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“Stayed there twice” 4 of 5 bubbles
Review of Millennium Hilton Bangkok

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Millennium Hilton Bangkok
Ranked #120 of 849 Hotels in Bangkok
Certificate of Excellence
San Francisco, California
Level Contributor
40 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Stayed there twice”
4 of 5 bubbles Reviewed 4 January 2013

Stayed 2x in 2 week period in December.

This is what all Hiltons should be...luxurious, great service, excellent staff.

Pros:
Convenient location to the Grand Palace
Hotel provides shuttle service via boat to the ferry terminal to go to various stops along the river.
Second time I stayed, I was greeted as a hilton honors guest (maybe this didn't happen on the first time because we arrived past midnight)
Second time we checked in, we were greet with nice cold towels.
View on the roof top bar is wonderful.
Staff is always there and helpful. I needed help to travel from Bangkok to Siem Reap and the concierge went above and beyond to help us figure this out.
We had the buffet breakfast and it was amazing. Truly an enjoyable experience.

Cons:
Shuttle boat. It's suppose to come every 20 minutes, but it sometimes feels longer. They may consider getting additional shuttle service. I noticed other people complaining about this too.

I placed 2 long distance calls, totaling 12 minutes and was charged $71 for the calls. WTF! I'm planning on sending a formal complaint to the company. Hilton charged an arm and a leg for this especially since the price of international calls was not listed on the pamphlet next to the phone. Instead, it listed "varies" on international calls, so I had no idea were were being charged close to $6usd per minute.

  • Stayed December 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mrscuriousity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBangkok, Hotel Manager at Millennium Hilton Bangkok, responded to this review, 23 January 2013
Dear misscuriousity,

Thank you for choosing Millennium Hilton Bangkok as your hotel during your recent visit in December2012 and for taking the time to provide us with your valuable feedback.

We appreciate your comments as it is only through caring guests such as yourself and through your feedback that we are able to continually monitor and improve both the quality of our products and standards of services provided. Your comments have been shared to all department heads and related team for further improvements.

Rest assured that our team members endeavor to make a concerted effort to achieve ultimate guest satisfaction so should there be any matter you are not completely satisfied with, please do not hesitate to bring this to our attention. We hope to have the opportunity to welcome you back in the not too distant future.

Best Regards,
Denis Richter
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,978 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (691)
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English first
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 4 January 2013 via mobile

we stayed at the Hilton to enjoy the new years eve fire works. The Hilton has the best view of the Chao Praya river and really in front of the fire works display.

arriving to the hotel no assistance at all with our luggage and no welcome greeting in any way. Got to the front desk qued up still with my luggage in hand. About 10 min of wait the front desk lady told me I have to go to the 31st floor to check in because I have a suite. That means another wait and still carrying my luggage and my 5 year old daughter.

The suite was very spacious enough room for my daughter to run around in and not bother any other guests. The two flat screen TV was helpful but definitly in need of more channels. The best part was the view of the chao praya river.

The pool area was nice had a beach area that my daughter enjoyed building sand castles and the pool had a great view of the city.

They provide a shuttle boat to the BTS and across to the RiverCity shopping center. The boat captain and his assistant was very friendly and really showed Thai service.

Pool service is friendly but to relax. I had to get my own menu and food took over 30 min to be served. Bit short handed.

Room service was efficient and friendly.

The WOW experience is gone in Hilton. My daughter wanted cheesecake and could not get any through room service or any food outlet. We had it in the pool but due to new years eve everyone kept saying they are closed.

Fine place to stay but we will be staying at the peninsula next time in Bangkok.

  • Stayed December 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Signature1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBangkok, Hotel Manager at Millennium Hilton Bangkok, responded to this review, 23 January 2013
Dear Signature1,

Thank you for choosing Millennium Hilton Bangkok as you and your daughter residence during New Year Eve and for taking the time to provide us with your valuable feedback. Your feedback is an essential part of our efforts to continuously improve our services and facilities.

We are pleased to hear you enjoyed your stay and found our fantastic river view to your liking.
Regarding confusion, slow service at check in and Cheese cake for your daughter, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Millennium Hilton Bangkok, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best Regards,
Denis Richter
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bali, Indonesia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 January 2013

we enjoyed our stay at this hotel , the staff were especially nice and helpful , our room beautifully appointed , loved the bathroom . a great choice of restaurants in the hotel and nearby , highly reccommended . would certainly stay here again .

  • Stayed December 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank prescottalfred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBangkok, Hotel Manager at Millennium Hilton Bangkok, responded to this review, 23 January 2013
Dear prescottalfred,

Just wanted to thank you for your recent stay here at Millennium Hilton Bangkok. So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

Best Regards,
Denis Richter
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windsor, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 2 January 2013

Myself and my girlfriend stayed here for 2 nights whilst exploring thailand. The customer service is faultless they were more than happy to store our bags for 2 weeks whilst we travelled down into southern thailand. The staff members English was superb making communication a breeze compared to other places. The room was large extremely clean and had a breathtaking view, the free boat service to the adjacent central riverboat pier / sky train station is a nice touch.

We managed to get the room quite cheap through laterooms.com without breakfast included, this proved to be the only downside to the hotel as food and drink is not cheap at all. A small beer is approx £5 and breakfast about £18 but on the plus side you can just leave the hotel via a cheap taxi and visit a go to a local restaurant / bar for a fraction of the price!

Room Tip: Ask for a room as high as possible
See more room tips
  • Stayed December 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 2 January 2013

Firstly I would like to give many thanks to the staff who worked hard to make this hotel a big hit. They are such friendly people and kind. I would also give many love to the Thai people who treated me and all the other tourists like they are one of their family. I just can't stop loving Thailand and Thai people. Although I went to many countries lie China, Turkey, Dubai but Thailand is the best of all. I really liked my room on the 11th floor and the breakfast was too delicious. The hotel was so beautiful and surely I will be back next summer. Again, many thanks to all the staff and Thai people who worked hard to make Thailand a beautiful country!! :)

Stayed December 2012, travelled with family
Helpful?
1 Thank Pav6195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBangkok, Hotel Manager at Millennium Hilton Bangkok, responded to this review, 29 January 2013
Dear Pav6195,

The room was filled with smiles once I shared your comment to the team. I'd just like to let you know that all of the staffs here at Millennium Hilton Bangkok enjoyed welcoming you and hope that we will be able to provide even better services and experience for you and your family in the near future.

Best Regards,
Denis Richter
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 2 January 2013

Just ordered a margarita cocktail which was undrinkable and we had to send it back but the pina coladas were nice!
Then ordered a marinara pizza which had nothing on it but garlic - not even cheese! It was literally pizza base, sauce and garlic! So we ordered a margarita pizza which was not fully cooked. Not a good night.

Staff were lovely though and so was view.

  • Stayed January 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MandyCanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBangkok, Hotel Manager at Millennium Hilton Bangkok, responded to this review, 23 January 2013
Dear MandyCanberra,

Thank you for your insightful feedback regarding food at Flow Restaurant. I am sorry to hear that your experience failed to meet your expectations. Please accept my sincere apologies and rest assured that every effort is being made to address the issues raised.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best Regards,
Denis Richter
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
49 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed 1 January 2013

First trip to Bangkok, and we stayed at the hotel for two nights. And as mentioned by Green_kermit, this hotel sure is off the beaten track, as it took us awhile to communicate to the taxi driver. Our check-in had a slight hiccup due to their system going down when we arrived. But that was sorted out fairly quickly.

The room was minimalist chic and ultra modern, so is the bathroom. And it had a gorgeous view of the Chao Phraya River.

Have a few gripes about the room ...

1. The drainage in the shower stall, or lack of. The water would flood into the bathroom floor each time I have a shower (mind you, the glass door was closed at all times!), and leaves the floor wet and slippery - hazardous and making it really unpleasant whenever I need to use the sink (which is right at the door to the shower stall)

2. Poor lighting in the room

3. Very limited channels on the TV - e.g. no Discovery/National Geographic channels

Breakfast buffet at Flow - it has an abundance of different foods (continental spread, Chinese dimsims, sushi etc), including freshly squeezed fruit juices and an egg station.

Had a quick sneak peek of the gym and pool area. Gym looked to be quite well equipped with basic machines, and the pool area was rather small - so everything seem rather cluttered. We didn't use any of the facilities though.

The hotel also offers complimentary shuttle boat rides from its private pier to either River City or BTS Saphan Taksin. It's an excellent location if you like to venture this part of the city e.g. Chinatown, Grand Palace etc. We did two nights here and two nights in Conrad, and noticed a big difference in the type of places to see and visit.

Overall, it was a pleasant stay.

Room Tip: High floor with river view
See more room tips
  • Stayed December 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank lynn_wabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBangkok, Hotel Manager at Millennium Hilton Bangkok, responded to this review, 29 January 2013
Dear lynn_wabbit,

Thank you for choosing Millennium Hilton Bangkok as your residence during your recent visit and for taking the time to provide us with your valuable feedback. Your feedback is an essential part of our efforts to continuously improve our services and facilities.

We are pleased to learn that you have enjoyed your stay at Millennium Hilton Bangkok. Your comments have been shared with to all department heads and related team member for further improvement.

Rest assured that our team members endeavor to make a concerted effort to achieve ultimate guest satisfaction and we hope to have the opportunity to welcome you in the not too distant future.

Best Regards,
Denis Richter
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Millennium Hilton Bangkok

Property: Millennium Hilton Bangkok
Address: 123 Charoennakorn Road _. ________ | Khlongtonsai, Khlongsan แขวง คลองต้นไทร เขต คลองสาน กรุงเทพฯ, Bangkok 10600, Thailand
Phone Number:
Region: Thailand > Bangkok
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#64 Romantic Hotel in Bangkok
#66 Spa Hotel in Bangkok
#70 Family Hotel in Bangkok
#100 Business Hotel in Bangkok
#105 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:5 star — Millennium Hilton Bangkok 5*
Number of rooms: 533
Official Description (provided by the hotel):
A stunning new ultra-contemporary hotel with absolute river views from every window. Boasting outdoor infinity pool, stand alone full service Spa and a dedicated Hilton Meetings floor. Eight restaurants and bars offer exquisite local and western cuisine and cocktails to suit every palate in indoor and outdoor settings. Complimentary shuttle boat to the heart of city runs until midnight and rennowned attractions such as Grand Palace, Reclining Buddha and the Temple of Dawn are just a short boat ride away. ... more   less 
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Also Known As:
Millennium Hilton Bangkok Hotel Bangkok
Hilton International Bangkok
Hilton Bangkok
Bangkok Hilton
Millenium Hilton Bangkok

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