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“A huge hotel that needs to get with the times”

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Prince Palace Hotel
Ranked #388 of 866 Hotels in Bangkok
Phuket, Thailand
Level 5 Contributor
77 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“A huge hotel that needs to get with the times”
Reviewed 23 January 2014

This hotel is in the middle of the garment district and within walking distance there is nothing more than hundreds of factory clothing stores selling cheap T- Shirts, Jeans etc. I could not find a decent restaurant at all.

The hotel itself is huge but seriously out of date. My room was also huge but with threadbare carpet and outdated flowery wallpaper. No internet at all in the rooms but you can pay 600baht for 24hr access (24 hours expire in 24 hours whether you use it or not) but can only use it in the lobby. You can buy 60 minutes for 300baht and at least that is for 60 minutes of actual use.

The AC in the room had two temperatures, freezing or really freezing.

The Thai restaurant on the 31st floor is weird. More of a karaoke bar serving mediocre food.

A few of the staff were polite and helpful but most were indifferent, especially at the pool bar.

I'll never go back but if you want cheap (I paid 1200baht a night) it might be to your taste.

  • Stayed January 2014, travelled on business
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Helpful?
1 Thank Barry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 January 2014 via mobile

Never again. Horrible service staff at reception is arrogant and unhelpfull. When we have asked to help to call to airport as my friend has left her card there - we were pretty much told it was our problem and we should call ourselves from our room. Breakfast is bad. Staff doesn't seem to care if guests are unhappy with service. Hotel seems to accommodate mostly Chinese and Russian tourists. Wifi is extra charge and even then itis only to be used in the lobby. Gym, spa and sauna at extra cost and not cheap. Gym is 10$ a day.

  • Stayed January 2014
    • Value
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    • Cleanliness
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Helpful?
Thank Sopsydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Bangkok hotels

Peterborough, United Kingdom
Level 5 Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 10 January 2014

There are definitely better hotels in Bangkok, so unless you get a real bargain, can put up with poor service and don't want internet connection then stay away. It's described as being located above a mall. It's certainly not a nice new Bangkok mall, rather like an indoor market. It's a long way from anywhere, with only the a Golden Mount Temple in walking distance. Check in is disorganised, staff round the pool spend their time chatting rather than serving, rooms are dated and internet charges extortionate. The pool area is quite pleasant, but not sure that makes up for the downsides. Don't book a tour from the tour desk or arrange a taxi with the bellboys unless you want to pay over the odds.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sian372
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 January 2014

We booked a three room apartment via Agoda and arrived late at 10pm. It was like a fishmarket when we arrived and took 20 minutes before our turn for checkin and we could sense the frustration amongst the customers. To be fair, the woman who served us was quite nice but when we went to our room, it smelt horrible as we had been given a smoking room and the key card did not work to turn on the electricity so we had to go all the way back to ask for a non smoking room. This time the Manager dealt with us and he told us there was no available 3 bedroom apartment left for the night but he could change us tomorrow and he would send housekeeping along to spray the room. He gave us another card to activate the electricity so we went back to our room and when the electrcity turn on, what a sight greeted us....the rooms were not cleaned- there was used water bottles and glasses and towels. Beds had been slept in. We realised the rooms had not been cleaned so I rang housekeeping and was told they would be there but they never arrived (whoever was supposed to come to spray the room never turned up either). I was so mad I rang the Manager and demanded he come right away. He came after 5 minutes and I showed him the mess and he blamed it on housekeeping and said he had no rooms and would get housekeeping to clean. I refused as I was not going to wait an hour or two for the rooms to be cleaned (I was travelling with my children and parents) and he magically managed to come up with 3 single rooms for the night with a promise to change us to a non smoking 3 bedroom apartment the next day. He didn't seem very sorry for the trouble and I sensed he was glad to be rid of me (I was being assertive but not aggressive). The next morning I went to request my change of room and we had to drag our luggage to the new room as the bellboy was not picking up (again the hotel gave me an impression of a fishmarket with dozens of guests wanting to check out so that may explain why the bell boy was not answering). The only redeeming factor about the 3 bedroom apartment is it was big enough for our party of six but it was terribly old and dated and the hot water run out after the first minute (the hotel water boiler was so small what do you expect) so we just have to put up with cold showers.
Our stay included buffet breakfast and the selection was so pitiful I had coffee for 2 of the mornings. Bacon appeared twice during my stay and it disspearred within seconds so when my husband grabbed a plate for our party of six, one female staff followed us to our table and berated us for taking so much because "this cost 500 Baht for half a kg". What kind of attitude is this? I could not believr this.
The only other good thing about this hotel is the Thai and Chinese Restaurants are good value (although they charge too much for water and tea) and quite tasty - otherwise this hotel sucks big time and need a 101 lesson in customer service as it has no idea what this means. We will not return.

  • Stayed December 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank 819MonicaL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nice, France
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 January 2014

it is very expensive for what they deliver. common areas are very nice but the rooms are old and dirty. Paint coming off mould on tiles. Do not ask information to any of the hotel staff becaus ethey are there just to try and rip you off. THe worst rip off is the internet however 300 BAht for 1 h internet it is expensive even for european standards let alone for a developing country like thailand. I would not recommend a stay here.

  • Stayed November 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank ckramerrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Friedrichshafen, Germany
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 January 2014

This hotel is straight out of "The Shining" and has the makings for a first class mess. We had booked 2 rooms last week - rooms were musty and smelled like they they hadn't been cleaned since 1975. Dusty carpeting and we had very poor lighting in the bathrooms. When the bellboy (bald and sulky one) brought our suitcases upstairs - I gave him a small tip (not knowing how much to give.) Instead of being polite and saying thank you, he said "(the number) huh!!" and made a face and walked off. What an ungrateful and unprofessional boy. The receptionists and staff never said good morning or good evening. Their food was ok but drinks are hugely overpriced at 130 Baht a bottle. One morning we wanted a taxi and instead of helping us get one (we're a family of 6) - the hotel guys first tried to make us a go to places where they would get a commission and when we weren't interested in going he didn't' get us a taxi. The hotel check in is on the 11th floor (another thing I didn't understand.) All in all not a very good stay - if they were polite (especially the middle aged man receptionist) and well mannered and if the bellboys weren't so disgruntled and ungracious this place wouldn't be so bad. I would not recommend this place to anyone visiting especially since you have to walk a while to get taxis and it's nowhere near a Metro or a Skytrain. The location is also not good and there are much better hotels in better areas in Bangkok to choose from. Appalling service for a hotel that considers itself good.

Room Tip: Sukhumvit and Pratunam have better hotels and for backpackers Khaosan is a better place to be.
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jpuhringer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 January 2014 via mobile

Second time at this hotel. The first was just a quick stopover due to onward travels and we booked it as it was easy to get to from the airport and cheap.

It's not great, far better hotels in Bangkok but it's clean and as I say, well priced. It's set in like a little local village area around the river. So it's not the cleanest of places once you step outside.

Probably wouldn't stay again due to us being able to find better hotel for same price.

Recommend for quick one night if needed from the airport though.

Stayed January 2014, travelled as a couple
Helpful?
Thank Phil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Prince Palace Hotel

Property: Prince Palace Hotel
Address: 488/800 Bo Bae Tower, Damrongrak Road | 488/800 Bo Bae Tower, Klong Mahanak, Pomprab, Bangkok 10100, Bangkok 10100, Thailand
Region: Thailand > Bangkok
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#121 Spa Hotel in Bangkok
#225 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:4 star — Prince Palace Hotel 4*
Number of rooms: 744
Official Description (provided by the hotel):
Prince Palace Hotel pampers the traveling executive with only the best, in surroundings that are simply "Princely par Excellence" Prince Palace Hotel is situated on Damrongrak Road (off Krungkasem Rd.) at the site, which once was "Mahanak Palace" of Field Marshal Prince Kromaluang Nakhon Chaisri Suradej, a son of King Rama V. Therefore, Prince Palace Hotel was named to enhance his prestige. Prince Palace Hotel is perfectly located in the governmental and commercial heartland of downtown Bangkok, where you find many old town attractions, government offices and garment business offering good bargains. It is also within easy access to the Expressway network leading to the Airport or anywhere else. The hotel premise comprises 4 towers occupies the 11th to 32nd floor of the Bobae Tower. The lower floors of Bobae Tower contains more than 1,000 shops forming a world class wholesale fashion center. ... more   less 
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Also Known As:
Prince Palace Bangkok
Hotel Prince Palace
Prince Palace Hotel Bangkok
Prince Hotel Bangkok

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