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Centara Watergate Pavillion Hotel Bangkok
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Reviews (2,078)
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Reviewed 11 April 2014

We stayed overnight at this hotel last March. The deal via Agoda was tempting enough so we booked right away. We were lucky that the protesters were moved to a different location just days before we arrived. Our experience here was so good that we wouldn't mind booking with them the next time we visit Bangkok. The location was strategic enough, just a few steps to most malls in the area. The rooms were clean (with all things we really need), staff were helpful and accomodating, the buffet breakfast was more than we could ask for, and the complimentary wine/beer/tea from the bar upstairs was truly a welcome treat. And to top it all, it's near the airport link, saving travelers the time and their baht.

  • Stayed: March 2014, travelled with friends
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    • Location
    • Sleep Quality
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    • Service
2  Thank lakwatseragal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wim_Fagel, General Manager at Centara Watergate Pavillion Hotel Bangkok, responded to this reviewResponded 12 April 2014

Dear guest,

Thank you for posting your review on Tripadvisor.

We are delighted to read your review post your stay in Centara Watergate Pavillion Hotel Bangkok. It gives us great pleasure to know that you thoroughly enjoyed your stay with us highlighting the superior quality of facilities, food, and location.

Your complimentary remarks were definitely a delight to read. It will be my pleasure to share your comments with my colleagues; they will no doubt be delighted to know that their efforts are so well appreciated.

Your words will not only motivate our colleagues, but inspire the entire team at Centara Watergate Pavillion Hotel Bangkok to continue providing the best service experience.

We all look forward to welcoming you back in the not too distant future.

With best regards,


Wim N.M. Fagel
General Manager
T: +66 (0) 2 625 1234
F: +66 (0) 2 625 1235
E: gmcwb@chr.co.th

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2014

Friendly & helpful staff, spacious & clean rooms, conveniently located near shopping areas, nothing more to ask for!

Only low point was the entrance of hotel is not very visible, thus taxis may not be familiar with this hotel. Other than that, this hotel is worth coming back to next time!

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank jggang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wim_Fagel, General Manager at Centara Watergate Pavillion Hotel Bangkok, responded to this reviewResponded 11 April 2014

Dear guest,

Thank you very much for your visit to Centara Watergate Pavillion Hotel Bangkok. We sincerely appreciate your time to share the details of your recent stay.

Great to read that you have enjoyed your overall stay with us. Currently we are in process to upgrade the entrance of Centara Watergate Pavillion Hotel Bangkok.

Meanwhile, we look forward to welcome you again in the near future.

With best regards,


Wim N.M. Fagel
General Manager
T: +66 (0) 2 625 1234
F: +66 (0) 2 625 1235
E: gmcwb@chr.co.th

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2014

We spent one night in Centara Hotel.

A very friendly and helpful staff is awaiting you outside and always ready for you. The rooms are very clean, spacious and comfortable.

Make sure to check out the cool rooftop bar and enjoy the happy hour cocktails!

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Bram_Hor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wim_Fagel, General Manager at Centara Watergate Pavillion Hotel Bangkok, responded to this reviewResponded 9 April 2014

Dear guest,

Thank you for your great review on Tripadvisor.

We are so glad to hear that you had a great stay with us at Centara Watergate Pavillion Hotel Bangkok!

We appreciate your feedback and we are happy to know that you enjoyed the facilities, WALK our fashion rooftop bar and, of course the service provided by our genuine and friendly staff. Your kind words about our service are much appreciated.

Thank you again, and we look forward to the pleasure of welcoming you back.

With best regards,


Wim N.M. Fagel
General Manager
T: +66 (0) 2 625 1234
F: +66 (0) 2 625 1235
E: gmcwb@chr.co.th

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2014

Hotel is located in a shopping area, only few minutes to Platinum mall, Pratunam market, Indra market...but it is a bit far away from BTS, you should take tuktuk or taxi to BTS. Hotel services are excellent, check in and check out procedure are fast. The room is comfy, clean and well-desined. There is no swimming pool, what a pity!

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Thank AnKieu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wim_Fagel, General Manager at Centara Watergate Pavillion Hotel Bangkok, responded to this reviewResponded 8 April 2014

Dear guest,

Thank you for your valued feedback.

Reading about your recent stay and how much you enjoyed the hotel is very rewarding. We continue to strive in providing authentic hospitality and make sure that we only deliver the best.

We hope to welcome you back at Centara Watergate Pavillion Hotel Bangkok in the very near future.

With best regards,


Wim N.M. Fagel
General Manager
T: +66 (0) 2 625 1234
F: +66 (0) 2 625 1235
E: gmcwb@chr.co.th

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014 via mobile

I am deeply impressed by the services provided by the hotel. Upon reaching the hotel, the hotel staff escorted us to our hotel.

They gave us a free upgrade and a small birthday cake on my birthday day itself. The cake also came with a personalised card. I thought it was pretty heartwarming.

The room itself is just like we have seen on the website. Modern, spacious, spick and clean..

The location is just about 10min walk to platunium shopping mall. Along the way, there are some massage palor that provide quality thai massage .

The hotel staff are hospitable and friendy. They provide us with the map of the hotel. This come in handy on our way back to the hotel as we got difficulties communicating with the taxi driver.

The flick side of the hotel.. there is a strong sewage smell near the entrance of the hotel .

Other than that, everything is fine . I look forward to my next stay at centara. Thank for giving a memorable stay at centara on my maiden trip to bangkok.!

Stayed: March 2014, travelled as a couple
1  Thank 911mavisl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wim_Fagel, General Manager at Centara Watergate Pavillion Hotel Bangkok, responded to this reviewResponded 7 April 2014

Dear guest,

Thank you for reviewing the Centara Watergate Pavillion Hotel Bangkok.

I am delighted to read that you had such an enjoyable stay with us. It is great to read that your have appreciated the friendly service of our team as well as the modern design of the room and the birthday cake.

I hope that we welcome you next year back to celebrate your birthday and hopefully we will see you before!

With best regards,


Wim N.M. Fagel
General Manager
T: +66 (0) 2 625 1234
F: +66 (0) 2 625 1235
E: gmcwb@chr.co.th

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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