Hotel is good looking and is in a good location, but the cost cutting can ruin their business.
We check in the hotel Oct 20 , we were about 29 in the group and 2 person share a room. , we were given 1 room key per room. I requested for another key ,since me and my room mate might have different time going back to hotel.
The front office agent said she doesn't have the authorization to do that and have to call on the manager, I waited and no manager approach me, our tour guide then spotted a man with coat and tie, and call him, He did not introduce himself but we assumed that he is the manager. He said for the "extra' key, I have to deposit 500 thai baht, because it is the hotel policy, (anybody heard of that policy?) I was stunned because I never heard of such ridiculous policy. What will I do with the Tahi baht after I check out?
The manager was not taking care of us, hotel guests. He was more concerned with the HOTEL POLICY! Imagine how inconvenient for us to wait for each other in the room because we have only 1 key. It took us about 30 min discussion about the key, but in the end I let it go because I don't want to the manager to ruin my vacation.
The room was not well cleaned, it has hairs in the drawers and a hair clip at the coffee table which does not belong to me and my room mate. The slippers were recycled.
The room attendant was great, she had good manners and replenish the amenities in the room.
I was so disappointment with my first encounter that I decided not to stay in the hotel the next time I go to Bangkok.
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