are very nice, a bid old furniture - but old does not automatically means bad. The staff at the Horizon Club are fabioulos, just phantastic and let you feel like royals during your stay.
I normally not like to rate the individual performance of the staff's at the Horizon Club, but one's I have to mention specially.
Her Thai name, at least as it was shown on the small name plate on her uniform, is similar as many man's prefered drink "Beer". I dont whant to joke on this name, its just easy to remember
;-)
She was serving us in a way that cant be better or topped. Beer was showing us what real hospitality is - she has the perfect aditude to her job and knows how to make guests feeling like Queens and Kings !!
Sure not only Beer makes us feeling good and her colleagues where also doing very well.

The location of the hotel is great, it has a Skytrain and a ferry station just out of the hotels entrance. The hotel is located in a back corner, away from the main road with the fast moving traffic.

As a very frequent international traveller - I know what im talking when making comments on hotels. Our daugther is currently in her hotel management study in Switzerland and made already several internships in worlds leading hotels - so im very familiar with this industry.

We will definitely choose the Shangri-La Bangkok again !

Room Tip: Ask for the river site rooms.
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  • Stayed July 2013, travelled as a couple
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1 Thank Swiss_HongKong_xpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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california
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2013

We stayed from July 27 and are going to depart on August 1. Staying at the Krungthep Wing. While the hotel itself is great, Amy - our butler - was outstanding. She went of her way both in our last staying on March, and now in July, to help us with everything that we needed. Whether it was a wireless router, a good advise, a daily smile...she is the best!!! We hope to see her promoted next time that we stay here

  • Stayed July 2013, travelled on business
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1 Thank effyCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 July 2013

PRO - Service with a heart. Near BTS and Robinsons. Good place to stay.
CON - hardly any hot water in the shower
Overall, I would stay at the Shangri-la again because it's a good hotel and service is superb.

  • Stayed July 2013, travelled with family
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Review collected in partnership with shangri-la.com

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1 Thank MCEaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inverness, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 July 2013

We stayed at the Shangri-La for 3 nights as part of a city stop-over. The hotel was in a great location, with stunning vistas of the river and the city beyond. We had a room on the 21st floor overlooking the river. The views were stunning as was the room. The service was second to none. The staff were friendly and attentive and nothing was to much trouble. We dined at all the restaurants in the hotel and were not disappointed and would recommend them all. Breakfast was amazing. I have never seen a breakfast buffet like it - something for everyone and then some. There are complimentary water taxis available at the hotel which are well worth the experience. Unfortunately I didn't get the chance to try the pool in the main wing, but certainly has a bit of a wow factor about it. I would have no hesitation in recommending this hotel, a touch of luxury and sanctuary in a busy city.

Room Tip: We had a river view on a high floor. This had fantastic views of the river and city beyond. Quite...
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  • Stayed May 2013, travelled with friends
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1 Thank DavieNstewart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 July 2013

We stayed at the Shangri- La as part of my 50th birthday celebrations on our way to Bali.We had stayed previously over 10 years ago but returned with our daughters. I had booked a Premier Room but we were upgraded on arrival to a suite in the Shangri-La wing which was truly spectacular.It was elegant,distinctly Thai but done in a modern way. The suite was very well maintained.The views of the river were stunning and mesmerised us for our stay.
The hotel has a resort feel with a lovely pool and luxurious loungers. The pool was a welcome cooling end to the day after seeing the city sights. The location was excellent and we could easily take the regular ferries up the river to see the sights.
The breakfast as stated in previous reviews is amazing with a wide range of options. We are vegetarian and had plenty of choice.
The highlight was dinner at Salathip which has a vegetarian menu. The food was delicious and perfectly spiced.Also the tiramisu at Angelini's the Italian restaurant was great.
The ambience of this hotel is of refined luxury.

Room Tip: Go for a river view and high floor
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  • Stayed July 2013, travelled with family
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Helpful?
1 Thank 301STPT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gold Coast, Queensland, Australia
Level Contributor
261 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 27 July 2013

When you compare the Shangri La Bangkok to the Shangri La Kuala Lumpur, the former lacks a little of the specialness I have always enjoyed. The property is bigger, and seems to have less of the "personal" touches of the SL KL. However, staff are attentive if a little less efficient. Rooms are as expected, superb, the foyer is less impressive than KL but the staff arranged for us to extend our stay for a late plane for which we were grateful. View was great, breakfast very good, drinks as usual in the Horizon Club, very well served. Would stay there in a heartbeat again. A lovely touch was the hotel launch which took guests to a nearby shopping centre.

  • Stayed July 2013, travelled as a couple
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Helpful?
1 Thank Diedre_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Preston
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 27 July 2013

Read the reviews on trip-advisor so had high expectations from the outset. We found a fantastic rate staying in the Krungthep Wing for two nights, so decided to give it a go.

A short wait at check in for a receptionist to become available (we sat in the peaceful foyer and enjoyed lemongrass tea), but after many apologies for the slow start we were swiftly led up to the room. The Krungthep Wing itself seems rather dated, but still grand in appearance with an old world charm. The room was large, clean and comfortable with a fantastic balcony and river view.

The benefits of staying in this wing are inclusive breakfast at a choice of venues (we ate at the main wing -WOW!), afternoon tea, cocktail hour, free soft drinks in the mini bar and around the pool and Riverside Lounge all day and butler service if required. We really enjoyed all of these extra touches.

The pool in the main wing was better for families and there was more atmosphere, with glossier surroundings, but if peace and exclusivity are what you are after do not hesitate to stay in the Krungthep Wing - you won't regret it! It's our new favorite place to stay in Bangkok!

  • Stayed July 2013, travelled with family
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Helpful?
2 Thank Usercart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel,Bangkok

Property: Shangri-La Hotel,Bangkok
Address: 89 Soi Wat Suan Plu, New Road | Bangrak, Bangkok 10500, Thailand
Phone Number:
Region: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Bangkok
#10 Romantic Hotel in Bangkok
#12 Family Hotel in Bangkok
#15 Spa Hotel in Bangkok
#20 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La Hotel,Bangkok 5*
Number of rooms: 802
Official Description (provided by the hotel):
The Shangri-La Hotel, Bangkok, is a 5-star luxury hotel in Silom district, Bangkok. The design and appointments express the welcoming warmth and richness of Thai culture throughout the hotel, from traditional teak dining pavilions to the most up-to-date room features.The hotel has a total of 802 rooms including 72 suites in two wings, Shangri-La and Krungthep, and is adjacent to the Saphan Taksin station of the Skytrain, Bangkok's elevated metro system.The hotel also offers fully-serviced apartments for guests wishing a longer stay. ... more   less 
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Also Known As:
Shangri-La Hotel, Bangkok Hotel Bangkok
Shangri La Bangkok

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