The newly renovated Horizon Club floors at the Shangri-La looks great. But I am am sad to say this is the only positive thing I have to say. They need to renovate the service and staff attitude as well. I have never had such a rude and unwelcoming check in at a hotel in 25 years of staying in hotels in Asia. On arrival at the club floor reception made to sit at reception desk on 15 minutes while staff answered telephone calls and talked to each other in very loud voices before being attended to. Every other club floor I have ever checked in, I have been invited to sit down in the lounge and have been offered a refreshment while the check in formalities are taken care of. Unfortunately not at the Shangri- La Bangkok, the rudeness of the front desk supervisor was beyond belief. The one junior person on the desk that was trying to do the right thing was continually interrupted by her. Not a great example to set to your junior staff on how to treat guests.
One hour after arriving in our rooms, our bags had not been delivered to or rooms. I queried the front desk about where our bags were. Half an hour after that the bags finally arrived. No apology from bell boy for taking 1.5 hours to get our luggage to the rooms. Shrugged when I queried him abut late arrival of luggage
Tomorrow we are moving to the Renaissance Bangkok Ratchaprasong where we stayed last week. The service there was fantastic and the staff were excellent. The Shangri-La could learn a few lessons from them in customer service excellence.
- Official Description (provided by the hotel):
- The Shangri-La Hotel, Bangkok, is a 5-star luxury hotel in Silom district, Bangkok. The design and appointments express the welcoming warmth and richness of Thai culture throughout the hotel, from traditional teak dining pavilions to the most up-to-date room features.The hotel has a total of 802 rooms including 72 suites in two wings, Shangri-La and Krungthep, and is adjacent to the Saphan Taksin station of the Skytrain, Bangkok's elevated metro system.The hotel also offers fully-serviced apartments for guests wishing a longer stay. ... more less
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- Also Known As:
- Shangri-La Hotel, Bangkok Hotel Bangkok
- Shangri La Bangkok