Excellence. This is the most fitting one word to describe our experience staying in this hotel. If it was a student we will mark it with an A plus, honours and high distinction. A role model in all aspects; luxurious and well kept state of the rooms, beautiful and clean surroundings, delectable cuisines, relaxing atmosphere, and the most hospitable staff we have ever met. To add to that, the smell of the air in the hotel alone is so fragrant, sweet in tone but it's captivating that you will be enticed enough to ask the staff what's in the air? So here, I could say that our five senses were captured and enhanced, so much and so well that we decided to extend our stay and even came back to experience again a blissful stay, after all it's Shangri-la, it's a paradise on earth :-)
Staff - we were treated so warmly and politely. Even down the corridors, we were greeted with smiles and a wai "Sawadee ka". The pool attendants always lay out fresh towels and offer us cold bottled water. Wow, a service you wouldn't get in other five star hotels. Shangri-la Bangkok has really excelled in service and hospitality. From the reception and reservation team (highly commendable their pre-arrival message), accommodating waiters, cleaning staff, fantastic cooks, helpful concierge, to the resident manager Mr. Marlon Hirsch who kindly reply to my survey answers. All we could say that we were very pleased with the service these people have provided to us.
The Horizon Club Lounge - I think one of the best hotels staff work here. They speak English language very well, highly trained in hospitality, knowledgable and very professional. Special mention to Oui and Tum, who were always friendly and kind to share their thoughts about Hua Hin. Now it's our favourite rest and recreation place outside Bangkok. By the way, the design and deco of the lounge is Vogue worthy. Chic and classy. Great tasting cocktails and delish food. The view is beautiful, especially at night as we sat down beside the window watching the colourful (neon lighted) river boats pass by the Chao Phraya river. The Peninsula hotel is just right in front of our view. I just wished though the hotel have a restaurant on this level (24th floor) because the view is simply gorgeous and the ambiance is fitting for a romantic dinner. We'll be regular customers if this happens :-)
Room - we've tried an Executive Suite room and the Horizon Club room. Both are luxurious. Top notch state of the rooms. From huge LCD/plasma tvs, to high graded cotton sheets, L'occitane toiletries, electric controlled curtains, good quality furniture, details in layout and design - this is a paragon of luxury and comfort. The cleaning team is worth to be commended for their diligent duties of maintaining the cleanliness and state of the rooms.
Food - the breakfast in Next 2 cafe is a delightful feast! You should see the eyes of our kids rolled in excitement when they saw the immense choices of food (LOL). You may think that because there were so many choices the quality is not that good (quality over quantity) but it's not the case with Next 2. We were very impressed with the taste of the dishes. The pastries for example were fresh, moist and scrumptious. The food presentation is well organised and tidy no matter how busy sometimes the place can be. Hats off to the chefs, cooks and serving staff!
Rate - well worth, money well spent. Our entire family worked really hard especially the past 12 months (even weekends). So we felt we should reward ourselves a good holiday. I know there are some cheaper places in Bangkok but you get what you paid for. We are pleased with the value of the
rate. The price met our expectation for a top class hotel.
Overall Experience - fantastic, relaxing, luxurious, delicious, we're well respected and well looked after. We can highly recommend this place to those who like to experience the same. An exemplary service almost fitting for royals, Shangri-la Bangkok delivered its best. Thank you very much and count us in as regular returning guests :-)
- Official Description (provided by the hotel):
- The Shangri-La Hotel, Bangkok, is a 5-star luxury hotel in Silom district, Bangkok. The design and appointments express the welcoming warmth and richness of Thai culture throughout the hotel, from traditional teak dining pavilions to the most up-to-date room features.The hotel has a total of 802 rooms including 72 suites in two wings, Shangri-La and Krungthep, and is adjacent to the Saphan Taksin station of the Skytrain, Bangkok's elevated metro system.The hotel also offers fully-serviced apartments for guests wishing a longer stay. ... more less
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- Also Known As:
- Shangri-La Hotel, Bangkok Hotel Bangkok
- Shangri La Bangkok