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“The experience is marvelous!”

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Emporium Suites by Chatrium
Ranked #298 of 858 Hotels in Bangkok
Certificate of Excellence
Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 20 helpful votes
“The experience is marvelous!”
Reviewed 23 April 2014

We did not know the hotel previously and was wondering why we selected this hotel. My wife said it had amazing reviews on TripAdvisor and then we booked it. Starting with limousine collection from the airport was totally hassling free from meeting point. When we did check-in and found out that we were upgraded to a grand deluxe studio on an upper floor at 40th. Then for our surprise, our room and the bathroom were spacious, bigger than we expected. The pool was beautiful, especially the wooden deck and outdoor furniture that we liked it very much. The location was fantastic within walking distance of the shopping mall and skytrain. We could say it was an excellent and perfect hotel in Bangkok in all respects. Unfortunately, whilst our last day my wife was sick at 3am, I called the operator and 30 minutes later a doctor was at our room equipped with medications that enabled us to travel home that day as planned. The care that staff showed us throughout our stay, made it truly a home away from home. Thank you all!

  • Stayed April 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
20 Thank BHilary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saminee, Front Office Manager at Emporium Suites by Chatrium, responded to this review, 30 April 2014
Dear Sir,

Thank you very much for spending time to write about us, your review is truly informative.

I am glad to know that you and your wife enjoyed your stay, please pass our warm regards to your wife as well.

Yours sincerely,
Saminee T.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,422 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (176)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
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English first
Melbourne, Australia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 19 April 2014

We stayed for 2 nights in April, the last leg of our trip. We were upgraded to 2 Studio apartments on 27th for, as we were 2 adults & 3 teens. The hotel is right next door to Emporium Shopping Centre and right near the BTS station Phrom Phong. We used the train the whole 2 days we were in Bangkok, mainly because it was Thai New Year and their Water Festival (which was madness)! But I thoroughly recommend experiencing it once in your life! Check in, check out was seamless, staff were extremely helpful in going through the map with you to explain where things were. We had to check out at 4.30am and they even had breakfast boxes available for us. Would stay here again, no problem.

  • Stayed April 2014, travelled with family
    • Value
    • Location
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Helpful?
25 Thank JamesGang3165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saminee, Front Office Manager at Emporium Suites by Chatrium, responded to this review, 22 April 2014
Dear Madame,

Thank you for your review.

I am so happy to know that you like the room you were upgraded to. I am also very delighted to know that you found our check in and check out stress free and easy, which it meant to be.

I am honoured to have a chance to welcome you and your family, pls. visit us agian if you travel to Bangkok.

Yours sincerely,
Saminee T.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkeley, California
Level Contributor
48 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 17 April 2014

I stayed here for two days and two nights. The previous reviews were on point. As a Bangkok novice, I felt comfortable staying in this hotel because it was very close to the train station and the mall. I loved the spa and all the spa products there. The swimming pool could have been made larger, but it was a nice oasis in itself. The rooms could use some personality, as it felt very business-like, but it was luxurious. I liked the city view on a high floor, and loved staying at a deluxe studio with a little kitchen. The breakfast was fine, but could use a bit of a variety.

  • Stayed April 2014, travelled solo
    • Value
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Helpful?
24 Thank CocoSoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saminee, Front Office Manager at Emporium Suites by Chatrium, responded to this review, 22 April 2014
Dear Sir/Madame,

Thank you for your review.

We open for all comments from our guests and we valued our guest's thoughts. I will certainly pass your comments re-breakfast to the person in charge.

Please keep sharing your experiences with us as we really loved to hear from you.

Yours sincerely,
Saminee T.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 April 2014

We have been staying here for a longer period during last year as I was given birth to my son. Now we decided to come back again for a longer weekend. We booked through the hotels website and also contacted Mario the General Manager who we got to know during our last visit. He promptly replied to all our requests and even arranged for a room updated this time. All employees are really driven to provide a memorable experience and we felt so well being cared for. The pool is always our kids highlight, he loves the amenities that are available to float in the water and the big sofas are our best way to relax and let the day goes by for us. We defenatly will be back again by the end of the year. Congratulations to the general manager and his team for making our stay so perfect.

Room Tip: Park view room, staff friendliness and care
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  • Stayed April 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
22 Thank Jennifer P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saminee, Front Office Manager at Emporium Suites by Chatrium, responded to this review, 22 April 2014
Dear Madame,

Thank you very much for taking time to write about us.

We all miss you here! I'll let my General Manager knows that you wrote about him, he would be so happy to know.

Pls. visit us again on your next trip to Bangkok.

Yours sincerely,
Saminee T.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 13 April 2014 via mobile

Fantastic hotel - well located linked to a mall and bts, smooth and charming service, we had a beautiful room with a beautiful view, lovely pool - we will return. Highly recommended for a city break with good access to shops.

Stayed April 2014, travelled as a couple
Helpful?
14 Thank CarolineAndGreg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saminee, Front Office Manager at Emporium Suites by Chatrium, responded to this review, 22 April 2014
Dear Madame,

Thank you for your review.

I am glad to know that you and your loved ones found your stay in a satisfactory level. Your thinking of return to stay with us is a gift of the day for us.

See you in the coming future.

Yours sincerely,
Saminee T.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague, Czech Republic
Level Contributor
170 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 12 April 2014

The location is ideal as right above emporium shopping mall, connected to skytrain. It was just so easy to commute everywhere and avoid Bangkok Traffic. The facilities in the hotel are gym, swimming pool, kids pool, spa etc. For spa i would recommend Spa @24 across the street as it is much cheaper than the one in the Hotel.

The rooms are well equipped, with washing machine, kitchen, utensils etc. Our room was 95 sqm, it was very spacious apartment. Very Clean, very well maintained.

The staff was very kid friendly and an excellent experience staying here.

I gave it 4 stars because the sound insulation from outside traffic could be better and air conditioning less noisy.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Alexmeccti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saminee, Front Office Manager at Emporium Suites by Chatrium, responded to this review, 22 April 2014
Dear Sir,

Thank you for your review.

We are open for all comments and we appreciate you share your true thought about us.
We are glad that you found us a totally convenient place to live in.

We wish we will have a chance to welcome you and your family again in the nearest future.

Yours sincerely,
Saminee T.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. John's, Canada
Level Contributor
68 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 11 April 2014

Beautiful hotel, very friendly staff, attached to the Emporium Mall which has lots of places to eat, and there's a Starbucks attached for those Westerner's looking for comforts from home. My only quip is that it's a little on the outskirts of the action such as the bars/night life and temples. Bangkok is a MASSIVE city and super busy with traffic etc. I'd probably recommend staying closer to the river is you don't want to be tied up in transit too much. That said, this hotel is lovely. The room was very big and we had a awesome view of the city! We did find a dead insect in our room but in fairness to the hotel, we didn't mention it to anyone. I'm sure they would have accommodated us moving to another room had we asked.. It was our last night and it was dead when I found it. Had it been alive, maybe we would have been more deterred. However, you are in Bangkok in South East Asia, insects are EVERYWHERE, it's to be expected....you just don't see them. :) We hired the hotel car and driver for our night out, it was a splurge on our part for sure, but was worth it! He was so nice and dropped us off and picked us up for the entire night as we spent it out partying. Sure, it cost extra, but it was so good to have him there when we were ready to leave a bar/resto. If you have the ability to do such a thing - HIGHLY recommend that.

Room Tip: I would otherwise give a "VERY GOOD" for the cleanliness, but because of the bug, I downgr...
See more room tips
  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jpmullowney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saminee, Front Office Manager at Emporium Suites by Chatrium, responded to this review, 22 April 2014
Dear Sir,

Thank you for your informative review.

I am glad to know that we are one of the beautiful hotels, and find our location is super convenient.

Regarding the insect, as you mentioned, it would have been very good if you let us know on the day and allow us to take care of you and your family. I am sorry to learn this via TripAdvisor. Let me express our sincere apology to you.

Thank you for help recommending our place, it is very kind of you.

Yours sincerely,
Saminee T.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Emporium Suites by Chatrium

Property: Emporium Suites by Chatrium
Address: 622 Sukhumvit Soi 24 | Khlongton, Khlongtoei, Bangkok 10110, Thailand
Region: Thailand > Bangkok > Sukhumvit
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#197 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Emporium Suites by Chatrium 4.5*
Number of rooms: 378
Official Description (provided by the hotel):
Emporium Suites by Chatrium presents elegant luxury living and unparalleled convenience downtown in one of Bangkok’s most prestigious areas. Situated above Emporium Shopping Complex, it offers everything from designer shopping to easy access to the business district. Each guestroom provides exceptionally spacious comfort, with floor-to-ceiling windows, separated cooking stations and the high quality furnishings. Dining at The Emporia combines delicious international cuisine with stunning city views, whilst cocktails can be sipped by poolside at the Pool Bar. Stay fit in our modern Fitness Center, with both male and femalesteam and sauna rooms before getting down to business in one of our five meeting rooms. ... more   less 
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Also Known As:
Emporium Suites By Chatrium Hotel Bangkok
Emporium Hotel Bangkok
Bangkok Emporium Hotel

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