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“Overall excellent experience and will certainly stay here again”

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Emporium Suites by Chatrium
Ranked #288 of 862 Hotels in Bangkok
Certificate of Excellence
Singapore
Level 5 Contributor
71 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Overall excellent experience and will certainly stay here again”
Reviewed 4 August 2011

We had 7 in our group of old school friends who go on an annual trip to eat, shop and catch up. We always look out for apartments so that we have living room spaces to gather and chat late into the night.....
On our recent trip to Bangkok, we selected The Emporium Suites which was a great location and the apartments were very spacious. The front desk staff as well as the porters were very friendly and efficient. I also visited the gym a couple of times and the equipment there is well-maintained and the staff very helpful and polite. Each treadmill and cycle machine has a TV monitor so one can exercise and keep entertained at the same time. Very nice!
The location was the biggest plus as the attached shopping mall is one of the most varied in the city with a great food floor and supermarket as well as luxury brands and a great department store. The BTS train station is also about 5 minutes from the Suites and that's a great considering vehicular traffic is at snail's pace in the city.
The only slightly negative point I have re the Suites is that the lifts are terribly slow given that there are 3 lifts. Seems like the programming is a little strange - e.g. we stayed on the 32nd floor and the lift on the 33rd floor doesn't respond but rather, the other lift would come up from the ground floor and takes a while.
Having said that, overall the experience at The Emporium Suites was a very good one and I highly recommend it to all visiting Bangkok.

  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank MHMoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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New Zealand
Level 6 Contributor
99 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 4 August 2011

Ive been going to Emporium Suites for 5 years and it definitely has always been a pleasure, however some rooms are looking tired and the staff dont always give you the type of reservation you ask for which is becoming a disappointment. After so many years of loyalty I would have thought they would take the time to note your favorite rooms or have some sort of loyalty program, I think it may be time for a change. Open to any recommendations.

  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank kaahu5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saminee, Front Office Manager at Emporium Suites by Chatrium, responded to this review, 10 August 2011
Dear Sir/Madame,

Thank you for your kinds comments.

It is bother me that our return customer like you feel that yourself did not have the type of the room that you prefer. I would feel grateful if you could please contact me at customerservice@emporiumsuites.com so I can have your information and look into it and will make it right for you.

Please let me hear from you.

Yours sincerely,
Saminee Tharaksa
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 July 2011

room exceeded our expectations, and service was understated but always there when you needed it. will certainly be back next time we are in Bangkok.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank Gazbaggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saminee, Front Office Manager at Emporium Suites by Chatrium, responded to this review, 4 August 2011
Dear Gazbaggy,

Thank you for your kind comment and we are delighted to know we exceeded your expectations. At the same time we appreciate your honest opinion about our services and it will be our pleasure to welcome you back at Emporium Suites by Chatrium in the near future.

Yours sincerely,
Saminee Tharaksa
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saigon
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 July 2011

Great hotel in an ideal location. Rooms are newly decorated,however we talked to others who seemed to stay in an older room or not Renovated room. Staff at front office and during breakfast very efficient and smiling and always willing to help.overall the staff there seem to be very happy. It was great to have met the German manager,friendly and knowledgeable and always around. We will be back next year to Thailand and surly back to this hotel.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
7 Thank Mewmolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level 6 Contributor
87 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 29 July 2011

I had stayed in this hotel for 5 times and so far all experience was good except for one time where housekeeping did not do a good job.
In terms of location, it is situated outside the main crowded Silom but it is very easy to access to these places with the BTS - cost about 25Baht onwards for a single ticket.
The hotel is linked to the Emporium shopping mall - here are all the branded stuff including golf shops, supermarket, and a lot of international food outlets.
If you play sports, like jogging, just by the side is a garden where there is a basketball court, volleyball court, sepak takraw court and a jogging path open till 9.00pm.
I tailor-made 3 business shirts and a pants for less than 5000 Baht but do not expect the quality to be like Hugo Boss etc.
In the room, you can contain at least 20 people and it offers a nice scenic view on level 30 and above - top floor is 42 I think. It comes with a small kitchen as well.
Newspaper is provided every morning.
One thing that I do not like is the lift sometimes takes quite a long time.
Other than that, I would recommend this hotel for business and families - pay for what you get.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Mokette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 July 2011

We stayed 2 nights @childrens and mothers only. The hotel staffs all very kind and helpful. The rooms are crean and nice location!

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
7 Thank Yuki-nee-
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kazakhstan
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 July 2011

Stayed in this hotel for 3 nights and enjoyed it.
Personnel very friendly and helpful. Breakfasts are with good selection of food. Room with a lovely kitchennette is spacious and clean. My room was on Floor 39 and the city view from there was breathtaking.
I enjoyed the hotel being in one complex with a big shopping center and BTS SkyTrain station. Lovely park is just across the road from the hotel.
Overall, it's a nice and pleasant place and a good value for money.

  • Stayed April 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank Nochka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Emporium Suites by Chatrium

Property: Emporium Suites by Chatrium
Address: 622 Sukhumvit Soi 24 | Khlongton, Khlongtoei, Bangkok 10110, Thailand
Region: Thailand > Bangkok > Sukhumvit
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#196 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Emporium Suites by Chatrium 4.5*
Number of rooms: 378
Official Description (provided by the hotel):
Emporium Suites by Chatrium presents elegant luxury living and unparalleled convenience downtown in one of Bangkok’s most prestigious areas. Situated above Emporium Shopping Complex, it offers everything from designer shopping to easy access to the business district. Each guestroom provides exceptionally spacious comfort, with floor-to-ceiling windows, separated cooking stations and the high quality furnishings. Dining at The Emporia combines delicious international cuisine with stunning city views, whilst cocktails can be sipped by poolside at the Pool Bar. Stay fit in our modern Fitness Center, with both male and femalesteam and sauna rooms before getting down to business in one of our five meeting rooms. ... more   less 
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Also Known As:
Emporium Suites By Chatrium Hotel Bangkok
Emporium Hotel Bangkok
Bangkok Emporium Hotel

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