I stayed at this hotel recently with my partner in the quieter part. We'd made our reservation online a few hours earlier. When we arrived the booking was missing owing to a computer upgrade. These things happen and the receptionist was amazing in sorting out the issue and keeping us informed in the ten or so minutes it took to check in. She also mentioned that there was only a twin room available and would arrange with Housekeeping to move the beds together. Very sweet.
We didn't hang about in the room initially as we awaited the bed changes. As such we missed our introduction to the butler which came with the room. Nevertheless he ensured we had welcome drinks and cookies in the room for our return. In fact we met him later when he returned with more cookies. He was very sweet and professional and really made us feel welcome. Of all the amazing service in the hotel, Philips the butler was the most welcoming and memorable. He was discreet, friendly and probably what I would recommend the most about my experience in the hotel.
There were complimentary cocktails included in the package and we had a few downstairs in the lobby. This part was a little soulless, probably due more to the clientele as the staff once again were lovely. We didn't have breakfast there, preferring the busier restaurant where the choices were incredible.
All in all I enjoyed the stay in the hotel. It's a shame the room was a little dated, although the main part of the hotel was immaculate. Perhaps that was just because we had the last room. But anything lacking in the room was made up by the excellent butler service. I would return to the hotel if only to be waited on again by Mr Philips.
I would recommend this hotel and would definitely return.
- Official Description (provided by the hotel):
- The Shangri-La Hotel, Bangkok, is a 5-star luxury hotel in Silom district, Bangkok. The design and appointments express the welcoming warmth and richness of Thai culture throughout the hotel, from traditional teak dining pavilions to the most up-to-date room features.The hotel has a total of 802 rooms including 72 suites in two wings, Shangri-La and Krungthep, and is adjacent to the Saphan Taksin station of the Skytrain, Bangkok's elevated metro system.The hotel also offers fully-serviced apartments for guests wishing a longer stay. ... more less
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- Also Known As:
- Shangri-La Hotel, Bangkok Hotel Bangkok
- Shangri La Bangkok