After making a booking online we arrived at the hotel at 10.30am. They said they hadn't copied our reservation down (which was their fault) and were fully booked the second night we wanted to stay so we could only stay for one night then needed to move hotels. When we said we would rather just book both nights with a new hotel they refused to help us and charged us 50 Baht to use the Internet for 5 miniutes to find a new hotel and 10 baht to use the phone for 2 minutes to book it. When we refused to pay because they didn't say they would charge us till after we used the internet/phone the door man ran down the road after us and started pushing my boyfriend and demanding money.
They did not apologize once over the time we were there and this was the most appalling customer service we have come accross over our time in Thailand. We didn't get a chance to see the rooms but the outside of the hotel and pool area looks run down and nothing like the photos online. I Wouldn't bother staying here, for the same amount of money you can find much better hotels with better customer service.
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- Also Known As:
- Stable Hotel Bangkok