We chose this hotel as it was central and near the river for our three visit to Bangkok. We never imagined it would be anything other than a quality but functional stay. We were wrong. The service at this hotel is the best we’ve ever experienced for a large hotel of this kind, really exceptional.
Someone has put a lot of thought into the things people might want or need when staying in a hotel. Every detail has been thought of and I find myself unable to find a single negative. Yes its a big somewhat corporate hotel but you know that when you book and they managed to meld business users with holiday visitors in a way that one does not in any way negatively affect the other. There is a lovely harmonious and unpretentious vibe about the hotel yet the service is chic, sleek , super efficient and yet heart warmingly human. From the first greeting by the chatty doormen to the smooth immediate no nonsense and welcoming check in to the ridiculously well coordinated, vast and delicious breakfast that feeds the five thousands and the poolside service which runs with enthusiastic military precision ensuring noone is left wanting.
We had a little issue when we arrived and it was sorted in minutes but the apology afterwards was positively disproportionate to the issue. We received a beautiful bowl of exotic fruit, handmade fudge which was really delicious, a personal apology from the duty manager and the offer of complimentary dinner. We couldn’t take them up on this as we were short of time and had family to meet so instead they gave a complimentary laundry service which would have cost a fortune. The clothes were beautifully laundered with little care labels saying they couldn’t get a one or two stains out ( embarrassing when you hadn’t even noticed they were there : D)
My favourite was the evening turn downs which normally I wouldn’t bother with. But they would arrange things so beautifully and on noticing that you had a book by your bedside they’d put a little bookmark with a romantic quote written on it beside it! They’d be so aware of how you were using the room and what you might need, just incredible.
We managed to do a lot in the time we had as the hotel was so convenient both for the Sky train and the river boats. There was always someone on hand who could answer questions and each member of staff always thought ahead as to how they might help you more with little suggestions like taking change for the boat and timings etc.
Its very rare that you are surprised every day by service in a hotel. Sometimes 5 star can be stuffy and make you feel self conscious but this hotel makes everyone feel comfortable whether you are dressed in shorts and t shirt or all glammed up to go out for the evening, the greetings from the staff were just as sincere and warm. They really seemed to take pride in their jobs. We took a Tuk Tuk back to experience it and none batted an eyelid when we pulled up in it outside the shiny entrance.
I didn’t expect to pay much attention to this hotel as its normally little boutique hotels that score high but it made such an impression that it will be difficult to stay elsewhere if we visit Bangkok. Thank you Shangri La for making our stay so special!
- Official Description (provided by the hotel):
- The Shangri-La Hotel, Bangkok, is a 5-star luxury hotel in Silom district, Bangkok. The design and appointments express the welcoming warmth and richness of Thai culture throughout the hotel, from traditional teak dining pavilions to the most up-to-date room features.The hotel has a total of 802 rooms including 72 suites in two wings, Shangri-La and Krungthep, and is adjacent to the Saphan Taksin station of the Skytrain, Bangkok's elevated metro system.The hotel also offers fully-serviced apartments for guests wishing a longer stay. ... more less
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- Also Known As:
- Shangri-La Hotel, Bangkok Hotel Bangkok
- Shangri La Bangkok