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“Even better than last time!!”

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Shangri-La Hotel,Bangkok
Ranked #22 of 887 Hotels in Bangkok
Certificate of Excellence
Reviewed 8 December 2013

Have just returned from our fifth trip to Thailand with our last two days spent in Bangkok at the Shangri La Krungthep wing. This is our third visit to the hotel. The location and overall standard of the hotel make it something very special. Last time we were there in February of this year we felt that standards were slipping and the service lacked the attention to detail you expect of a good quality five star hotel. I am happy to report that things are back to the very highest standards. Check in was done in our room, we were offered a late check out, and the service at breakfast, afternoon tea, and evening cocktails was superb. Henry is an absolute gem, looking after guests in a very courteous and caring way - nothing is too much trouble, every hotel needs someone like him! Can't wait to go back to this wonderful hotel!

Room Tip: Standard rooms at the Krungthep wing come with a balcony and river view, as well as breakfast, after...
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  • Stayed: December 2013, travelled as a couple
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1  Thank Christopher B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,991 - 3,997 of 8,548 reviews

Reviewed 7 December 2013

We stayed two nights at the end of a week in Bangkok and were extremely pleased. The grounds were immaculate, the common areas pristine with the Shangri La refined elegance, and the room was pure class. We had a high floor with river view; the sunset was stunning and a wonderful precursor to a cocktail in the floor-to-ceiling windowed lounge prior to dinner. We ate dinner at Salathip and enjoyed it very much, replete with traditional Thai dancers in the classic Thai temple hut on the river.

A highlight of the evenings was sitting at the outdoor bar on the river after dinner and listening to Joemar Brown -- amazing voice and performer. Really impressive. The volume was perfect -- it enhanced the evening air without overpowering it. Shangri-La is aging very well; in fact, it has never looked better.

Breakfast buffet is outstanding.

We wanted a coordinate boat tour to explore the canals and get a feel for "real" Thai living on and around the river. The concierge told us to go out the front door and go left 50 meters to the river edge where we found a very earthy local bar and boat operator (lovely gentleman). For 800 Baht ($26) we rented a longtail boat and a driver for an hour. We visited a main canal off of the river, interacted with boat vendors (buying trinkets and a beer) and thoroughly enjoyed the experience. Great photos. We asked the driver to drop us off at the flower market and we were in the market 60 seconds after getting off the boat.

We highly recommend Shrangri-La. Such a pleasure to experience the refined class of the hotel amidst the hustle and bustle of the city.

Fun notes:

You can walk to the State Building, five minutes from the hotel, and go to the Sky Bar on the 64th floor. It is the bar from Hangover II and has stunning views of the city in a classy, unique setting.

Also, don't hesitate to have the Shrangi-La's boat captain procure the hotel ferry to shuttle you to the Mandarin Oriental (next door, but a difficult walk) or the Peninsula across the river. They can also shuttle you to the primary ferry terminal just 300 meters down the river where you can connect to the train or main boat ferry network. While it is only a short distance from the hotel, walking there is quite a process (20 minutes) and therefore the boat ferry is recommended.

Room Tip: High floor with river view is recommended. I believe the river view was $20 more.
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  • Stayed: November 2013, travelled as a couple
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1  Thank Salavaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2013

After some initial trepidation caused by the serious street protests in Bangkok we decided to go ahead with our visit and limit ourselves to staying within the hotel boundaries. That was no hardship for the four days we were there and we saw nothing of any protests but of course saw on the news the misery and even death caused by the actions of those of whatever persuasion who could not accept peaceful discussions. It will have harmed Thailand's otherwise deserved reputation for smiling friendliness. Which leads neatly on to the Shangri-La Hotel. We stayed in an Executive River View Suite on the 24th floor and it could not have been better. No noise from road traffic or elsewhere apart from the river traffic. We were just a few steps from the Horizon Club with its charming and ever helpful staff and spacious rooms for work or leisure. We ate at most of the restaurants and particularly liked Salathip Thai restaurant where we spent a lovely balmy evening with an outside table near the river and were never bothered by any mosquitos or similar probably due to the Tiger coils in burners beneath each table. Early morning breakfast at a table near the river was our preferred choice over eating in the Horizon Club. From start to finish this brought back memories of our earliest stays at Shangri-La hotels, some of which have rather lost their old-fashioned magic but not this one. Delightful.

Room Tip: Be on as high a floor as possible, Horizon Club and River view very definitely worth the small extra...
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  • Stayed: November 2013, travelled as a couple
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1  Thank kiwisterling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2013

Check-in: irritating. The unsmiling receptionist tried to sell us their extra Horizon Club package which we didn’t want. Moreover we arrived half an hour before the official check-in to find that our king sized bed room wasn’t available. A twin bed room was free but the beds would only be joined at precisely 14.00. We accepted.

Room: nice but small and overpriced. No. 1727 on the 17th floor came with the usual coffee/tea maker; very large and comfortable twin beds which were seamlessly joined as promised; superb river view with window seat; free wifi with no annoying password to remember; complementary bottled water; free newspaper (lots more titles on offer for a fee); excellent reading lights; a well stocked mini bar; flat-screen TV; slippers and dressing gowns; a safe; a superb bathroom containing a fabulous walk-in shower and a selection of own brand shower products complemented by toothbrushes, toothpaste and even a hair band.

I didn’t much like the decor (too brown and gold) or the scuff marks on both bathroom door and cupboards and the room wasn’t large, but it was clean and came with uninterrupted views over Bangkok's bustling artery. The fruit bowl left on the second and third night and the nightly turn down were welcome and unexpected touches. Less welcome was the connecting door which allowed our neighbour’s early morning telephone conversations to be broadcast directly into our room and the TV remote control which barely worked from the bed.

Hotel: rambling, dated but luxurious if you like acres of marble, gold and chandeliers. The building is definitely past its best and the huge lobby isn’t to my taste, but it oozes luxury and is infinitely more impressive than the nearby Sheraton’s. The hotel’s size means a loss of intimacy, but the location is first class and the airy and green outside terraces constitute a welcome oasis at the heart of bustling Bangkok. Despite the different wings we had no problem checking in and the long corridor to the Krungthep Wing provided a welcome air-conditioned alternative to access the nearby (5 mins walk) BTS station for those unwilling to brave the sultry, seedy back streets (which we liked and which do provide lots of street vendors and massage palours at half the price). Staff were on the whole pleasant and spoke good English and the email follow up/survey of our stay impressive.

Food: mixed bunch of coconuts. Several in-house restaurants, bars and lounges serve up a variety of cuisines, though our meal at the NEXT2 Cafe wasn’t particularly memorable and the outside no smoking section filled up too fast. Breakfast at the NEXT2 Cafe was amazing though, easily the largest, best stocked buffet of hot and cold food I’ve come across. It’s well worth the extra money.

Amenities: impressive. In addition to the perks served up at the Horizon Club (for which you pay extra), the hotel offers a health centre; tennis courts; a spa and swimming pool (open from 6.00 to 20.00 and patrolled by two life guards), as well as a popular nightly river cruise with dinner; and complementary shuttle service to and from Asiatique, River City and Paragon. I couldn’t help notice however that several of the other hotels provided much longer boat services. The last Shangri-La shuttle from Asiatique departs at 21.30 which seems too early for a market that closes at midnight, especially as the free market shuttle boat to Saphorn pier fills up fast.

Check-out: very irritating. We booked a large taxi (as we had four large cases) for 20.00 but when we arrived found none waiting. Staff did apologise and claimed a mix-up had resulted in them booking a taxi for 8.00 the next morning. Not good enough. We were promised a large taxi ASAP but due to the demonstrations and resulting traffic jams had to accept a small one which arrived 25 mins later. This left a sour taste in our mouths which might have been sweetened with the offer of a drink while we waited. By the way, the average taxi fare to the airport should be around Baht 350, more for a large cab.

Tip: Request a full (not partial) river view room; avoid a room with a connecting door; opt for breakfast; take a trip to the new Asiatique night market via the complementary river shuttle.

If you don’t need a river view or location, book an Edge Suite at the Hansar Hotel and insist on an upper floor for a great view over Bangkok.

  • Stayed: December 2013, travelled as a couple
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6  Thank wucie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangri-La_Bangkok, General Manager at Shangri-La Hotel,Bangkok, responded to this reviewResponded 9 December 2013

Dear Wucie,
Thank you for sharing your experience with us. I am delighted to read that you enjoyed our Shangri-La services although our decor has fallen short of your preference. I would like to apologize for the delayed in check-in and check-out and hope that you will not allow this aspect of your visit to spoil your impression of our Shangri-La Hotel, Bangkok. Please contact me directly should you have any other valuable feedback for our improvement - kieran.twomey@shangri-La.com.

Best regards,
Kieran Twomey

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Reviewed 6 December 2013

I stayed for three(3) nights at the Shangrila Bangkok Horizon Club room with my two(2) teenage boys. I am thankful that the protest I read on the news largely did not affect this part of Bangkok. My only encounter with the protest crowd was on Dec 4 very briefly at the MBK BTS station where I heard loud chanting of some kind on the street. We quickly left on the train and there after is mostly peaceful.

This hotel is generally good but when compared to other Shangrila and Kerry Hotels Horizon Club rooms in nearby regions like Manila, HK, Beijing, Shanghai, etc. I find the interior of this hotel dated and missing a couple of items like fax/copier machine and daily change of fruits.

The Horizon lounge afternoon tea and cocktail spread could be better. I find the food spread very limited unlikely excellent spread offered at Shangrila makati. The breakfast spread is average nothing special. I recommend the hotel go take a look at Shangrila Shanghai...excellent spread and one will not get tired even after a week stay.

One thing that stands out is the Chi spa...the best among all the other Chi spa I visited.

I think Shangrila Bangkok has a lot of potential to be the very best. Given the excellent location, well connected to BTS station, etc....hope to see some improvement before I return.

Stayed: December 2013, travelled with family
1  Thank cokezero100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangri-La_Bangkok, General Manager at Shangri-La Hotel,Bangkok, responded to this reviewResponded 9 December 2013

Dear Cokezero100,
Thank you for choosing Shangri-La Hotel, Bangkok and your kind words on CHI, The Spa. I was pleased to read that you enjoyed your overall stay with us although our food service and room decor has fallen short of your expectations Your comments are taken in a constructive manner and effort is being made by those responsible to ensure repeat occurrences are prevented.You may contact me at kieran.twomey@shangri-la.com for any assistance required.

Best regards,
Kieran Twomey

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Reviewed 5 December 2013

We stayed three nights from 2nd Nov 2013 in the Krungthep Wing of the Shangri La. Everything about our stay was excellent. Our room, the building, the grounds, the staff and the meals were all flawless. Breakfast, afternoon tea and cocktail hour were all incredibly good. Our balcony had a breathtaking view of the river. The hotel is ideally situated for getting around Bangkok, being only a couple of minutes away from the public river bus pier and the Skytrain platform. In such a busy city, that is a very important advantage over other Bangkok hotels! There was not a single disappointing member of staff - they were all so polite and professional, and provide amazing service. Our thanks go to all of them for making our stay so memorable. The Shangri La Krungthep Wing is a very classy place and we would definitely stay there again.

Room Tip: The higher floors of the Krungthep will afford the best panoramic views of the river.
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  • Stayed: November 2013, travelled as a couple
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1  Thank egdels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2013

This hotel met our expectations of a 5 star hotel - service was good, buffet at breakfast had a very wide and good selection. It can get busy at times and this was a little jarring for me (we had stayed at a sister hotel which was a little more quiet) but that is not the hotel's fault. To avoid the traffic we took the BTS around Bangkok - it is a short walk away - kids above 5 will do the walk easily.

Room Tip: Get a river view room.
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  • Stayed: November 2013, travelled with family
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1  Thank BenLYK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel,Bangkok

Address: 89 Soi Wat Suan Plu, New Road | Bangrak, Bangkok 10500, Thailand
Phone Number:
Region: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Bangkok
#10 Business Hotel in Bangkok
#12 Family Hotel in Bangkok
#16 Spa Hotel in Bangkok
#21 Luxury Hotel in Bangkok
Price Range: £134 - £232 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel,Bangkok 5*
Number of rooms: 802
Official Description (provided by the hotel):
The Shangri-La Hotel, Bangkok, is a 5-star luxury hotel in Silom district, Bangkok. The design and appointments express the welcoming warmth and richness of Thai culture throughout the hotel, from traditional teak dining pavilions to the most up-to-date room features.The hotel has a total of 802 rooms including 72 suites in two wings, Shangri-La and Krungthep, and is adjacent to the Saphan Taksin station of the Skytrain, Bangkok's elevated metro system.The hotel also offers fully-serviced apartments for guests wishing a longer stay. ... more   less 
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Also Known As:
Shangri-La Hotel, Bangkok Hotel Bangkok
Shangri La Bangkok

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