Where do I even start with this place? Positives clean room and good location, but everything else was a total shambles.
Although the staff were very smiley most of my really simple and clear requests were met with blank faces or ignored completely. For example after 2 nights (so 3 days) no one had come to make up our room so the bin (and thus dirty toilet tissue) were overflowing and we had no toilet paper. As I went out in the morning I asked the staff cleaning the room next door if it could be cleaned but when I returned in the early afternoon it hadn't been touched. So when I went out again I asked again, when I got back that night - still nothing! Other requests such as a map or if they knew where there was a gym nearby were just met with a "sorry". We asked a staff member to book a taxi to the airport for 6am, when we turned up at 6am he had no idea what we were talking about.
The bathroom looked nice but tap was broken, we never had any hot water and the drains smelt awful. Also, very weirdly, there was piped music played into the corridor constantly, but it was SO LOUD it could be heard very loudly in the room.
We asked to extend our stay by a night on the second day (trust me, not out of choice but we couldn't get transport to our next stop sooner) and were told no problem. Yet on our third day I was asked if I was checking out. After denying knowledge of our request, I was then told the only room they had had water leaking from the aircon, I said this wasn't acceptable and eventually they "found" the extension of my booking.
Breakfast was pretty dire too. The coffee was the worst I've ever had and the rest of it didn't taste fresh. The worst part was how slow it was though - we waited 45 minutes and all they had to do was fry 2 eggs! There wasn't even anyone else waiting!
And this is not a cheap hotel! I've had better service in places that were 20% of the price. Really avoid this place, it made what was meant to be nice time inBangkok incredibly stressful.
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