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“5* Customer Service”

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Majestic Grande Hotel
Ranked #164 of 858 Hotels in Bangkok
Certificate of Excellence
Bahrain
Level Contributor
41 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“5* Customer Service”
Reviewed 26 July 2014

We had a 2 night stay at this immaculately clean & friendly hotel in July. Firstly I would like to comment on the absolutely A* customer service we received. We arrived at 09:00 but were immediately checked in to our rooms swiftly & professionally, the staff at the front desk were so polite & helpful & also allowed us to have a room until 17:00 on the day of departure! We had also arrived too late for breakfast one particular morning so the restaurant staff kindly seated us outside, served us coffee, juice & toast. We were more than thankful with their kindness but then they proceeded to bring fruit & pastries from the breakfast buffet & had a club sandwich whipped up, how utterly kind & fabulous of them. The happy hour cocktail service poolside was also most welcome!
The rooms are clean & spacious & are equipped with the normal complimentary toiletries & water. Breakfast Buffet was plentiful & tasty & well stocked, we also enjoyed food in the reception bar with beer & nibbles. We had free wifi & the connection was stable throughout the hotel.
The hotel is located minutes from Nana Plaza, so right in the thick of partying & the Shopping Malls can be walked to or a very short taxi, tuk tuk ride away.
I would recommend this hotel to anyone clean & friendly with an excellent location.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank enalsak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Cape Town
Level Contributor
75 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 26 July 2014

My husband and I stayed here in 2007. The hotel is really nice and yes it has the wow factor. Pool on 4th floor, really nice and shaded. Breakfast to die for so much choice and so fresh and wholesome! Rooms really comfortable, everything worked just fine. We found the staff very friendly and willing to help with anything. Do have a meal in their restaurant, we had a seafood platter - WOW. Check in/out was quick and courteous. Would recommend this hotel for a 2 night stay. Taxi's outside to take you anywhere you want to go. Try MBK centre, really awesome. Don't let the taxi's take you to tailors or jewellery stores as it is a waste of your holiday time. ENJOY

Room Tip: Room Tip: Upgrade to a deluxe, it's worth it.
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  • Stayed August 2013, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KathyCapeTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
136 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 23 July 2014

We have used this hotel whenever we have stayed in Bangkok since the old Meridien President changed to the Holiday Inn. It is comparatively small. Extremely we'll run, good food clean rooms and most of all very attentive staff who remember you when you come back, as we do. It is well situated for Central Bangkok. Shopping eating and site seeing. Price wise we think excellent value for money. We are sure you will not be disappointed if you take our advice and book the next time you go to Bangkok.

Room Tip: 1101 11floor superior room, near lift large and roomy
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johng59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beirut, Lebanon
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 July 2014

We stayed ,my husband & I in this Hotel in July 2014 for 4 nights.

It s a nice hotel, big room ,clean & luxury . The staff is very nice , polite , helpful & always smiley.
its location is pretty close to everything: " Nana Plaza, restaurants & sky train (BTS) ".
With the "BTS " you can visit all Bangkok . Ticket is so cheap & no way to be lost since direction boards are everywhere.

The Siam mall & MBK mall are very easy to reach with the BTS.

Our Guide from "Discovery Holiday " was very very nice & helpful .

It was a very pleasant & comfortable vacation in Bangkok.

Room Tip: The higher the room is , the better
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Joelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Udon Thani Province, Thailand
1 review
Reviewed 22 July 2014

I booked through Majestic Grand's website.

Surprised to find on check-in no breakfast included with room rate special..

I had stayed before booking room by phone getting cheaper rate and breakfast.

The breakfast buffet they put on is very good.

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Glen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 22 July 2014 via mobile

stayed here for a couple of days.The location of hotel is good with markets near by.Although its very far from the airport so ideally if you are transit traveller this place is not the one for you.
The ambiance was good nothing muchvto talk about.
The room was neat however was small.
The staff was prompt polite and courteous.
Since I am a veggie so really cant comment on the food as majority was a non veg affair and whatever was veg was nothing exceptional.
Overall a decent deal at the price point.

Stayed July 2014, travelled on business
Helpful?
1 Thank Siddharth T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 21 July 2014 via mobile

We stayed here for a 2 night stopover in Bangkok in July.
The hotel is spotlessly clean, luxurious and opulent.
Although the hotel is ideally situated for Nana Plaza, a ten minute walk away, it is not so close for other attractions around BKK.
Tuk-Tuks and taxis are a plenty, but beware that the traffic can be terrible at certain times of the day, totally gridlocked on occasions.
The pool was lovely, but it is difficult to get peace and quiet anywhere in the hotel due to its proximity in the city and the building works going on around the hotel.

Stayed July 2014, travelled as a couple
Helpful?
Thank djmaunder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Majestic Grande Hotel

Property: Majestic Grande Hotel
Address: 12 Sukhumvit Soi 2, Bangkok 10110, Thailand
Region: Thailand > Bangkok > Sukhumvit
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#113 Family Hotel in Bangkok
#123 Business Hotel in Bangkok
#134 Romantic Hotel in Bangkok
#136 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Majestic Grande Hotel 4.5*
Number of rooms: 251
Official Description (provided by the hotel):
The welcome is Grande at Majestic Grande. Feel truly welcome in this stylish boutique hotel, with 251 rooms, located in the heart of Bangkok. The Majestic Grande combines contemporary decor and state-of-the-art technology with a warmth of hospitality which is uniquely Thai. For friendly service and the best of comfort and facilities, whether travelling for business or pleasure, the Majestic Grande is your ideal choice. ... more   less 
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Also Known As:
Hotel Majestic Grande
Majestic Grande Bangkok

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