This has by far been the absolute worst hotel I have ever stayed at. I have traveled Asia extensively and I'm no way picky about where I stay, but in this case I would rather have slept on the streets of Bangkok. We booked through Agoda, our booking clearly stated that we booked 2 rooms for 3 people each. Upon arrival we were told to wait for 4 hours before we could have our booked rooms, which we had no issue with. When we came back 4 hours later, the we were told that our booking was for 2 people per room (even though it clearly stated otherwise) and we had to pay extra money if we wanted to stay. When we calmly refused (based on our Agoda booking which we had in our hand) we were bullied, yelled at by a variety of staff, and threatened. At one point we were told that we would be put in jail if we didn't pay up, all the while ignoring the fact that we had a piece of paper in our hands stating that we had a 3 person room booked. Everyone we spoke to was extremely rude from the get go and wouldn't listen to a word we had to say. Eventually we were threatened to a point where we had to pay them extra money. When we finally got into our rooms a few hours later, we discovered the beds had bedbugs and the walls had blood stains from dead insects. We STILL tried to make the best of it and stay the night, but ended up moving into the lobby at 4am just to escape the bed bugs. I would never, ever recommend this hotel to anyone, there are PLENTY of other hotels nearby for a better price and definitely WAY better service, there is just no reason anyone should ever stay here and go through what we had to.
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- Also Known As:
- Thai Cozy House Hotel Bangkok
- Thai Cozy Hotel
- Thai Cozy Bangkok