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“Needs a Swiss housekeeper!” 3 of 5 bubbles
Review of Swissotel Nai Lert Park

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Swissotel Nai Lert Park
Ranked #115 of 844 Hotels in Bangkok
Certificate of Excellence
Singapore, Singapore
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Needs a Swiss housekeeper!”
3 of 5 bubbles Reviewed 24 February 2013

City centre hotel with a decent location, outstanding pool and garden given its in the center of Bangkok. Unfortunately after that this is a very well worn establishment in dire need of upgrading. Rooms are a good size but tired with chipped wood, stains and missing varnish. Bathrooms sadly fare the same. Housekeeping is lax and the rooms are grubby and poorly restocked. The buffet restaurant has a good manager but trying to do to much in an unattractive space. The bar upstairs (which apparently 'everyone is talking about'!) is a good size, interesting modern furnishings and live band ..... not intimate but the staff try hard to make your evening special and the cocktails are good - but lacking in a full slug of booze! The staff and front desk are friendly and helpful but they need a concierge desk - a major omission in a city like Bangkok. Essentially a business barn, shop around for prices there are some great deals to be had.

Room Tip: Check your room and if it's grubby, ask for another. If you reserve a particular bed configurat...
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  • Stayed February 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank EPM15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (250)
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English first
Bangkok, Thailand
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 18 February 2013

My period of stay was on Feb 7-16, I booked Alcove Suite with breakfast and Swiss Business Room. Before the night we check-out, I told Front office staff (I think was a manager), I want to settle the bill (2 adults breakfast bill) They said no bills need to settled.

Because next day,my flight was early morning flight (8am), I need a wake up call at 5:45 am, and prepare breakfast box. staff acknowledged .

Next day morning, THEY DIDN'T DO WAKE UP CALL!! Before we check-out, they asked to settled the breakfast bill, which I asked for. Then, I asked for breakfast box, they didn't prepare. Thank god we make our own alarm with our phone. Or else, we will definitely miss our flight.

I sent email to their hotel, and complaints. AND THEY JUST IGNORE ~ WHAT A 5 STAR HOTEL EXPERIENCE

  • Stayed February 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank tdpark123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelNaiLertPark, Public Relations Manager at Swissotel Nai Lert Park, responded to this review, 21 February 2013
Dear Guest,

As addressed in our direct e-mail exchange, we sincerely do apologize for the shortfalls upon check out and the delay in responding. Trust your comments are now being handled to your satisfaction. We definitely value our guest comments as one way to improve our service level and we thank you for taking the time to share your experience with us. Thank you for choosing our hospitality and we will do our utmost to regain your trust.

The Swissôtel Nai Lert Park Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
156 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed 14 February 2013

I believe this was the former Hilton Hotel many years back and in terms of architecture it shows its age. Within the hotel its a bit more modern but lacks a certain vibe. However if its quiet you are looking for then this place will not disappoint.

The gardens are a strong point and the rooms comfortable. Beds are super comfy but bathroom could do with a makeover. Staff were helpful.

Location wise it is a short walk away from Central Chidlom so its quite convenient.

Room Tip: Because the hotel is located in a quiet street, it was difficult at times to get a taxi so if you ne...
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  • Stayed November 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Colin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 12 February 2013

My boyfriend and I stayed at the swissotel nai lert park for two nights during a recent stay to the Thai capital. First impressions-good location-a short walk to the skytrain (5-10mins) and various malls and food stalls. Lobby was spacious and well decorated and the outside area and pool surroundings looked pretty and well maintained. We didn't get the room we requested and ended up staying on a smoking floor, which wasnt too smoky luckily. Our room however was a little tired and of in need of a facelift! The bathroom needed a lick of paint and the tv was pretty old and not a great reception. Comfy beds and a good nights sleep with effecient air con made up for it! The breakfast buffet was very good and a wide selection to cater all. Gym is fairly well equipped overlooking garden/pool area. One last note-wifi is only available for one hour in the public areas unless you upgrade your room

  • Stayed February 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JenMcD20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelNaiLertPark, Public Relations Manager at Swissotel Nai Lert Park, responded to this review, 21 February 2013
Dear Value Guest,

Thank you very much for choosing Swissôtel Nai Lert Park for your stay in Bangkok and your great comment about our good location , nice decoration and the pretty garden pool.

It is only with our guests assistance and constructive feedbacks like yours that we are able to improve our product standards. Your comment regarding the in-room facilities has been noted and shared amongst the team. Please accept our apologies for all inconveniences caused and hopefully you can still give us another chance so we can be welcoming you back again in future.

We look forward to be welcoming you back again soon for your next stay in Bangkok

The Swissôtel Nai Lert Park Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whipsnade, United Kingdom
Level Contributor
79 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 10 February 2013

Bangkok, when I first came here in the 1970s, was a gracious city of living klongs which meandered in and out the Chao Prao river teaming with life, tree-lined streets; temples and palaces; shophouses and elegant villas; a buzzy city-centre with a few skyscrapers; an electric nightlife and stretch after stretch of street stalls which gave the whole place a heat-soaked intoxicating feel.

In those days, if you didn't stay at the venerable Mandarin Oriental quite a few hotels were pleasant, low-rise affairs set in lush grounds to which you could retreat after a sortie into the city.

Sadly no more. Bangkok is now a megalopolis. The klongs are vanishing, pasted over with concrete, villas have been torn down to be replaced by monster shopping centres, dreamy hotels like the old Intercontinental, built Thai-style on two floors and set in 20 acres of garden, have vanished. Virtually every hotel in the city centre is now a skyscraper with sealed windows although there is a welcome revival of small hotels (boutique) tucked away in less crowded areas. The population explosion, tourism and the transformation of Bangkok into one of the great transport hubs of the world has put paid to that. Thankfully Bangkok still has Thai-style adrenalin running through its veins, which is a tribute to its people and not its planners.

The Swissotel Nai Lert Park remains an exception. Built on a human scale which doesn't dwarf you, it is set in a a few acres of landscaped grounds next to the British Embassy off Wireless Road. (Even the British Embassy once a delightful, grand old villa is now a concrete bunker thanks partly to Al Qaeda).

The hotel has five floors with small, bougainvillea-draped balconies, a decent pool and, most important of all, attentive service. It's also reasonable value these days when any hotel which can tick enough boxes and call itself 5-star feels free to charge upwards of US$300 a night for a standard room. I am not, a fan of the Star system. It tells you very little about a hotel and can often be misleading.

The public areas have an open, airy feel around a high atrium. The Chinese restaurant, while not quite up to the Mandarin's standard, is good. It has a relaxed, easy-going feel.

If you're a stickler for just-so luxury you would find the rooms, although spacious, a little faded and, by some standards, not quite 5-star.

We stay on the Executive 5th floor which has a cosy, private breakfast room which also serves free drinks and Dim Sum snacks at tea-time and free wi-fi. If you're fortunate enough to be upgraded to a suite, these are extremely roomy and have lovely, big bathrooms and showers. The accessories - shampoo, min-bar etc..- are a little basic but this reflects the fact that the hotel's value lies in its price, its layout and its staff rather than in fripperies.

It has a too many tour groups for my taste these days but it's also a favourite of independent travellers.

Is the Swissotel a 5-star hotel? Yes and No. It ticks all the boxes: pool, 24-hour room service, a certain level of luxury., 3 restaurants, spa. But it's not extravagant and some people, used to the gleaming glitz of some Asian hotels, may find it a little tired. If they gave it a make-over it would increase the price but not much else. The temptation, for the Swissotel group, must be to rebuild upwards. I hope they can resist it.

Personally I find it gives me exactly what I want: a low-rise, nicely designed property, excellent service in pretty grounds bang next to the throbbing heart of downtown Bangkok. (The front desk, which must sometimes feel like the front line to the nice young people who staff it can be a bit distracted but with the volume of work they have I'm not surprised.) And it's pretty good value.

Room Tip: Garden view rooms are best. Executive rooms on the 5th floor are worth paying a bit more for.
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  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Slowflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelNaiLertPark, Public Relations Manager at Swissotel Nai Lert Park, responded to this review, 21 February 2013
Dear Value Guest,

Thank you very much for choosing Swissôtel Nai Lert Park for your stay in Bangkok and your great comment with a very useful information for the other readers.

We look forward to be welcoming you back again soon for your next stay in Bangkok

The Swissôtel Nai Lert Park Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mn
Level Contributor
236 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 bubbles Reviewed 8 February 2013

this hotel is tops. soft pillows great bed with outstanding service. the Garden pool area is like an oasis within the city. free shuttle to shopping area close by. dinner buffet is outstanding with lots of tasteful options. five stars for this hotel staff very helpful

Room Tip: free shuttle to siam plaza
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  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MnTreker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bend oregon
Level Contributor
62 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 7 February 2013

I was a bit let down by the condition of my room. The tub in the bathroom was rusty and there was a crack on my toilet seat. The sheets had stains on them and the fridge mini bar area had peeling paint and was just nasty looking. The hotel books were torn up and my carpet felt dirty. However, I really stayed here for the pool and was not let down in this department. It was beautiful, and is truly an oasis in the middle of Bangkok. When I walked to the bathroom where the spa was located I asked to use the steam room which was very nice. All of the employees were very sweet and helpful. Food was great especially the green papaya salad. The pool staff came around to the loungers occasionally with treats. I would stay here again if I had business to do near by, otherwise staying by the river is a real treat.

Room Tip: I had just a basic room, maybe upgrade a bit so you can have a chance at having a bit nicer room.
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  • Stayed January 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sofistka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelNaiLertPark, Public Relations Manager at Swissotel Nai Lert Park, responded to this review, 21 February 2013
Dear Value Guest,

Thank you very much for choosing Swissôtel Nai Lert Park for your stay in Bangkok and your great comment about the nice swimming pool, friendly staffs and the food experience to be great.

It is only with our guests assistance and constructive feedbacks like yours that we are able to improve our product standards. Your comment regarding the toilet, fridge, and carpet in your room has been noted and shared amongst the team. We have completed a first phase of renovation and are planning for further upgrading of our product. Please accept our apologies for all inconveniences caused and hopefully you can still give us another chance so we can be welcoming you back again in future.

We look forward to be welcoming you back again soon for your next stay in Bangkok

The Swissôtel Nai Lert Park Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel Nai Lert Park

Property: Swissotel Nai Lert Park
Address: 2 Wireless Rd, Bangkok 10330, Thailand
Region: Thailand > Bangkok
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#64 Spa Hotel in Bangkok
#82 Family Hotel in Bangkok
#87 Business Hotel in Bangkok
#100 Luxury Hotel in Bangkok
#105 Romantic Hotel in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:5 star — Swissotel Nai Lert Park 5*
Number of rooms: 336
Official Description (provided by the hotel):
5 star luxury hotel in Bangkok, Swissôtel Nai Lert Park is the proud recipient of “Thailand’s Leading City Resort” award at the prestigious World Travel Awards 2011. The hotel offers a unique city retreat in Thailand’s bustling capital with award-winning restaurants and a beautiful eight-acre lush tropical garden.A few minutes’ walk from the Skytrain station and all main shopping malls, with easy access to the business districts and Bangkok’s famous nightlife, the hotel is the perfect choice for both business and leisure.338 luxurious guest rooms feature private balconies overlooking the pool and gardens, while the Executive Club and exclusive suites serve the demands of even the most discerning traveller. Additional facilities include spa and fitness centre, 5 dining venues, 2 bars, 10 meeting rooms, a grand ballroom and free-form swimming pool. ... more   less 
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Also Known As:
Swissotel Nai Lert Park Hotel Bangkok
Swissotel Nai Lert Park Bangkok

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